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Secware_Tech6

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Everything posted by Secware_Tech6

  1. Not all modems are compatible. But usually they should be ok. Often its a configuration error at the panel end. Is the panel answering the call correctly? Do you have broadband filters on both ends etc.
  2. All those devices will come with the lithium batteries required. SUpport
  3. thanks i will look into it on tuesday. James
  4. Tom I have emailed you the relevant download file. Support
  5. sorry about that, returns will swap it for you.
  6. the 2-20 has a smaller end station than the 44, but both are metal panels.
  7. Roy. I will check for you on tuesday. James
  8. minimum order is 5 where did you get 25 from? Support
  9. i see yes you need a uniersal transmitter to send your hardwired (door conatcts i assume) to the homelink. You can use any std hardwired sounder with the homelink.
  10. If there is a product that we dont list, if you let us know we will either order in and stock or offer as a special order item only, (ie longer lead time) re will the 2 products work on a galaxy with portal, yes they will. Support
  11. if you want to send signals from rf devices, weather they be contacts, pirs etc you need some form of reciever. You can either use a stand alone reciever which is designed to be wired into a control panel or a integrated reciever. You will need some form of panel etc, else how will you arm/disarm it, silence it etc. Support
  12. Dave Please use RMA 1247639 James
  13. Just to update. We checked the packing system cctv and can see that your sounder was indeed not shipped. This was shipped today and should be with tomorrow. Sorry for this Support
  14. Have a look here. http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&cPath=36_41&products_id=1267 Support
  15. Ok Dave Let me know the order number and ill raise an RMA for it. Once you have that if you send it back to us (RMA noted on the outside of the box) we will either repair or replace etc. Send it back with the adaptor, box etc. James Support
  16. cant comment on that but i have attached the full manual for the blc20 have a look at page 108. If you still get no joy i will get an rma number for you. bl-c20 manual.pdf
  17. Your quite right. Yes we can, i will ask sales to add the product.
  18. no you need to size the battery depeding on the system current etc, upto 7A/h. Most people do just use a 7A/h as it saves the calcs etc
  19. Henry. Depending on the wiring config you could have ac call or tone call. It depends on the system. I would advise you get a pro in to have a look for you, as they are not always simple swaps.
  20. on the homelink 55 you can indded use rf fobs.
  21. we can only check an account is verified manually. The automated system only shows if the account was verified etc at the time of ordering. Once you let us know you have now verified your order we can check and update the order status. I have checked with paypal and can see your account is now verified. I have unstalled the order. Support
  22. sb, i will have to look at the packing cctv to see what happened etc. Leave it with me. James
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