General Discussion

Hi just wanted to say good online prices spoiled by inflated shipping charges. I know they are just what your courier charges, but there are other options out there, so maybe time for a look? I am in IV10, but at

Hi all, How do you all experience Security Warehouse customer service? 13/11/2013 I placed my first order (£905 GBP) and it shipped fast, no problem so far. 21/11/2013 I created a ticket about a faulty product. Still the problem has not been resolved and Security Warehouse are not responding. 02/12/2013 I placed another order and they shipped fast without problem. So when it comes to selling stuff this goes really quick, but when customers have issues it takes really long. Anyone else experience problems with Security Warehouse way of resolving troubles? Kind regards rodak

Cancelled an order with yourselves on 2nd December and asked for a refund. Support ticket #192764 created on 3rd December, but no reply. Support ticket updated order as cancelled on 5th December. Still no reply, and no refund. Five working days passsed; no reply, no money. I have not received any goods. I would like an explanation as to how long I am expected to wait before you return my money, and why no one has informed me of this in the interim.

ok im new to this forum...has anyone used this product before, its a good price but whats the feedback?? also im not finding the dummy back box's and covers to match...is it just me or are they not available? ANY HELP/INFO WOULD BE GOOD.

have never used this item before, i purchased two as the cost is very very good, easy to use and no messsing around to install at all, on the face of it i was happy .....untill i programmed the first one up... and it dosent work, changed it forthe second one.. still no good took them to another location without a broudband connection ( in case this was causing a fault) still no good, spoke to the manufacturer and they cant help as he says i have done everything correctly??? surely two units cant both be faulty.. im dissapointed in the product for a first trial its not looking good. has anyone else had any experience with these dialers? i really dont want to order a differ…

I used the Honeywell Activ8 PIR in an installation in a house where they have a cat. I have set the tolerance to 15kg and pulse to medium (jumper link between 2 and 3) There have been a few false alarms in different rooms and none of the sensors face a window or stairs, there are chairs and sofas though. I have changed the sensors to the highest tolerance yesterday - 25kg and fitted the jumper link between 3 and 4. Which I wouldn't think is necessary for a cat. Is there anything i may have missed that caused that problem? I don't know yet whether the change I made is good yet as i've only done it yesterday. Is it maybe because it's a relatively cheap pet se…

After many months of the forum being unaccesable by our community, we are pleased to advise that IT have identified the problems and the forum is back. We will be pleased to see the community active again. Seems the spammers are back first, hopefully the security community will be back as well soon. I see the spammers like to post in this topic, but the whole forum is regularly checked and spamming is mainly maintained by good software. Nice to see the security questions and answers have now recommenced

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We wish to order:- One RFX08 expander. Six 723rEUR-00 key-fobs. Weight is showing as 32Kg with a carriage charge of

Seen this discussed on a security news site wondered what the members on here thought? https://www.ifsecglobal.com/global/thermal-imaging-coronavirus-crisis/

Hello all...does anyone know where I may be able to get hold of some Gardtec 350 plus control panels and RKPs please? I'm aware they have stopped making these products, but was wondering if there are any surplus left. Best rgds Bob

We have a Eurosec g2 lcd keypad and all is working great , it’s in the hall and I would like to know if it would be possible to link / daisy chain another keypad directly behind it in the garage and it would all still work . Would be great to have one in there as we cycle to work and have to unlock the house go in to the hall turn off the alarm before opening the garage door .

We apologise that today for approximately 3 hours part of our web site crashed, and we were unable to accept payments, this was due to heavy demand and our IT team have now rectified the situation, and we are back and taking orders.We are very sorry for the inconvenience caused but are glad that so many of you are on our web site

Is it possible to obtain a replacement control panel tamper spring for my Risco Eurosec CP8L unit??? I accidentally lost it when I removed the panel cover to do some maintenance!!! Unfortunately I have not been able to relocate it because it is somewhere in the loft insulation of my house :-( Any advice on how to obtain or replace would be appreciated....thanks

I am looking for some of these lenses and you have them on your site but there seems to be no way of finding out if you actually have any. Please let me know if they are in stock and if so do you have 10 off and what price. Regards, Peter.

I received my order and having got home just checked the contents last night. Securitywarehouse have provided me with some incorrect items. I specifically asked for Impaq Shock Sensors (3 x Model: IMPAQ+Cont ) and (5 x Model: IMPAQ+). However, they have supplied me with 8 x Model: IMPAQ+ only. Obviously now i am going to have to send these back at my own cost and have more delay in putting the alarm system in. Judging by posts here they don't like to offer refunds / replacements as quickly as they take your order money??

Today we have found that with the difficulties (planned work over running) that BT have experienced with their internet, that a number of customers have had difficulty with our Payment gateway. We apologise for this, but it was totally out of our control. We understand that this over running work, has now been completed, so we believe the payment gateway is now back to normal. We apologise for the disruption Accounts Team

Will someone please reply! I placed my order (14683) a few days ago and paid using a verified paypal account day later order was stalled, rang got msg telling me to e-mail got reply saying use ticket system, raised 2 tickets no reply. Can i either have my stuff asap or my money back.

Hi, Just checked my order which I place this morning and paid by Card. It says being proccesed. I need it for delivery on Thursday please as I got a job for Friday. Thanks

Hi I have an order with you(14983, and a ticket) which is stuck as stalled. After reading the email you sent me and realizing that I should have set this up before I went about fixing the problem. I have now verified my account and have read stuff online in other forums etc. about how to get my home address in Sweden confirmed. Their suggestion was to link a credit card to the account. but... I already have a credit card linked to my account and have done for a while now (Over a year). So I logged onto paypal to check what advice they give and I was amazed to see... (taken from their help pages).. ............................................ How do I confirm an addre…

Hi all. Looking to install a Pyronix Enforcer system in a holiday home in rural France. As it's oversee's some form of remote monitoring would be preferred. My current limitations are as follows: No Phoneline No broadband - although this will change in the next 6 months. Therefore I was looking at the Enforcer Kit with the GSM module. However, I have noticed that there is also the home control version which can be controlled via app. Wanting to future proof the system as much as possible given that I will get broadband at some point I was wondering if I get a standard GSM enforcer kit now, will I be able to upgrade to the home control version via modul…

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Hi I am looking to install a burglar alarm but I am having difficulty finding what I need. I Have a cat but I guess the pet friendly pirs are a bit unreliable so perimeter on ground floor. So heres what I need 3 x door contacts 2 x PIRs Siren control panel. I want to control it with an app on my smartphone. I have most of the wires in place so want a hard wired or hybrid alarm. I would consider a camera but am wary of it being hacked. Any advise on a suitable system? lee cee dee

hi, recieved my Order today while applying power to the panel and connected the battery smoke started to come out the panel.. so i switched it off and contacted an alarm installer and told me the panel is faulty! while doing this the fuse for the battery burnt out! the battery is fine and just need the panel and keypad changed! thanks! the order number is #19740

Hi there, I am putting an Accenta gen4 alarm in a large shed and could use a little advice on it please? Is there any particular dual-tech PIR which would well in a shed and lessen false alarms? Keeping the alarm wires away from power cables will be difficult. Will I get away with running them near each other if the cable is screened? I don't see a 2.1Ah battery on the site, is there another that would be suitable for the Accenta box? Any other advice on putting an alarm in a shed would be very wecome. Thank you, Colin.