General Discussion

Hi,Placed an order on the 29/08/2020 payment has been processed how long for delivery please.

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hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

Hi I want to purchase an alarm system TODAY from you and have a list of items I would like to confirm that they are all compatible etc. The items are as follows:- Texecom VERITAS R8 / Bosch Blue Line ISM-BLP1-P Pet Friendly Blueline PIR Detector X3 / Pyronix Deltabell E External Sounder c.w cover / Pyronix Twin Alert Internal Sounder. Also can I Also use:- ESP Fireline Combined Smoke and Heat Detectors and Base x2 (one for 1 st floor and one for ground floor near kitchen!) I already have the cable and spur but have I missed out anything? Thank you for your assistance

Hi there i wondering could amyone let me know whats happening with my order as its says stalled and its been 3 days and i cant get hold of anyone by phone and theres NO HELP option that i can see on the web page. My order number is 16692 and could you let me know what is going on because i would like to know when i'll recieve the delivery. james

Hi There, I own a fire alarm company and have no interest in security products but i would like the backlit Odyssey X3 bell box on our office. We have an old Optima XL6 control panel which i hope to connect these too (if loadings allow) How is best to order this with our company name on the insert? I only want 2 boxes and then will probably not need any more in the future? Ian

Dear forum members I have a Jablotron alarm system with magnetic door contact Jablotron JA-81M that has an input for NO and NC contact. Can I integrate the Optex PIR detector in my alarm system. The Optex has an alarm output, 28V 0,1A max. What I want is; if an intruder is detected by the Optex, my alarm is triggered. If this is possible I would like to buy 2 Optex detectors. Data sheets attached. Thanks in advance, Tom ja-81m_en_mhq53700.pdf

Hi, Just checked my order which I place this morning and paid by Card. It says being proccesed. I need it for delivery on Thursday please as I got a job for Friday. Thanks

Hi support team Just wanted to inform you via the forum as well as via the support ticket system, that order 17403 should be able to process now since the paypal account is now verified. /Andreas

dear all, Since I have had no replies and cannot reach you by phone either, I cancel my order # 12731. Can you please fully remove me as a client from your website? I do not seem to be able to remove my order or my client information. Thank you Geert van Poppel

I ordered on of these on the 29th. order ref 27362 There was no option to select a style. I want a PADP2/WH - White. Can you confirm this is what I will receive please. I raised a ticket but was told this is a technical question which support can't anser.

Hello, My order number is 17349. The order is stalled and the status is as follows - Anti fraud measure, billing details submitted do not appear to tally with those held by your card issuer. I entered the details on my credit card into your system when I placed my order. I am located in Ireland and so I do not have a postcode. I entered the County in which I live in the postcode field when registering on the website because you have to fill in that field to be able to register on the site. I was wondering if this is the problem? Any help would be greatly appreciated. Regards, Joe

Cancelled an order with yourselves on 2nd December and asked for a refund. Support ticket #192764 created on 3rd December, but no reply. Support ticket updated order as cancelled on 5th December. Still no reply, and no refund. Five working days passsed; no reply, no money. I have not received any goods. I would like an explanation as to how long I am expected to wait before you return my money, and why no one has informed me of this in the interim.

hi, recieved my Order today while applying power to the panel and connected the battery smoke started to come out the panel.. so i switched it off and contacted an alarm installer and told me the panel is faulty! while doing this the fuse for the battery burnt out! the battery is fine and just need the panel and keypad changed! thanks! the order number is #19740

Order was placed 16-Aug-2021 and moved into "pick in progress" on 17-Aug-2021. The order appears to be stuck there for a week now and no update from Security Warehouse.

I am looking to install an outdoor alarm system (pre-alarm with video surveillance), with integrated cameras for a video surveillance system to follow the images. Would you recommend the watchout (I believe it is now available in 869MHz and with an integrated camera providing 6 images in case of detection)? What kind of Alarm system would you recommend to work in an hybid (wireless, cable) format, including video image transmission? How can I use this alarm system to work as a "pre-alarm" (silent alarm) video transmission system for outdoor detection and as an alarm system indoor? Thanks a lot for your advise.

Is it possible to getting VAT refunds from securitywarehouse ? Shipping Offshore to Norway and pay Vat at 20% is wrong ? Pay Vat in 2 countrys is wrong only in 1 country ? First pay Vat at 20% and later pay Vat in Norway at 25% in total pay 45% Vat !

Hi I have an order with you(14983, and a ticket) which is stuck as stalled. After reading the email you sent me and realizing that I should have set this up before I went about fixing the problem. I have now verified my account and have read stuff online in other forums etc. about how to get my home address in Sweden confirmed. Their suggestion was to link a credit card to the account. but... I already have a credit card linked to my account and have done for a while now (Over a year). So I logged onto paypal to check what advice they give and I was amazed to see... (taken from their help pages).. ............................................ How do I confirm an addre…

any body got any advice on a alarm system that will allow me to put 5 wireless attack pendants on for school teachers

My phone is connected to a digital net. Someone knows if there is problem to connect Powermax+ to a digital net (voltage)?

Sometimes my PIR:s (NEXT K9-85 MCW) don

Would it be possible to add this product to your website? I require 2. Thanks Jez

Hi all. Looking to install a Pyronix Enforcer system in a holiday home in rural France. As it's oversee's some form of remote monitoring would be preferred. My current limitations are as follows: No Phoneline No broadband - although this will change in the next 6 months. Therefore I was looking at the Enforcer Kit with the GSM module. However, I have noticed that there is also the home control version which can be controlled via app. Wanting to future proof the system as much as possible given that I will get broadband at some point I was wondering if I get a standard GSM enforcer kit now, will I be able to upgrade to the home control version via modul…

I have inherited an alarm system in my house. One of the detectors is now regularly giving false alarms, and I have searched to see if spiders are the cause but have not found any. So I assume that I need to replace the detector which is a Pyronix Enforcer super 15m range PIR. I understand that these are no longer produced, so can you please recommend a suitable replacement that will be a simple swap over. It has 4 wires going to it, I believe that 1 pair is for tamper detection, and one for the alarm signal. Many Thanks Jon

Re: Quote required for the above property Please below what we require for our building, I look forward to hearing from you with a quote as soon as possible; Supple and Install a "BPT" four button audio door entry system with four headsets to control visitor access. Two handsets to be installed on the ground floor, and two on the second floor. The entrance panel is to be a aluminium surface with four call buttons. The door to be secured would be an electric release in a brass surface mount housing to work with a Yale latch. We have an electrician who can lay a 4-pair cable from the position of each handset to the entrance panel. I look forward to …