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Secware_Tech6

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Everything posted by Secware_Tech6

  1. that sounds ok, however i waqs meaning the xurrent draw of the dc side (ie put meter in series with battery and remove mains power, check resultanct dc current draw.) Support
  2. We cannot provide engineering manuals for products not purchased on your account im afraid. Also have a look at the homelink 55 as this comes with a wireless expander, or the galaxy 2-20 wireless starter kit.
  3. they do vibrate, a faulty transformer is when the laminations of the transformer buzz (ie the transformer itself) but your system could be overloaded (not by design ie your equipment is fine) by a fault. You need to test the day mode current to ensure its correct. Also a faulty battery can draw too much current you might want to check the charge current also. Support
  4. SOunds like it isnt the transformer but the case vibrating. It isnt over loaded is it? ie what is the standby current of the system?
  5. EN systems are now not allowed to show status to level 1 users, ie people without codes. This is a requirement of en50131 Support
  6. tenbob In short i wouldnt the sunlight alone would cause an issue in that location.
  7. tenbob The risco agility is only available to registed and trained installers. We cannot have this currently on the website. This is a restriction from risco themselves. Support
  8. The bigger panels (ie not the 9651) do have additional zone types so you can achieve this. But im afraid you need a more advanced panel. SUpport
  9. Robin I have emailed you the file compressed with the older zip algo. Support
  10. phlize Some buzz is normal and all transformers buzz slightly. The metal box of the 9651 will also slightly amplify it. But it may be too loud its impossible to say from here lol as i cant hear it. You may try 2 things first 1. ensure the screws/bolts holding the transformer are tight. 2. ensure panel is well fixed to the wall and no part is slightly sprung (to test 2 just slightly loosen all the fixing screws and see if it goes quieter) but this is a temp test the panel must be securly fixed. As a last resort if you have really sensitive hearing and its not a faulty transformer you will need to damp the transformer where it mounts the control panel. Small rubber washers are best and need to be inserted between the 2. If the vibrations are the lid, backplate etc then you can remove these by adjustment. If the transformer is faulty and is delaminating (the bits of metal in the former are vibrating together) then we will replace it. Hope that sort of helps Support
  11. There are currently only 2 payment methods for outside the uk. one is paypal the other is bank transfer. Credit card is only accepted (non paypal transaction) for uk cards. Support
  12. id agree i wouldnt take any risks either. i dont know what they are saying etc all i can say is that we get hundreds of paypal payments without issues. When checking out and selecting paypal they paypal site will offer various choices. I cant help with paypal issues as they take control of the transaction after you press the paypal button it is not handled by our site.
  13. Id have a look at the powermax for a wireless solution or the texecom premier for a wired one. Alternativly the galaxy 2-20 includes an onboard modem for texting via the landline
  14. No i wouldnt do that. WHat they are talking about us sending paymants via email. We have hundreds of paypal orders and we havnt done this before. I would have a look about paying from balance etc in paypal when checking out.
  15. you should be able to select pay from balance. The payment pages are controlled by paypal not us im afraid. Support
  16. unless you are disableing your leds remotely that is not a function of the panel etc. SUpport
  17. That battery is not replaceable, if and when it fails. YOu are right it is to maintain settings and logs Support
  18. The wisdom does not include the gsm and due to low demand we dont stock it. so in light of the above id recommend the powermax+ system.
  19. The temp range is approx -10 to +50 so will be fine in most applications The software that comes with the btr is not limited but some higher end features are not available on the btr as its a budget machine etc. Yes you can view and playback etc over ip. You will need to set up your router etc to allaw remote access to the machine. A good way to do this if unsure is to use vpn. SUpport
  20. id suggest you have a problem on the 'sound' cable to your kepads. Test by disconnecting all keypad wiring and testing with a short (approx 1m) of cable from the panel to the keypad. If you still get no tones, send an email to technical@securitywarehouse.co.uk and we will arrange an rma number to swap it. Support
  21. Micheal The silverline unit you have referenced is a 480tvl model, where as the secware one is a 420tvl model so the sensor element on the silverline has a better spec. However the secware unit has a varifocal lens (adjustable zoom) so if far more flexible. If you have a look at the secware SECWARED007 this is a 480tvl unit with varical lens as well. Are you looking at high or low expected tempreature here? you will need to provide a cable for 12v dc and a coax for video You will need an additional psu. We cannot provide saturday deleivery to europe. There is no import tax to most eu member states from the uk. So no there is nothing more to pay. Support
  22. we cant support zoneminder here (but vmware does not support pci pass though so your card will never work as a virtual machne) but to choose a camera you need to consider a few factors. what do you want to capture (also any system that captures PAL composite images will be capturing an interlcaed image. This doenst work well with digital capture so most machines use a format called CIF or 2CIF. Both only capture the ODD or EVEN lines. see http://www.axis.com/products/video/camera/progressive_scan.htm for a full explanation as to why so you can only really capture up to 288 vertical pixels with normal composite cameras. So dont do your calculations on capture res at 576 pixels (most pal can support) as you will not be capturing at that res. Its difficult to advise how to work this out (it takes a lot of training and experience) on a forum in a few lines. but a good quick way is to use your camera phone at its lowest res or the ress that closly matches your capture resolution to work out views required.
  23. id suggest you have a look at the accenta poly. You could use an optima compact but there is very little room inside the case. Support
  24. A yale system will be far easier to fit if your looking for easy, but obviously this is not a pro solution. Pro systems are far harder to install and configure so as your looking for diy type gear id suggest you stay with yale. I have no expereice of them other than taking them out when i used to work for an installation company. Support
  25. You can transmit images wirelessly but the bottom end stuff tends not to work and the proper stuff is expensive. Depends on the site and the risk really. Yes the agility can, but the watchin and watchout are movement senors designed for inside or outside use. Yes the watchouts (Dualtec varient) can do this. re grade 3 yes, some use IR to detect immediatly in front of the lens others use mw to detect in a bubble.
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