Guy Posted December 10, 2013 Share Posted December 10, 2013 Cancelled an order with yourselves on 2nd December and asked for a refund. Support ticket #192764 created on 3rd December, but no reply. Support ticket updated order as cancelled on 5th December. Still no reply, and no refund. Five working days passsed; no reply, no money. I have not received any goods. I would like an explanation as to how long I am expected to wait before you return my money, and why no one has informed me of this in the interim. Quote Link to comment Share on other sites More sharing options...
accounts3 Posted December 11, 2013 Share Posted December 11, 2013 Usually we do refunds en bloc, not on a daily basis. I am sorry for the delay, however I have checked your order and see that we submitted a refund request to your card issuer today at 6.50. Your order is showing fully refunded. Again our apologies. . Quote Link to comment Share on other sites More sharing options...
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