General Discussion

I need to return an item, how do I do this? Returning items to security warehouse is simple. All you need is an RMA number from technical support. Login to our ticket system and request an RMA. Please include the reason for the return on the RMA ticket. How long will it take for my return to be processed? We aim to process returns with 4 working days. Your support ticket and order will be updated throughout this process. However if items are returned without an RMA number then this takes us considerable time to rectify. Why does my first order have to be delivered to my Credit/Debit card / PayPal billing/confirmed address? By delivering your first order t…

I am creating this sticky due to some of the responses made on the support forum. When using paypal for payment method we can only accept paypal accounts that are verified and confirmed (UK orders) This is the same as checking the address on a credit card, but these 2 systems (ie verfied and confirmed) are the only way that paypal allow us to check. We cannot stop the system automatically processing unverfied paypal accounts, and if using paypal for a first order, and having an unverfied paypal account, your order will be stalled. You can then either verify your account with paypal, they will inform us once this is complete, or we can cancel and refund the order. In vario…

Hi everyone, I’ve been developing an app called CCTV Bridge for viewing CCTV cameras and NVR systems directly on Android TV, Google TV and Amazon Fire TV devices. The idea is to provide a simple TV-friendly interface for people who want to monitor their own cameras on a large screen without needing a dedicated PC or monitor. Current features include: • Live camera viewing • 1 / 4 / 8 camera grid layouts • Full-screen camera view • Main stream and sub-stream support • PTZ controls for compatible cameras • Optical and digital zoom • Playback of supported recordings • Local network camera/NVR discovery • Support for RTSP and ONVIF compatible devices • QR-assisted setup using…

Introducing LightCamera2Available now from Security Warehouse. The new LightCamera2 combines high-definition video surveillance, intelligent motion detection and powerful integrated security lighting in one sleek outdoor security solution. When motion is detected, instant alerts are sent directly to your customer's smartphone, complete with an image snapshot, allowing them to see exactly what's happening in real time. With simple Wi-Fi setup and seamless integration with the HomeControl 2.0 App, LightCamera2 makes it easy to add effective, connected outdoor security to any property. Smart Detection, Tailored ProtectionEvery installation is different, which is why LightCa…

Introducing the New Paxton PaxLock Pro2When it comes to access control, installers need solutions that are reliable, easy to specify, and straightforward to install. The new Paxton PaxLock Pro2 has been designed with exactly that in mind. Building on the success of the trusted PaxLock range, the Pro2 delivers enhanced functionality, simplified installation, and outstanding durability, making it an ideal choice for a wide range of access control applications. More Features. Less Complexity.PaxLock Pro2 has been redesigned to make installation faster and easier while offering greater convenience for end users. New enhancements, including an integrated privacy button, provid…

Can you advise an alternative for the Elm-6QFC(RD) which is now obsolete, with the same dimensions please? Thanks Lisa

Your phone's don't work, your emails get returned, you have a load of my money

I have no voltage on my PIR

Hoping for some advice and please note I am not an electrician I am just trying to troubleshoot a problem before calling one. I have two pairs of ax130 tn sensors operating lights in an outdoor domestic setting. My question is when I take the covers of the sensors what should I see as far as led lights are concerned. I have a sensor that has no light on it unless the beam is broken, it then turns red. The other sensors seem to have either a permanent red or green light on. Which is correct and can you suggest a way to troubleshoot the sensors to find out if I have a faulty one? Thank you in advance.

Moved into a property a few years back and alarm works fine, however I want to alarm the garage alone so I thought maybe I could use Part Set programme 2 to do this. All went well until I tried to omit zones or even make them used or unused it worked quite well the first time but when I set it again all the zones have reverted to previous setting. I just want the garage zone active in programme 2. How can I make this permanent? I have tried in Engineers mode as well. Help would be appreciated. Cheers Clive

Hello, I have just installed an Accenta G4 mini. when I do a walk test all door contacts come up 1 and all PIRS show 0 until they are ch3cked and when they are they show 1 as expected. when the alarm is set it shows setting Fault at front door . The G4 mini was a replacement for my G4 metal and both wiring diagrams are the same . can anyone advise what the problem maybe thanks

We have a Eurosec g2 lcd keypad and all is working great , it’s in the hall and I would like to know if it would be possible to link / daisy chain another keypad directly behind it in the garage and it would all still work . Would be great to have one in there as we cycle to work and have to unlock the house go in to the hall turn off the alarm before opening the garage door .

Hi Recently changed windows from Brown to White So does anyone know if I can buy white outers for the Sensors and Magnets above as the Brown ones will look really "odd" on white windows Many thanks jt

Hi, Please can you confirm if the Texecom Veritas Replacement Transformer TFM-018-2 is of a suitable VA rating and voltage to be safely used as a replacement for the transformer within the pyronix sterling 10 alarm panel which requires 17v ac?

Order was placed 16-Aug-2021 and moved into "pick in progress" on 17-Aug-2021. The order appears to be stuck there for a week now and no update from Security Warehouse.

Hi has anyone ordered the Honeywell flex 20 pnl small box + Mk7 and Ethernet ? £154.97 mines arrived today a metal box without the Ethernet I was under the impression it was the small plastic box with the Ethernet module mom also unable to contact anyone

Hi,Placed an order on the 29/08/2020 payment has been processed how long for delivery please.

I’m still awaiting my order that was placed on the 27th June and have no way of contacting security warehouse very disappointed

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Seen this discussed on a security news site wondered what the members on here thought? https://www.ifsecglobal.com/global/thermal-imaging-coronavirus-crisis/

Hi There, I own a fire alarm company and have no interest in security products but i would like the backlit Odyssey X3 bell box on our office. We have an old Optima XL6 control panel which i hope to connect these too (if loadings allow) How is best to order this with our company name on the insert? I only want 2 boxes and then will probably not need any more in the future? Ian

Hi, We have a Maglock door entry system which has fail and is no longer locking. Looking at the Access Module PCB it looks like one of the Caps has died and possibly taken out some of the surface mount components around it too. Can anyone identify this board and where to get a replacement? Thanks.

Just fitted a Honeywell 8012 dual tech, on detector walk test I only see green light no yellow, it does seem to be a brighter green some times but never yellow. It does work ok at panel. I assume the led is a single colour changing and only shows one colour at a time.

Hi, last week we ordered an ACT smart1070, to say I was a little surprised you had one in is an understatement, however received the goods, upon opening them to find the item is a SECOND HAND USED ITEM, did not impress me, even less impressed to find it does not work, As we could not find a phone number for you we have posted here, hopefully someone will respond to us soon.

I have just bought an Honeywell Galaxy G2-12 Panel & Proximity Keypad off you. I am looking for a Proximity Alarm for outside my house (I have one on my van). Is there such a device in case I have prowlers outside my house?