Intruder Alarms

I moved into my current property and had an extension done to the building. As a result I haved added detectors (from SecurityWarehouse) to the alarm panel (Honeywell G2-12). However, when the alarm engineer attempted to access the menu, the code I was given was not working. Hence the engineer is locked out of the menu What is the best way to get into engineer menu and reprogramme the panel? any help would be appreciated?

I have recently purchased a Honeywell Accenta Gen 4 Alarm panel from you. I now find that I need backup battery for this panel. Can you please advise which one will fit and do you supply it.

Just installed accenta g4 with a keypad upstairs and one downstairs. When i power on the system i dont get any text on the display, just backlight nad the first line where text should be all dots are on. Both keypads are wired back to the panel. Has anybody seen this before?

Which remote key fobs will I require with this control panel - ADE Honeywell Accenta Mini Gen4 with LED Keypad? Also, which backup battery will suffice for the 8SP400A?

Recently purchased a GD-96 with Touchcentre. No communication between the two devices, suspect one to be faulty. Assistance please.

Hi, wondering if i could get some help setting Honeywell ADE Informa Speech Dialler. it works as normal when the alarm goes off.but how do i acknowledged the call and stop it to keep calling. Is there a technical help line where we could call and speak to someone?

Hi - wonder if anyone can help ? Just fitted this system - all is well, except I want to be able to set a chime against a zone when the system is in set mode. No problem setting a chime against a zone when unset but there doesnt appear to be an option to apply a chime to a zone when set. Is there anyway of doing that ? Regards

My daughter has bought a flat with a Veritas R8 fitted. The codes are lost. It will cost over

Hi I wonder if someone could help me please.I have a Veritas R8 with 5 zones 2 keypads,2 panic Buttons.We went away for the weekend came home electric Had triped alarm had gone over to battery and flattened both alarm panel and bell box, I turned electric back on alarm powered up and recharged but both key pads won't do anything every button you press has the same tone it seems to have locked out.The battery seems ok because if I disconnect from mains it lasts ages.Is it time for a new panel? Thanks Guys Gary

I wonder if you can help. I have a Galaxy G2-20 and 8 ACTIV8 PIR hard wired sensors. The sensors have 8 terminals inside EOL TAM TAM RLY RLY EOL +12 -12 How do I connect these to the Galaxy? Should I choose normal closed or double balanced which is the default? What is the difference between these two modes? James

Yesterday, I tried to plug the 8XE internal zone expander on my Premier 24, but it failed: the flash programming connector is longer than the expander support pillars. So it is not possible to clip the pillars. I can make photos if you need to better understand the issue. Please advise. Thanks! (I opened ticket # 24795 for that, but the answer was to ask on the support forum).

Hi can i fit a dialler to a scantronic 9651, or can you suggest somethink.

I am having trouble with the Wireless sounder (MCS-710) in both set, they suddenly stopped working. The squawk option doesn

I have a Visonic PowerMaxComplete system at home that I would like to connect to my PC to. Which of the following items do I require in order to do that, or do I need both?

Please advise which is the best alarm system suitable for diy for under

I am looking to purchase an alarm system and the Castle care has been recommended. On you site i can see the euro mini panel which comes with keypad but as i require a second keypad the only thing i can find is a unit with built in reader. Is there a basic keypad available?

Hello, I have a 3 bed semi and wish to replace my troublesome old alarm for a DIY alarm system upto

I just tried to purchase a GUARDALL W74065 M2 (W74065) IR detector, but the order was cancelled because the item is out of stock. I need to purchase a replacement for a faulty Guardall Apollo IR detector. Can you suggest a suitable replacement?

I am planning to replace an old intruder alarm system with all new equipment. The only problem I can foresee is the space available for the control panel (fitted in a meter cupboard). The existing panel is a GARTEC (h175xw210xd70). An ACCENTA MINI GEN4 (h200xw253xd55) will fit in the space available but there will be little room (approx 20mm) above and below the panel. My question is: How does the front cover of the panel open and/or how is it removed? Does it hinge (top & bottom) and will I have enough room to open/remove it?

Hi, I'd like to upgrade my premier 24 to a premier 48. I already have the metal case. Is it possible to buy a premier 48 without the metal case (assuming both metal cases are compatible) ? Thanks.

I wish to replace a Scantronic 9800 entry pad. Is there an easy replacement.

We're about to install an Accenta Mini Gen4 with conventional intruder detectors, remote keypads and an external bell sounder. We will also have a number of Menvier M12 smoke detectors on Zones 7 & 8 for 24-hour fire detection. If Zones 7 & 8 trigger, we're expecting the Accenta to display an appropriate alarm on the RKPs and do 2-sec on / 2-sec off signalling on the external bell box. If possible, we also wish to fit an all-in-one sounder / strobe unit in a specific room to ensure that the occupants understand that the "bells that they can hear ringing in the distance" are indicating a fire alarm (and that they should evacuate). We're uncertain if somethi…

We have an old Scantronic 4600 alarm and want to be able to remotely set and unset the alarm. Do you sell a remote control device that will allow us to do this? We have a Scantronic 4605 UK-55 remote device but this seems to be able to set the alarm but not unset it which is a pain!

We have an 8 year old 4-channel SD1 unit in a holiday home in France that has recently stopped dialling out. The other functions (message record/test playback etc) appear to work. When you send a test call (put into ready & press A1 for instance) it immediately plays back the correct message over the internalspeaker 4x but does not appear to wait to detect the dialing tone, or phone out. The adjacent spurred 56V socket works with normal phone and 56V detected at SD1 phone input terminals i.e. probably not supply problem. From listening on the line it appears be trying to pulse dial (it used to tonedial) but forcing tone via phonenumber T-prefix makes no difference nei…

i ordered and installed an ade alarm system, the customer has asked if i can clear the event log, i have looked but this is not shown in the manual. can this be done ( hopefully from the key pad )