Intruder Alarms

Item Scantronic 9651UK with 9941 keypad. I installed this control unit to replace another 9651 unit which had developed a fault. After installation I tried to exit the 'Installer Mode' and the unit reported 'Zone Flt' on zones Z01 through Z08 and the Service LED is permanently illuminated. I have checked power to the Ziper intruder detectors and circuit continuity for the FSLs and they seem to be OK. I did notice that the 9651 unit had a manufacturer's date of Jan 05, so it seems to have been in storage for some considerable time but that aside I would appreciate some assistance in identifying where the problem lies and if it is a defective unit, getting it swapped out.…

I have just orderd a ADE Optima gen4 8 zone from you. It will replace a c&k Active 5. I have the Engineers code for engineering mode. The problem is I can not stop the bell box from sounding when I disconect the bell wiring or when I try to open the bell box. The bell box was fitted and suppled by Abacus and is about 3 years old. I hope you can advise . Kind regards

Do you supply a vandal resistant keypad that has either a USB or RS232 interface. USB is preferred. I think that the Storm 1000 keypad does have an RS232 output. Can you confirm this,and could you get stock of this item if you do not already ? Thanks in advance.

I have a Simon3 alarm 433mhz and was wondering if your advertised sensor (Risco wisdom wireless door sensor 433mhz sensor)will work as a replacement and should the simon3 alarm learn this new sensor?

I have a GC Simon wireless alarm system (model: 60-911-010-4-IE) and one of my door sensors has developed a problem and needs to be replaced. However I am having great difficulty in sourcing a suitable replacement. I did by a recommended replacement from the USA but this did not work. I think because the system I have is 433Mhz and the new sensor was 319Mhz. Can you recommend a replacement sensor and where I may purchase same. Thanks in advance and regards

I would like to install either a Honeywell Galaxy 2-20 or 2-44. The house is very large with detached garages 10m away. Because the majority of the house floors can not be lifted and the decoration disturbed a wireless system must be fitted. This does not seem to be a problem for the Galaxy G2. Initial assessment suggest that in excess of 40 wireless detectors are required (dual-tec, door contacts, smoke alarms etc). As far as I can tell from the Honeywell specs there is no limit to the number of wireless detectors that can be added to the system, is this correct? Without doing a detailed RF site survey I anticipate that 2 RF portals will be required, the …

Hi, I'm looking for the firmware update 6.50 on SPI Key "SOF-096-E1-650" for the GD96 released in Feb. Will you have this available at some point, as it enables the RF keyfobs ?

Would the Risco Novagard 6 Blue Live Backplate work with the ADE Honeywell Accenta Metal Gen4 with LCD Keypad or what sounder should one use with this control panel thanks

Hello, I've just unpacked my second Sterling 10 remote LCD keypad, and found out that the little spring on the tamper switch is missing ( order 19838 ). this causes continue "Tamper" alarm on my central unit. Is it possible to send me a spare spring? Best regards, Robert.

From product information on the manufacturer's website I was under the impression that the backup battery was supplied with the Scantronic i-on 40. Since this is not the case can you recommend a suitable battery for this system?

Hi, hoping you can help. Following a recent burglary thought I'd try and fix my alarm system! I've currently got a 12 year old Optima system that doesn't really work. Wondering if a new battery would fix it, or should I simply replace the unit with an upgrade? I have a number of wired sensors around the home, not sure if I should replace or keep? External sounder may also need an upgrade, as well as placing an additional box on the front of the house, not sure if I should fit a dummy box,or wire in an additional sounder? Added consideration, I would like to alarm my garage, thought I could use old box? but would need door sensors x 3, as birds get in etc. I'm basically wo…

All i need is a powermax Plus panel on its own , i do not want a kit. Can you stock just the panel only?

hi i had a security company around my house the other day and they said i needed 6ea.- Optex RX-40 PT a magnetic reed contact for front door would the item below be suitable 1ea.- CQR Freewave Universal Door Contact and a oml-dt-x6 quad passive infrared detector do you have one of these and would al of these sensors work on the control unit 1ea.- ADE Honeywell Accenta Mini Gen4 with LCD Keypad would like to order this immediately

gard-tec cpx but not sure if it has the facility to listen to hear or speak through the speechdialler?

I just received my Visonic Tower PIR, and I'm nut quite sure it is operation correctly. I installed the PIR as per instructions, about 2,3 meters up and with an angle setting of 5. This should give me at least a +/- 10 meter 90 degrees coverage. While in test mode it already showed "blank" areas where detection failed, and fully operational it will erractically detect motion (I keep in minde the 2 minute reset period after initial motion detection). Sometimes it will only detect motion within a few inches, sometimes not at all. I would be grateful for advice in this matter. Regards,

Hi could you please tell me which fire alarms and relay bases are compatible with the Optima Mini Gen 4 intruder panel. Looking forward to hearing from you

RISCO Group have a product update A new firmware update has been introduced to the Wisdom wireless control panel. The new version of the Wisdom firmware is V4.31, updated from V4.27 Why have we upgraded the WisDom panel The following fixes/updates have been modified to bring you an improved panel. Technical The panel has a new menu to show the connected BUS AGM IMEI number (Used for IP Receiver) The Blank Display has been updated in that you now only need to enter your code once. The

When will the Visonic MCS-730 bell box be available on your web site?

Hi i would like to buy the gardtec 595 with 5 motion detectors and a siren which should be high dbl? What is the price for the system and will you deliver it. i would like the fobs with it and the card to arm it and dis-arm it too, does this come with the kit? Can you give me full price with delivery? Regards

I plan to buy an Optima Gen 4 security panel and would like to know what size battery/part number this unit takes so that I can order this at the same time.

Will you be stocking the C079-2 RF portal? The only portal listed is the old one.

I purchased a Veritas Excel panel with LCD keypad (order number 18090). On powering up the system for the first time, the keypad remains blank and does not display any text. The three LEDs on the side are lit and the keypad is illuminated and accepts key presses. Am I missing a configuration step somewhere or is the keypad/panel faulty?

Do you stock Honeywell ECO1002A smoke detector for adding to Honeywell control panels?

Can you please tell me which fire detectors to install in a new house,they are to be connected to the fire zones on the Accenta G4 alarm system I bought from you previously.

I have recently purchased a Menvier SD3 dialler from you to use with a Honeywell GD4 Accenta alarm system. My electrician has successfully configured the Accenta Alarm outputs to work correctly with the SD3 dialler (texting and calling fine), but is having some trouble workling out how to connect the SD3 outputs as required as the manual does not give a great deal of info. I understand that the outputs are open collector and therefore will need a suitable relay to provide a clean switch. Can you please recommend any particular relay modules (boards) for connection of the following outputs: 1 - To control heating system on/off 2 - Wired back to Accenta panel as Panic …