biax Posted May 28, 2009 Share Posted May 28, 2009 hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money. Quote Link to comment Share on other sites More sharing options...
kiani8822 Posted May 28, 2009 Share Posted May 28, 2009 hi could you send me RMA SO I COULD RETURN MY ITEMS . MY ORDER NUMBER IS 12900 Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted May 29, 2009 Share Posted May 29, 2009 Kiani No problem can you let me know the reason for the return? Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted May 29, 2009 Share Posted May 29, 2009 hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money. Biax Sure send it back then please note RMA 1247641 on the box. Support Quote Link to comment Share on other sites More sharing options...
biax Posted May 29, 2009 Author Share Posted May 29, 2009 hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money. Biax Sure send it back then please note RMA 1247641 on the box. Support cheers , il send it today, thanks again Quote Link to comment Share on other sites More sharing options...
biax Posted June 12, 2009 Author Share Posted June 12, 2009 hiya, sent this on the 2/6/09, havent received a refund. if refunding to my bank account is any problem then emailing me a credit note voucher may be easier. i wish to order some more things in a few days. many thanks for looking into it Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted June 12, 2009 Share Posted June 12, 2009 biax Im afraid i cant do anything myself on your refund, or track it as it was a bank transfer. I have emailed accounts and will let you know when i know. Sorry James Quote Link to comment Share on other sites More sharing options...
biax Posted June 12, 2009 Author Share Posted June 12, 2009 cheers , let me know as soon as ,i need to order some other stuff which i hoped to order next week. thanks Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted June 12, 2009 Share Posted June 12, 2009 Will do. James Quote Link to comment Share on other sites More sharing options...
biax Posted June 19, 2009 Author Share Posted June 19, 2009 hiya again, havent heard anything as of yet and really need to order monday, a credit note will be fine if a bank transfer has not been initiated. thanks again for looking at this Quote Link to comment Share on other sites More sharing options...
biax Posted June 29, 2009 Author Share Posted June 29, 2009 any news? its been several weeks now since the items were sent back.if i withheld payment or contact with people in my business id be out of business. i appreciate that there are support prosessing problems with your system. is there a telephone number i can ring to talk to someone about this. many thanks for help Quote Link to comment Share on other sites More sharing options...
accounts3 Posted June 30, 2009 Share Posted June 30, 2009 Hi As your payment was by bank transfer we are unable to complete a refund by that method as we have no bank details, so we have posted a cheque to cover the amount outstanding for the returned goods. Any queries get back to us. Quote Link to comment Share on other sites More sharing options...
biax Posted July 3, 2009 Author Share Posted July 3, 2009 cheers, got it many thanks again Quote Link to comment Share on other sites More sharing options...
Secware Posted July 15, 2009 Share Posted July 15, 2009 Hi No thank you and once again sorry about the delay Regards Elaine Quote Link to comment Share on other sites More sharing options...
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