Secware_Tech6

Danny You are using entry exit and not inhibited entry? Do you have a PIR in the hallway (ie after the door) that would trigger on the way to the keypad? If so how is that circuit programmed. James

I cant understand that then. Out of interest what is on zone 1, and how are the other circuits programmed.

I am creating this sticky due to some of the responses made on the support forum. When using paypal for payment method we can only accept paypal accounts that are verified and confirmed (UK orders) This is the same as checking the address on a credit card, but these 2 systems (ie verfied and confirmed) are the only way that paypal allow us to check. We cannot stop the system automatically processing unverfied paypal accounts, and if using paypal for a first order, and having an unverfied paypal account, your order will be stalled. You can then either verify your account with paypal, they will inform us once this is complete, or we can cancel and refund the order. In various places throughout the order process this will be displayed, but we do have some customers who continue the order with an unverified account. Unverified accounts are the accounts used for fraudulent orders as the cardholder cannot be verified, this is why we stall any order so we can confirm the account holder was actually the person creating the order. For example if anyone had someones credit card details they could process and order using it. This would obviously be an unverfied account as the card holder would not be aware of the transaction. As we are a security company we take fraud very seriously and will not process such an order until the card holder is contacted. While some companies do not use these checks, we do for our own and our customers protection. If you are unsure if your paypal account is unverfied then please check with paypal before ordering, or use an alternative payment method. We are sorry for any inconvience this causes, but we will always protect our customers accounts as much as possible from fraud. James Support http://monitored-alarms.nsi-gold-approved.co.uk

Danny. That is correct, ie pogramming it as entry/exit. WHen it activates what zone does it report as activating, and what zone is the soor wired into?

GPH That is an optima compact. Id say its a G3 model. The SL compact was a rebadge, but that is definetly an optima. Again that size enclosure will only accept a 2.1-2.3 A/h even though the pcb and transformer are caperble of more. James

Basically the same system, optima has onboard keypad, accenta does not. Gen 4 optima / accenta are very similar. If you can find out the bell brand and model, i may know it. James

As above we only stock the UK varients. Its not a programming option to chnage the language it needs the panel reflashing to the correct firmware. A UK varient will work in any country but will obviously use UK text and speech. As a side note I personnly couldnt support a non english unit as i wouldnt understand the logs etc James

Danny Can you tell me what panel this is on etc. or let me know your order number and i can look it up.

The current bell should be fine, however some older bells (ie solonoid based) will damage newer system. However id assume as you had an optima before that it is a modern type sounder and as such should be fine. No the unit does not come with a battery, and only a 2.1-2.3 A/h will phsically fit inside the control panel. It wires the same as the old optima, its a double pole based system so will wire identically. Support

I cant comment on the pricing, but you are correct we do have a price promise and if you can find it cheaper anywhere else we will beat it. A lot of the manufacturers have had price increases though and i wouldnt be suprised if scantronic has also. I beleive its to do with the weak

I would suggest you have shorted out the 12v supply. this will either have blown the 12v fuse or the psu. First of all check all fuses with a multimeter. do not just replace the fuse you need to check the wiring etc and remove the fault. if the fuises pass check, then meter the 12v supply. if this has 0v then im afraid the psu has failed.

we can help with programming etc, however it is assumed that you have basic installation and fault finding skills. its impossible for us to offer support on the basics, due to the lack of understanding. also pro gear is not designed to survive incorrect termination. We cannot cover damage like this under warranty. the outputs on the panel as 12v you will need either a 12v contactor or an intermediate relay. Support

it totally depends on the load and length. I would normally use .75mm or 1.0mm flex. Support

Each device should have its own spur for isolation etc. Support

I wouldnt advise trying to install pro gear as a DIY'er, as support is impossible. The master blasters will be fine and will run from the panel (ie the 12v relays) however you will need something to switch your floodlights. THis could be a contacter or a gjd switcher. Support

dan the line voltage is not really relevant when working out pa load. as a rough guide the higher the line voltage the lower the volt drop. each speaker etc will add load to the line. as an easy calc if your amp has more power than your total load then your fine. just be cautious not to over drive. Support

Scott Any panel that has a keyswitch input can be configured this way. ie the texecom premier. Support

On that sounder when you open the tamper switch it removes the hold of power. This can be used to test the battery in the sounder etc. It is normal. The oddy bells from texecom have an overide feature to prrevent this used with a texecom panel. Support

Thanks for the follow up John James

IMO = In My Opinion eg http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=84

Will do. James

Yes standard sensors will be triggered by cats, foxes etc. However risco make a unit called the watchout that is designed to ignore cats etc. However deer is a different matter. The target size and density is similar to a person. If you have deer then a PIR is not a viable solution IMO. You should be looking at active beams. Support

biax Im afraid i cant do anything myself on your refund, or track it as it was a bank transfer. I have emailed accounts and will let you know when i know. Sorry James

The part you require is a Part No. 485127 It is not included as standard with any of the 9448's Its not a stock item im afraid for us.

might be possible on an old one, but the new one are a re a bit advanced to be modified much and continue to work. You might be bale to use a modern one and remove the pyro, this would fool the unit into thinking the pir was not functioning and work with its only remaining technology. However I have never done this. James