accounts3

yes

Sorry that you got a different reply for Texecom than we did, bt as I sai Txeo poduts are rarely returned wth Fault, so three out of four was very suspect, ad wrongly we presumed that you were not an installer, if you raise a ticket for our returns dept, they will quickly raise an RMaand get these products swopped. Then presumably te replacemets will work

Shipping charges are levied as we are charged by our carriers and as the Isle of Man is an Island charges are so much higher

This is often because the order is over a certain value and we then require it to be 3D secure, and if your card is not part of teh 3D secure scheme it will be rejected

Texecom advise that it is unlikely to be a faulty product, they suggest you bench test them, put 12 v power it each detector to see if it powers up, then put 12v to the alarm tampers, to see if they open and close, if this is OK, then it is not the detector Hope this helps

We do not believe that the Ganz system can do this. Sorry, you could look at the IP range or a milestone platform with analytics range. Sorry that's about all teh help with can give with this one

Warrenty is 12 months

The ESP range might be worth a look at, as you say, but see if our cctv-kit85 could do the job, 4 cameras and at the moment is on offer at 299.00 + vat

The ESP kit comes with 15 metres of dual function cable, (more can be purchased if required) so the cameras get their supply from the DVR, no crimping tool required

Regretfully we have no knowledge of the Visix ELR 4, the everfocus is a good DVR, you could also look at the ECO 4 which is selling very well at the moment. These goods have come down in price over the years, as the market gets ever more competitive

Are you sre the bnc connections are all correctly connected?/

We have checked our stock, and the ones we have looked at have a bag with grommets in, which are used to prevent moisture getting in, the other bags contain an allen keys, screws and rawl plugs. Hope this helps

This is just a snesor, you would arm/disarm from the cotrol panel, it is not the same as a lighting PIR

Visonic are going to investigate this, as they say your keypad must be working for you to be able to change the code.

We get very few if any of the 3D quads returned, so I would be very surprised if it was poor quality control. You say you have had the system working with the Petwise for 11 months, are you now adding the 3D Quads?? Are they wired into separate zones. We feel as I said before that it is not a quality problem, so will investigate further and come back to you, we feel it is likely to be something that is being done incorrecyly on install. Anne

Hi I have not heard of this happening before, so we have contacted Visionic and will reply when we have spoken to their technical dept. Bear with us Anne

Well, fancy us not noticing that before, I have changed the five pack to be able to order in 1 x pack of 5

I understand that the hard wired zones are for external bells, and you can choose which bell you like the look of and fit that, with a dummy to suit. I am not aware that Visonic supply brown contacts, but will check it out and get back to you if they do. All our prices are shown on the web site, so when you have choosen what you need, your basket will display the costs. Other installers may be able to put their opinions on this question, and you may then get a number of opinions for you to choose from

If you are not an alarm installer I would suggest you look at the Honeywell and MDT products

We are not currently stocking a product of this description, sorry

I would suggest most hard wired detectors, without built in resistors would be compatable

I would suggest being uPvc that a surface contact would be preferable

I have checked with Fike and they used to have an electronic key but do no more, they tell me the call point key works in exactly teh same way Regards Anne

It is really a matter of opinion, what you like the look of, you could look at the Quest or IS215 unless the position you are thinking of fitting the detector needs a Dual Tech, or other harsh/pet enviroment detector

instructions only come with each purchase, you could try on line as manufacturers will often put unsecured instructions on line