Secware_Tech6

Hello, I would be grateful if you could help me in any way with my problem as outlined as follows. My son has recently moved into a house with an existing burgular alarm. Unfortunately, the alarm control box doesn't have any manufacturers name or address. The only markings on the front of the box is what appears to be "9448". The original owners didn't leave any details regarding the alarm and we are unable to contact them. After speaking to a number of alarm installers, it seems that the alarm might be manufactured by scantronic. In the hope that this is correct I wanted to try to obtain a user manual so that we could find out how to reset the memory to factory settings ( what ever they are) before putting a new code into it. I found your website and saw your offer to your customers to see the manuals. Is there any way that I might be able to see them? Any help you can provide will be greatly appreciated.

HI Seamus Yes it is based on each parcel, but the website at the end of your order will then tell you your carriage cost Hope this answers your query Regards Elaine

Hi You state that the standard delivery charge does not apply to N.Ireland, Do you ave a pricing structure or is based per parcel post Seamus

Sonia The wiring diagram comes with the audio unit. And will depend on your system config. There is no std wiring other than number to number. Support

Regarding my recent order No 1xxxx of the Videx 3011 hand set, I have received the hand set but it contains no subsequent wiring diagram. Can you supply me with one or link to info or give info how to connect. Many thanks

Im sorry we have no stock of 433Mhz visonic equipment. James Support

I am looking to acquire a couple of the MCT-234 for the original visonic powermax which I believe operates at 433Mhz. Is it possible for you to supply them? what would be the cost including delivery

Leonard the battery is sized for the system and charger. It would probably be best to replace with the same size as is currently installed. James Support

Please can you supply replacement battery for Omnicron 9000 Series house alarm Thanks

right The gen 4 doesnt zone split like say a eurosec cpx, but i think what your thinking of is using a taching relay to provide indication of which device activated. I wouldnt do this myself ideally you want to have 1 device per zone. However There is no reason to provide 2 latching led's, you only really need 1. For example if you have 2 x PIR's. If PIR 1 activated it would have the latch led and the zone led illuminated. If however PIR 2 activated the the latch led would not be on, so you could tell them apart. All you need is a lacthing relay, a reset method (to unlatch the relay) and an led. James Support

Is it the early one with the basic keypad. The later versions were programmed from the keypad?

Kath I dont think it is faulty and tech departments tend to say its faulty far too quickly IMO I dont feel its faulty yet anyway What have you programmed output 1 on the panel as?

Im not convinced yet the panel is faulty as it does sound like a programming issue. Can you try something else for me. Wire the door contact into zone 1 and program that as delay. I assume your not getting a tamper alarm on entry? Support

Jeff The later of the old model led keypad, should work, but only if it was a late 3g keypad. re split zones? im not sure i understand the question. do you mean wire 2 things into the zone and have it notify seperatly like say a eurosex cpx? or something else. James Support

Byte I know a bit about ZM but cant help out with that too much. However camera wise i would really recommend any axis camera. IMO there is nothing close to the re image quality. However id consider your requirement for PTZ. As a rule i would only recommend them for manned systems, ie how are you going to ensure your camera is in the correct position when an event occurs? I would recommend wider static views, using megapixel cameras. ZM can do this already. (will need the shared mem to be tweaked) But discrete and good image quailty dont usually go together. Hopefully tahts enough info to start with. James

what have you programmed output 1 as?

its quite normal to use the bell connection ie the bell - as the trigger. Can you tell me how you have wired the rest of the dialler ie what to what? James

Anytime Graham. Glad to help.

can you try setting to 30 for me. I can only assume its actually on 0. Also you are full setting this when testing, not part setting?

What is your entry time set to?

Danny You are using entry exit and not inhibited entry? Do you have a PIR in the hallway (ie after the door) that would trigger on the way to the keypad? If so how is that circuit programmed. James

I cant understand that then. Out of interest what is on zone 1, and how are the other circuits programmed.

I am creating this sticky due to some of the responses made on the support forum. When using paypal for payment method we can only accept paypal accounts that are verified and confirmed (UK orders) This is the same as checking the address on a credit card, but these 2 systems (ie verfied and confirmed) are the only way that paypal allow us to check. We cannot stop the system automatically processing unverfied paypal accounts, and if using paypal for a first order, and having an unverfied paypal account, your order will be stalled. You can then either verify your account with paypal, they will inform us once this is complete, or we can cancel and refund the order. In various places throughout the order process this will be displayed, but we do have some customers who continue the order with an unverified account. Unverified accounts are the accounts used for fraudulent orders as the cardholder cannot be verified, this is why we stall any order so we can confirm the account holder was actually the person creating the order. For example if anyone had someones credit card details they could process and order using it. This would obviously be an unverfied account as the card holder would not be aware of the transaction. As we are a security company we take fraud very seriously and will not process such an order until the card holder is contacted. While some companies do not use these checks, we do for our own and our customers protection. If you are unsure if your paypal account is unverfied then please check with paypal before ordering, or use an alternative payment method. We are sorry for any inconvience this causes, but we will always protect our customers accounts as much as possible from fraud. James Support http://monitored-alarms.nsi-gold-approved.co.uk

Danny. That is correct, ie pogramming it as entry/exit. WHen it activates what zone does it report as activating, and what zone is the soor wired into?

GPH That is an optima compact. Id say its a G3 model. The SL compact was a rebadge, but that is definetly an optima. Again that size enclosure will only accept a 2.1-2.3 A/h even though the pcb and transformer are caperble of more. James