General Discussion

Good Day! I have purchased the wintex software and I got the download link to get it. However whenever I tried the download the file I get is corrupted. I used Windows XP, Linux, Internet Explorer, Firefox, Google Chrome - tried unzipping, repairing the archive and all. Kindly fix this issue as it seems that the archive you have on your server is broken. I would need to use the software today, and I have also problems getting a response from the tech support ticketing system. Thank you! Lorand Marton

Welcome to the New Security Warehouse Support Forum. The forum is frequented by our support and sales staff who will endeavor to answer your questions on our products and products from elsewhere. We like to keep the forum a friendly place so any obscene or rude posts will be deleted. Please Post your questions below in the relevant categories. Please remember this is a publically viewable forum and info will not be given on defaulting or defeating systems. Please keep the questions polite and detailed for the benefit of the community. The relevant parts of the forum can be used for the support question from design questions, through installation problems …

Hi, sorry to bug you, but my installation cannot proceed until I get a response to my query, could somebody take a look at my ticket #556436 regarding order number 18090. Thanks in advance

I have an alarm system and all i can verify is that the keypad is eurosec , I have had it a while and the buttons have gone funny . I have just ordered a risco gardtec eurosec keypad and also a honeywell intellisense pir IS215TCE. is it compatible with my older wired system ? I phoned security warehouse but the man just kept talking about what numbers i should press . thanks for any help.

Re: Quote required for the above property Please below what we require for our building, I look forward to hearing from you with a quote as soon as possible; Supple and Install a "BPT" four button audio door entry system with four headsets to control visitor access. Two handsets to be installed on the ground floor, and two on the second floor. The entrance panel is to be a aluminium surface with four call buttons. The door to be secured would be an electric release in a brass surface mount housing to work with a Yale latch. We have an electrician who can lay a 4-pair cable from the position of each handset to the entrance panel. I look forward to …

Hi support team Just wanted to inform you via the forum as well as via the support ticket system, that order 17403 should be able to process now since the paypal account is now verified. /Andreas

Hello, My order number is 17349. The order is stalled and the status is as follows - Anti fraud measure, billing details submitted do not appear to tally with those held by your card issuer. I entered the details on my credit card into your system when I placed my order. I am located in Ireland and so I do not have a postcode. I entered the County in which I live in the postcode field when registering on the website because you have to fill in that field to be able to register on the site. I was wondering if this is the problem? Any help would be greatly appreciated. Regards, Joe

can you un stall my order 16730 please?? please delver to my home address. if this is nit possable please give me my money back. thanks Dave

Hi there i wondering could amyone let me know whats happening with my order as its says stalled and its been 3 days and i cant get hold of anyone by phone and theres NO HELP option that i can see on the web page. My order number is 16692 and could you let me know what is going on because i would like to know when i'll recieve the delivery. james

hello Ive placed an order 16758 its says that its been stalled. My paypal account is verified and the address is confirmed could you please look into this. Thankyou Zanub

any body got any advice on a alarm system that will allow me to put 5 wireless attack pendants on for school teachers

Order No.16223, Ticket No.168744 After Initially discussing the status of my stalled order though the ticket system you seem to have decided to ignore me for whatever reason so you left me no choice but to pursue the matter with PayPal by way of a dispute claim for failure to deliver goods. I have tried repeatedly to resolve the stalled order status with you, I have checked yet again with PayPal and find my address, bank details & credit cards all verified, if you provide them with the correct address details from my account info with yourselves I'm sure you'll get the same answer and this farse would be finished. If you are unwilling to recheck with PayPal or de…

Hi! Can i use a MKP-150 that i buy from you, with a PowerMax+ bought in Sweden with Swedish language? Regards Kim

We require a door entry system, 2 doors, 9 flats, so we will require a surface mount system that will let people in and out with 9 call buttons, 1 Keypad, 1 speakers / mic, 9 Phones, no video what is the best system,

is it possible for you to do a video review on a Honeywell AG6 bellbox please? I need one for my school project but i need to see how good it is! I need something really cheap!!!

I received my order and having got home just checked the contents last night. Securitywarehouse have provided me with some incorrect items. I specifically asked for Impaq Shock Sensors (3 x Model: IMPAQ+Cont ) and (5 x Model: IMPAQ+). However, they have supplied me with 8 x Model: IMPAQ+ only. Obviously now i am going to have to send these back at my own cost and have more delay in putting the alarm system in. Judging by posts here they don't like to offer refunds / replacements as quickly as they take your order money??

Hi I have an order with you(14983, and a ticket) which is stuck as stalled. After reading the email you sent me and realizing that I should have set this up before I went about fixing the problem. I have now verified my account and have read stuff online in other forums etc. about how to get my home address in Sweden confirmed. Their suggestion was to link a credit card to the account. but... I already have a credit card linked to my account and have done for a while now (Over a year). So I logged onto paypal to check what advice they give and I was amazed to see... (taken from their help pages).. ............................................ How do I confirm an addre…

Will someone please reply! I placed my order (14683) a few days ago and paid using a verified paypal account day later order was stalled, rang got msg telling me to e-mail got reply saying use ticket system, raised 2 tickets no reply. Can i either have my stuff asap or my money back.

Hello all...does anyone know where I may be able to get hold of some Gardtec 350 plus control panels and RKPs please? I'm aware they have stopped making these products, but was wondering if there are any surplus left. Best rgds Bob

Hi You state that the standard delivery charge does not apply to N.Ireland, Do you ave a pricing structure or is based per parcel post Seamus

Up until 3 days ago the price for the Galaxy 2-44 Control Panel alone was

hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

I'm looking for visonic MKP-151 i cant find this in your webshop. Do you have this product? /Mathias

I did send an email a few days ago but no reply. Can you supply a Galaxy Ethernet Module E080-2 and at what price? Thanks Bruce

-------------------------------------------------------------------------------- Hi eveyone , i have a question for all you experts i can't find an answer to. What motion detector can i use as a switch to operate a device iv'e made in a shop window that detects passers by on the other side of the glass . Iv'e made it with a PIR and all was working well in the workshop and didn't realise that PIR's don't work through glass. Any idea what other sensors i could use? possibly microwave where can i purchase as ive only seen dual PIR and microwave combined Help please.