Secware_Tech6

sounds like they need to be swapped. Did you have the pet versions for any reason? Pet versions are a lot slower for obvious reasons Also what size rooms are they in. A sensor is designed to detect 2 steps accross the detector. They are slower directly towards them etc, that is why placement is important. Also you say the room is hot, how hot? you are right that sensors do struggle as the room approaches body temprature. Its difficult for us to know how your testing etc, but if you are sure they are faulty then we will swap them, however we will test them on return for a fault.

imh Texecom use the same box and bar code for each product. However there is a sticker on the end of the product denoting which version it is. Can you confirm you do indeed have the wrong item? Support

yes and no. While you can have faulty sensors (im yet to see it on the powermax to be fair) it is usual either a setup problem, or people not waiting long enough for the battery save to clear. The pet sensors by design are slower than normal non pet sensors. James Support

Yes we will. Support

David. I will have to check the cctv on the packing system to see if the keypad was packed. Are you sure it isnt inside a sounder and or decoy box etc? I will look into your account login, can you pm me some details like an order number and the correct email address and i will rectify it. Support

no but if you wire the strobe trigger off the bell trigger they will both stop at the bell time limit Support

puzzled 1) All are compatible 2) 7550's and either panel. The gen4 is easier to program but both panels are similar 3) not really 4) door contacts, just use the simple sc517 surface or flush etc. SOunder use a 16 Ohm speaker, sounder use a texecom odyssey 3. Support

No The 2 miniyte delay is at the sesnor and will not be disabled by the panel. You can disable it for a short period by removing and reinserting the battery. If you could do me a favour and test the system by vacating the room completly for 5 mins and then test? JAmes Support

Roy I have geneerated an RMA for this order, please use 1247625 Support

The G2's do come with an engineering manual. Support

Any of those sensors are compatible, and its really down to your brand choice etc. Id stick the the honeywell sesnor but i do have them on my own system. Support

any panel with a keyswitch input. BUt for ultimate and full lexability id suggest a galaxy dimension or texecom premier. SUpport

Hi This is your RMA order for this order. 1247624 James Support

Yucell, yuasa and enersys / genesis are all brands owned by yuasa. IMO i would only ever consider using a yuasa group battery, but if i had a chioce, it would be yuasa/yucell

Ok thanks

Yes. Let me know how that goes. Support

id say not, as i would expect it to be active x based.

Bethune Yes that wont be a problem. Was it damaged in transit?

Yes we will probably have to swap them. But just so that im sure. When you first power up the sensor, the led will work as normal. DO they cover as expected then? Also have you put the units into test mode to disable battery saving? ANd what is the pulse coulnt/sens setting set at. Support

No im afraid not. Any cards that we can source are not compatible. Support

Yes it can to all those of those points except the pda view. However it is a budget machine, if you want more than basic functionality etc i would look at a higher grade machine. Support

Simon Yes it does but not for cards im afraid. We dont currently stock them, but it is something we may look at in the future if there is enough demand. Support

They shouldnt do that. The term is 'sleeping' and some sensors are more vulnerable to it. Id swap them as they are faulty. If you let me know the order number ill sort out the return. Support

YOu need to link the tamper return to 0v Support

all the costs are listed on the site. Id recommend either a texecom veritas or honeywell accenta or optima. But the manuals in the texecom are better. Support