rodak

Thank you for answering. Since I´m your customer and not Visonics I feel that it´s up to you to resolve this, and not up to me to contact Visonic directly. I understand that things can take time, but almost 3 weeks to get an answer from Visonic is a lot of time. I hope this all ends up well and that we can continue to make business since a lot of people are interested in this alarm system.

Hi all, How do you all experience Security Warehouse customer service? 13/11/2013 I placed my first order (£905 GBP) and it shipped fast, no problem so far. 21/11/2013 I created a ticket about a faulty product. Still the problem has not been resolved and Security Warehouse are not responding. 02/12/2013 I placed another order and they shipped fast without problem. So when it comes to selling stuff this goes really quick, but when customers have issues it takes really long. Anyone else experience problems with Security Warehouse way of resolving troubles? Kind regards rodak