Firstly, my name is Robert not Roger and you say that you returned the funds to my PayPal account on 16th Nov, if that's the case where are they because they certainly aren't in my account, have they been sent to the wrong account as you do seem to have a knack for getting little details wrong like my name, also my address which you supplied wrong to PayPal hence the unconfirmed status.
I would appreciate it if you say the funds have been returned if you could check and find out where they have gone.
Regards,
ROBERT