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Secware_Tech6

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Everything posted by Secware_Tech6

  1. no there isnt any instructions in the contact as they are a std format. Your risco manual will show this however
  2. While it is possible. the checkout complete email is a general email sent on all orders. ie regardless of payment method. If we added that info to the checkout complete email then customers paying by credit card etc would get info on bank transfer procedure. I feel this would cause more confusion. I think this would need a little more thought. We do have this infomation in the ticket system. James
  3. http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=1973 http://www.securitywarehouse.co.uk/catalog/index.php?main_page=advanced_search_result&search_in_description=1&keyword=soundbomb Usually you would use a speaker on the panel speaker outputs http://www.securitywarehouse.co.uk/catalog/index.php?main_page=advanced_search_result&search_in_description=1&keyword=16ohm As a general recommendation for bigger dogs http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=980 http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=1337 Most control panels offer this The only panel offering a large lcd diaply is the texecom premier keypad. YOu will also need a premier control panel with this keypad http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=367 Budget General Purpose speech dialler http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=679 ANy surface contact that will suit the door Roller shutter contact is preffered but you can use a std door contact http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=177 http://www.securitywarehouse.co.uk/catalog/index.php?main_page=advanced_search_result&keyword=secware+fused+spur&search_in_description=1&categories_id=46&inc_subcat=1&manufacturers_id=&pfrom=&pto=&dfrom=&dto=&x=25&y=1 Needs to be sized to suit the system eg http://www.securitywarehouse.co.uk/catalog/index.php?main_page=advanced_search_result&keyword=A%2Fh+battery&categories_id=46&inc_subcat=1&manufacturers_id=&pfrom=&pto=&dfrom=&dto=&x=18&y=5 Panic Button I dont undertand what you mean sorry http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=558
  4. I need to return an item, how do I do this? Returning items to security warehouse is simple. All you need is an RMA number from technical support. Login to our ticket system and request an RMA. Please include the reason for the return on the RMA ticket. How long will it take for my return to be processed? We aim to process returns with 4 working days. Your support ticket and order will be updated throughout this process. However if items are returned without an RMA number then this takes us considerable time to rectify. Why does my first order have to be delivered to my Credit/Debit card / PayPal billing/confirmed address? By delivering your first order to your billing/confirmed address it enables us to complete the final stages of our security checks and also helps us offer you the service of delivering any subsequent orders to the address of your choice (within the UK). My order is due for delivery today what time will it be delivered? Your order will be delivered between the hours of 9am and 5.30pm, unless a delivery time was selected at the time of checkout. You can track the status of your order or delivery at any time by logging into your account. What happens to my order if I am not in when the courier attempts to deliver it? If you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with. Why can't I log into my account? If you are having problems logging into your account first check that the email address and password you are using. You may also find it useful to refer to the information included in the "Welcome to SecurityWarehouse" email you received when you registered with Security Warehouse. If you have forgotten your password you can reset it by following the forgotton password link. This will email you a new password. Why can I not amend my order after I it has been marked 'Payment Processed' or 'Pending' (paypal only) We are unable to make any amendments to the order (other than cancellations) due to our internal security policy. In addition to our policy Pay Pal and your credit card company provide us only with enough money to fulfill your initial order therefore no further payment can be taken for additional items or shipping costs.
  5. No a battery is not included with the 9448. From time to time there are offers where we do, but there isnt one on that panel at the moment.
  6. Pete If its a eurosec and not a eurosec CPX then yes that keypad is compatible. Also your detector is compatible. Tech
  7. If the system is set then yes. If it isnt then the externals should not sound.
  8. veritas 8 or honeywell accenta are good bottom end panels. I would say though that the manuals provided with texecom kit are better for the beginner
  9. You have a 485 line problem, either hardware or cable. I would disconnect both keypads at the panel and then wire one of them directly to the panel on a short lead. Try both keypads independantly.
  10. Yes that looks fine. You will need some expanders as it looks like you have 22 detection devices but only 8 circuits onboard your panel. Texecom Expanders http://www.securitywarehouse.co.uk/catalog/index.php?main_page=advanced_search_result&search_in_description=1&keyword=premier+zone+expander
  11. No that feature is only on texecom panels
  12. Sorry thats the only one that we currently supply. Its works in the same way, ie it chimes when a compatible sensor is triggered.
  13. There are various units that do this. Is it something like this? http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&manufacturers_id=84&products_id=954
  14. Sorry , i read that as a blp. You are right it is a dualtec so yes it is as a general statement suitable. Multicore cable is used for additional circuits etc. As a general rule you would use 6 core. On an EOL panel this would allow a spare pair at each device. Bellbox wise Yes you do pretty much get what you pay for as with most things. Customers tend to choose bellboxes based on apperance, sound output and current draw. Also installers like to identify their systems with same bell etc, that is why you have multiple covers for the same sounders.
  15. Andy ill try to answer your questions below 1, Its not normally a good idea to use a PIR in a garage due to the environment. Id advise a dualtec based detector. 2, Keypads are not interchangable normally. they will only work on the panel they are designed for. In this case the texecom premier 3, Any panel that supports prox can do this, ie texecom premier, honeywell galaxy. Even the humble accenta can. 4, Depends on the risk. Insurance co's tend to prefer external doors as well as space protection. It is general good practice. 5, Yes, IMHO Texecom premier is a fine panel. Panel choice is a difficult one. Its what your trained on / used to generally. For example while the prem is a fine panel i dont have one at home. I have a galaxy dimension. Recommending kit for a site I havnt seen or know little about is difficult. Might be better to upload a site plan? so we can get a feel for the risk etc
  16. you cant wire the fire alarm panel directly to any 12v sounder as its 24v. It will damage the sounder. YOu could however use a 24v relay on the fire panel to give you a clean contact to switch the sounder from the intruder power supply. But id just wire into a zone on the panel programmed as fire.
  17. If your using an eol panel then Yes std door contacts do not include eol resistors.
  18. Ravis I have just checked and i think you have your prices wrong. Ours is lower for a 4e and a cover, and with our flat rate shipping of 3.99 our delivery is significantly less also. James
  19. Accounts will lower the price on monday thanks for that Ravis. re the bell yes the surround will either be blue or clear depending on the colour ordered, but the 4E is the economy version. It has a lower sound output and only a single internal sounder over the normal higher specced 4
  20. I would advise you have a look at the connections as just putting wires in one connection or the other could blow your panel or the bell.
  21. The strobe- on the gen4 is the switched output for the strobe. Your strobe itself will need the switched neg to trigger it. Depending on your bell (some bells use a switched pos strobe) do you have a picture of the bell connections or know what it is?
  22. Honeywell do not supply engineer manuals with their bigger panels. We can send an electronic version if required for panels that have bee ordered. Support
  23. The only way to be 100% is to measure the current as installed. You can make make a rough calculation from the manufactures supplied specs so generic pir (is215) = 16mA Prox keypad (Texecom premier) = 90mA Smoke detector (Menvier M12) = 1mA Door contacts wont use any current Panel (texecom premier) = 70mA SAB (AG6) = 35mA Totals Pirs 6x16 = 96mA Keypads 2 x90 = 180mA smoke = 2x1 = 2mA Panel = 70mA SAB = 35mA total = 383mA WOrking it out the BS4737 way (8 hours standby + 30mins alarm) = 383 x 8 = 3064mA I would add a 10% margin to allow for battery aging 3064 + 306mA = 3370mA There isnt a battery that size so id use a 7A/h battery (7000mA/h) that would give approx 15 hours standby time. Obviously these are calculated values and you need to confirm them with a meter.
  24. Which code are you trying to reset and do you know any existing codes?
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