General Discussion

Hi! I have bought a PowerMax Complete, but I cant get the GSM-module to work. It wont call or sent an SMS when the alarm is activated. In menu 4.5 "Difine comm" diffined tha area code, "1st private tel" and "1st sms tel" I dont have the menu 4.6 "Define GSM" - can anyone tell what to do? I have tried powering down, taking out the GSM module, powering up, powering down again inserting the GSM module again and powering up. But it still wont work. I have tried with 2 different sim-cards fro 2 different companys, but it still wont sent anything If I push the button "OK" 2 times it says "RSSI GOOD" or "RSSI STRONG"

Hello, My order number is 17349. The order is stalled and the status is as follows - Anti fraud measure, billing details submitted do not appear to tally with those held by your card issuer. I entered the details on my credit card into your system when I placed my order. I am located in Ireland and so I do not have a postcode. I entered the County in which I live in the postcode field when registering on the website because you have to fill in that field to be able to register on the site. I was wondering if this is the problem? Any help would be greatly appreciated. Regards, Joe

can you un stall my order 16730 please?? please delver to my home address. if this is nit possable please give me my money back. thanks Dave

Hi there i wondering could amyone let me know whats happening with my order as its says stalled and its been 3 days and i cant get hold of anyone by phone and theres NO HELP option that i can see on the web page. My order number is 16692 and could you let me know what is going on because i would like to know when i'll recieve the delivery. james

hello Ive placed an order 16758 its says that its been stalled. My paypal account is verified and the address is confirmed could you please look into this. Thankyou Zanub

any body got any advice on a alarm system that will allow me to put 5 wireless attack pendants on for school teachers

Order No.16223, Ticket No.168744 After Initially discussing the status of my stalled order though the ticket system you seem to have decided to ignore me for whatever reason so you left me no choice but to pursue the matter with PayPal by way of a dispute claim for failure to deliver goods. I have tried repeatedly to resolve the stalled order status with you, I have checked yet again with PayPal and find my address, bank details & credit cards all verified, if you provide them with the correct address details from my account info with yourselves I'm sure you'll get the same answer and this farse would be finished. If you are unwilling to recheck with PayPal or de…

Hi! Can i use a MKP-150 that i buy from you, with a PowerMax+ bought in Sweden with Swedish language? Regards Kim

We require a door entry system, 2 doors, 9 flats, so we will require a surface mount system that will let people in and out with 9 call buttons, 1 Keypad, 1 speakers / mic, 9 Phones, no video what is the best system,

is it possible for you to do a video review on a Honeywell AG6 bellbox please? I need one for my school project but i need to see how good it is! I need something really cheap!!!

Hi I have an order with you(14983, and a ticket) which is stuck as stalled. After reading the email you sent me and realizing that I should have set this up before I went about fixing the problem. I have now verified my account and have read stuff online in other forums etc. about how to get my home address in Sweden confirmed. Their suggestion was to link a credit card to the account. but... I already have a credit card linked to my account and have done for a while now (Over a year). So I logged onto paypal to check what advice they give and I was amazed to see... (taken from their help pages).. ............................................ How do I confirm an addre…

Will someone please reply! I placed my order (14683) a few days ago and paid using a verified paypal account day later order was stalled, rang got msg telling me to e-mail got reply saying use ticket system, raised 2 tickets no reply. Can i either have my stuff asap or my money back.

I received my order and having got home just checked the contents last night. Securitywarehouse have provided me with some incorrect items. I specifically asked for Impaq Shock Sensors (3 x Model: IMPAQ+Cont ) and (5 x Model: IMPAQ+). However, they have supplied me with 8 x Model: IMPAQ+ only. Obviously now i am going to have to send these back at my own cost and have more delay in putting the alarm system in. Judging by posts here they don't like to offer refunds / replacements as quickly as they take your order money??

Hello all...does anyone know where I may be able to get hold of some Gardtec 350 plus control panels and RKPs please? I'm aware they have stopped making these products, but was wondering if there are any surplus left. Best rgds Bob

Hi You state that the standard delivery charge does not apply to N.Ireland, Do you ave a pricing structure or is based per parcel post Seamus

I'm looking for visonic MKP-151 i cant find this in your webshop. Do you have this product? /Mathias

-------------------------------------------------------------------------------- Hi eveyone , i have a question for all you experts i can't find an answer to. What motion detector can i use as a switch to operate a device iv'e made in a shop window that detects passers by on the other side of the glass . Iv'e made it with a PIR and all was working well in the workshop and didn't realise that PIR's don't work through glass. Any idea what other sensors i could use? possibly microwave where can i purchase as ive only seen dual PIR and microwave combined Help please.

hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

Up until 3 days ago the price for the Galaxy 2-44 Control Panel alone was

I did send an email a few days ago but no reply. Can you supply a Galaxy Ethernet Module E080-2 and at what price? Thanks Bruce

dear all, Since I have had no replies and cannot reach you by phone either, I cancel my order # 12731. Can you please fully remove me as a client from your website? I do not seem to be able to remove my order or my client information. Thank you Geert van Poppel

I have just sent an email to security warehouse, but it looks like this is the preferred method of communication so I have copied my message below. I have just been and collected my order from the courier (order number 12574). Upon opening the package I have noticed that you have sent me the wrong product. I ordered 2 x Texecom IMPAQPlus With Built in Contact and you have sent me 2 x standard IMPAQPlus sensor without the contact. I understand that mistakes can happen, but I need this sensors for a job I have booked in for wednesday. Please advise how you will replace these sensors in time. Thanks, Ian

Hello! I'm in the process of selecting an intruder alarm to install at my house. After reading various posts in your forum, I have decided to choose the Galaxy G2-44 system. Since I'm abroad, and I'll be doing the installation myself, I would like to know if I go ahead with the purchase from your site, will you supply the installation manuals as well? Looking forward to hear from you at your earliest convenience. Regards, voulco

Hi guys Whats the difference between the YUASA 7ah battery http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&cPath=36_46&products_id=113 And the ENERYSIS 7ah battery (Genesis) http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&cPath=36_46&products_id=1340 They both appear to be made by YUASA, yet one is

Dear Sirs, With reference to your advice on your web site regarding free e-mail accounts I am posting a request for a RMA number here. I recently purchased some GJD Opal RFX wireless PIRs from you. Order Number is 12292. One of the PIRs has its plastic antenna broken off the main housing. I would like to return it for an exchange unit. Could you please provide a Returns number. Regards Philip Moore