General Discussion

I have a 8 year old Gartec 593, the keypad has completely burnt out. Risco have discontinued this particular model, which keypad can I buy that will work with the existing system? Thanks

I have inherited an alarm system in my house. One of the detectors is now regularly giving false alarms, and I have searched to see if spiders are the cause but have not found any. So I assume that I need to replace the detector which is a Pyronix Enforcer super 15m range PIR. I understand that these are no longer produced, so can you please recommend a suitable replacement that will be a simple swap over. It has 4 wires going to it, I believe that 1 pair is for tamper detection, and one for the alarm signal. Many Thanks Jon

Hi there i wondering could amyone let me know whats happening with my order as its says stalled and its been 3 days and i cant get hold of anyone by phone and theres NO HELP option that i can see on the web page. My order number is 16692 and could you let me know what is going on because i would like to know when i'll recieve the delivery. james

Dear Sirs, With reference to your advice on your web site regarding free e-mail accounts I am posting a request for a RMA number here. I recently purchased some GJD Opal RFX wireless PIRs from you. Order Number is 12292. One of the PIRs has its plastic antenna broken off the main housing. I would like to return it for an exchange unit. Could you please provide a Returns number. Regards Philip Moore

We wish to order:- One RFX08 expander. Six 723rEUR-00 key-fobs. Weight is showing as 32Kg with a carriage charge of

I received my order and having got home just checked the contents last night. Securitywarehouse have provided me with some incorrect items. I specifically asked for Impaq Shock Sensors (3 x Model: IMPAQ+Cont ) and (5 x Model: IMPAQ+). However, they have supplied me with 8 x Model: IMPAQ+ only. Obviously now i am going to have to send these back at my own cost and have more delay in putting the alarm system in. Judging by posts here they don't like to offer refunds / replacements as quickly as they take your order money??

Hi, Om planning to install a SPC wireless system in a 77m2 house. There are three rooms on floor one incliding two hallways. On second floor there are two bedrooms and a stair. My plan is to have two IR-sensors on floor one and one on floor two. On the two entrance doors I planning to install two door sensors. What kind of sensors and controlbox (4230+521?) do you recommand me to purchase? Im planning to reuse this system later in a new one floor 170m2 house.

Hi just wanted to say good online prices spoiled by inflated shipping charges. I know they are just what your courier charges, but there are other options out there, so maybe time for a look? I am in IV10, but at

I want to start by saying that I have ordered numerous times from you and I've been happy with your web shop every time. You are one of my favorite web shops. I just have a request if you could consider trying to add another shipping alternative for smaller orders than up to 20 kg a little cheaper. My orders are usually big and I honestly think that 20 GBP for up to 20 KG is a good deal for me, but when i want to order single small and light weight products it becomes very expensive. I would appreciate a lot if you could consider introducing a shipping alternative that is cheaper for lighter shipments, something like up to 1-2 kg for EU orders outside UK. Tha…

Hi, sorry to bug you, but my installation cannot proceed until I get a response to my query, could somebody take a look at my ticket #556436 regarding order number 18090. Thanks in advance

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I am looking at self monitoring with me sucre, I have the right sensors which were used with my domonial panel. Can I reuse them? Programming let sucre seems to be easier via www. Just want to make sure the used sensors are not locked to the old panel. Thanks for any help

Can anyone advise how to clear the tamper on the external sounder please (SEF - 800HF

Hi all, How do you all experience Security Warehouse customer service? 13/11/2013 I placed my first order (£905 GBP) and it shipped fast, no problem so far. 21/11/2013 I created a ticket about a faulty product. Still the problem has not been resolved and Security Warehouse are not responding. 02/12/2013 I placed another order and they shipped fast without problem. So when it comes to selling stuff this goes really quick, but when customers have issues it takes really long. Anyone else experience problems with Security Warehouse way of resolving troubles? Kind regards rodak

Hello. And Bye.

Placed an order #24054 Nov 2 which was stalled due to unverified PayPal account. Had my account verified Nov 5 and informed Security Warehouse in Support ticket #429835 and you said you will just check before shipment. Now this order is still in stalled status after 2 weeks and after 2 ticket reminders! The order is paid and I need the stuff! I expect an explanation to this severe delay and information about when you will ship! /akec

hello Ive placed an order 16758 its says that its been stalled. My paypal account is verified and the address is confirmed could you please look into this. Thankyou Zanub

Hello, I have just installed an Accenta G4 mini. when I do a walk test all door contacts come up 1 and all PIRS show 0 until they are ch3cked and when they are they show 1 as expected. when the alarm is set it shows setting Fault at front door . The G4 mini was a replacement for my G4 metal and both wiring diagrams are the same . can anyone advise what the problem maybe thanks

I have an alarm system and all i can verify is that the keypad is eurosec , I have had it a while and the buttons have gone funny . I have just ordered a risco gardtec eurosec keypad and also a honeywell intellisense pir IS215TCE. is it compatible with my older wired system ? I phoned security warehouse but the man just kept talking about what numbers i should press . thanks for any help.

I am currently turning my garage in to a bar/pool/cinema room. installing a have fair amount of electrical aquipment and want to do my best to keep it in my possesion. I don't really need something with bells and whistles. the garage is set at about 30metres down my garden and has one pretty secure window, a solid wooden door and a large garage door. i suppose all i need is motion sensor with a very loud alarm which i am thinking about installing inside the room. so that it is unberable to stay in there for any amount of time. or maybe one in and out. Was thinking about the Master Blaster siren!! what kit would i need to go with this? many thanks! Hywel

Hi all. Looking to install a Pyronix Enforcer system in a holiday home in rural France. As it's oversee's some form of remote monitoring would be preferred. My current limitations are as follows: No Phoneline No broadband - although this will change in the next 6 months. Therefore I was looking at the Enforcer Kit with the GSM module. However, I have noticed that there is also the home control version which can be controlled via app. Wanting to future proof the system as much as possible given that I will get broadband at some point I was wondering if I get a standard GSM enforcer kit now, will I be able to upgrade to the home control version via modul…

I place an order on Monday morning for an alarm I require urgently. They took my money immediately "Payment Processed" but it hasn't yet progressed past that. I need to know roughly when it's going to be delivered so I can plan the installation. I've tried phoning them, but it's just an automated system, I've tried opening a ticket but nobody has responsed to it... How on earth do you speak to someone!?

Hi, I can check this myself anyway but just to save some time, does the galaxy 2-20 microtech panel come with an earthbond already connected to the enclosure or will I need to provide my own? cheers Matt

Order No.16223, Ticket No.168744 After Initially discussing the status of my stalled order though the ticket system you seem to have decided to ignore me for whatever reason so you left me no choice but to pursue the matter with PayPal by way of a dispute claim for failure to deliver goods. I have tried repeatedly to resolve the stalled order status with you, I have checked yet again with PayPal and find my address, bank details & credit cards all verified, if you provide them with the correct address details from my account info with yourselves I'm sure you'll get the same answer and this farse would be finished. If you are unwilling to recheck with PayPal or de…

Hi, last week we ordered an ACT smart1070, to say I was a little surprised you had one in is an understatement, however received the goods, upon opening them to find the item is a SECOND HAND USED ITEM, did not impress me, even less impressed to find it does not work, As we could not find a phone number for you we have posted here, hopefully someone will respond to us soon.