have never used this item before, i purchased two as the cost is very very good, easy to use and no messsing around to install at all, on the face of it i was happy .....untill i programmed the first one up... and it dosent work, changed it forthe second one.. still no good took them to another location without a broudband connection ( in case this was causing a fault) still no good, spoke to the manufacturer and they cant help as he says i have done everything correctly??? surely two units cant both be faulty.. im dissapointed in the product for a first trial its not looking good. has anyone else had any experience with these dialers? i really dont want to order a different manufacture's auto dialer as then i have to add the cost to the customer/ or take the hit myself. any info good or bad would be nice to hear.