General Discussion

I need to return an item, how do I do this? Returning items to security warehouse is simple. All you need is an RMA number from technical support. Login to our ticket system and request an RMA. Please include the reason for the return on the RMA ticket. How long will it take for my return to be processed? We aim to process returns with 4 working days. Your support ticket and order will be updated throughout this process. However if items are returned without an RMA number then this takes us considerable time to rectify. Why does my first order have to be delivered to my Credit/Debit card / PayPal billing/confirmed address? By delivering your first order t…

I am creating this sticky due to some of the responses made on the support forum. When using paypal for payment method we can only accept paypal accounts that are verified and confirmed (UK orders) This is the same as checking the address on a credit card, but these 2 systems (ie verfied and confirmed) are the only way that paypal allow us to check. We cannot stop the system automatically processing unverfied paypal accounts, and if using paypal for a first order, and having an unverfied paypal account, your order will be stalled. You can then either verify your account with paypal, they will inform us once this is complete, or we can cancel and refund the order. In vario…

Sometimes my PIR:s (NEXT K9-85 MCW) don

hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

Dear Sir or Madam, I have sent two emails via your website but there were problems with this last time I used it as your spam filter had a problem with my email address. I've also sent a fax (last week) but no response..!! I purchased 1 Risco Gardtec G-Tag keypad last year on order 7119 and I ordered 2 more recently on order 11893 (see below). The first one was a 6 wire keypad and the next two are 4 wire. According to the installation details you can

Hello I sent about 3 or 4 times on sales department one message that told them that I can't proceed to 2nd step of checkout because there is one message that the is not available zone rates for the selected country. What can I do? Just answer me to know what to do. Thank's

Hi guys, I am new here. I wanted to ask you guys, about upgrading firmware for my Galaxy Dimension 520. Currently it has got 6.7. I would like to upgrade it to 6.93 (or latest). The product that's on offer here, Honeywell Galaxy Dimension SPI Key GD520, with the firmware; is it all that i need for this? Is the upgrade process relatively straight forward, using the engineering menu?

Hi! I have bought a PowerMax Complete, but I cant get the GSM-module to work. It wont call or sent an SMS when the alarm is activated. In menu 4.5 "Difine comm" diffined tha area code, "1st private tel" and "1st sms tel" I dont have the menu 4.6 "Define GSM" - can anyone tell what to do? I have tried powering down, taking out the GSM module, powering up, powering down again inserting the GSM module again and powering up. But it still wont work. I have tried with 2 different sim-cards fro 2 different companys, but it still wont sent anything If I push the button "OK" 2 times it says "RSSI GOOD" or "RSSI STRONG"

Hello, I have just installed an Accenta G4 mini. when I do a walk test all door contacts come up 1 and all PIRS show 0 until they are ch3cked and when they are they show 1 as expected. when the alarm is set it shows setting Fault at front door . The G4 mini was a replacement for my G4 metal and both wiring diagrams are the same . can anyone advise what the problem maybe thanks

Hi I want to purchase an alarm system TODAY from you and have a list of items I would like to confirm that they are all compatible etc. The items are as follows:- Texecom VERITAS R8 / Bosch Blue Line ISM-BLP1-P Pet Friendly Blueline PIR Detector X3 / Pyronix Deltabell E External Sounder c.w cover / Pyronix Twin Alert Internal Sounder. Also can I Also use:- ESP Fireline Combined Smoke and Heat Detectors and Base x2 (one for 1 st floor and one for ground floor near kitchen!) I already have the cable and spur but have I missed out anything? Thank you for your assistance

Hi all, How do you all experience Security Warehouse customer service? 13/11/2013 I placed my first order (£905 GBP) and it shipped fast, no problem so far. 21/11/2013 I created a ticket about a faulty product. Still the problem has not been resolved and Security Warehouse are not responding. 02/12/2013 I placed another order and they shipped fast without problem. So when it comes to selling stuff this goes really quick, but when customers have issues it takes really long. Anyone else experience problems with Security Warehouse way of resolving troubles? Kind regards rodak

I am looking at self monitoring with me sucre, I have the right sensors which were used with my domonial panel. Can I reuse them? Programming let sucre seems to be easier via www. Just want to make sure the used sensors are not locked to the old panel. Thanks for any help

I am struggling to contact the customer service and it has been more than a week I have been updating my ticket dily without any answer from the customer support. I bought a product and I suspect there might be an issue with the product, customer service have asked me to contact the manufacturer for the same. I believe securitywarehouse should be responsible to sort the faulty product with the manufacturer and not me. I have even told that I didnt like the product I want to return it back within 14 days of the purchase but they are not responding now even after me requesting the answer on the daily basis. Have some one faced the similar issue I am really fru…

Don't know what model I have but perhaps the photos allows someone to assist ? Suspect personally the handset microphone is the issue as we cannot hear from the house at the outside front door panel. Any suggestions as to what unit I have and what I should try to solve this , short of paying someone to say it is broken and sell me another unit, of course.

Will someone please reply! I placed my order (14683) a few days ago and paid using a verified paypal account day later order was stalled, rang got msg telling me to e-mail got reply saying use ticket system, raised 2 tickets no reply. Can i either have my stuff asap or my money back.

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hi, recieved my Order today while applying power to the panel and connected the battery smoke started to come out the panel.. so i switched it off and contacted an alarm installer and told me the panel is faulty! while doing this the fuse for the battery burnt out! the battery is fine and just need the panel and keypad changed! thanks! the order number is #19740

Hi there i wondering could amyone let me know whats happening with my order as its says stalled and its been 3 days and i cant get hold of anyone by phone and theres NO HELP option that i can see on the web page. My order number is 16692 and could you let me know what is going on because i would like to know when i'll recieve the delivery. james

Dear Sirs, With reference to your advice on your web site regarding free e-mail accounts I am posting a request for a RMA number here. I recently purchased some GJD Opal RFX wireless PIRs from you. Order Number is 12292. One of the PIRs has its plastic antenna broken off the main housing. I would like to return it for an exchange unit. Could you please provide a Returns number. Regards Philip Moore

Hello! I'm in the process of selecting an intruder alarm to install at my house. After reading various posts in your forum, I have decided to choose the Galaxy G2-44 system. Since I'm abroad, and I'll be doing the installation myself, I would like to know if I go ahead with the purchase from your site, will you supply the installation manuals as well? Looking forward to hear from you at your earliest convenience. Regards, voulco

Hi, I can check this myself anyway but just to save some time, does the galaxy 2-20 microtech panel come with an earthbond already connected to the enclosure or will I need to provide my own? cheers Matt

Second time I've had to return an item that is faulty I know this is not you fault, but you make the whole return process absolute agony..five days bouncing messages back to the pathetic helpdesk ticket system and I've been told to return it for a replacement at my cost WHY COULD YOU NOT SAY THIS ON DAY ONE!!!! ...I think I'll have to start going back to the wholesalers little bit more expensive but at least when kit goes wrong you get a replacement straight away with know stress busting hours sent tapping on a laptop...

Good Day! I have purchased the wintex software and I got the download link to get it. However whenever I tried the download the file I get is corrupted. I used Windows XP, Linux, Internet Explorer, Firefox, Google Chrome - tried unzipping, repairing the archive and all. Kindly fix this issue as it seems that the archive you have on your server is broken. I would need to use the software today, and I have also problems getting a response from the tech support ticketing system. Thank you! Lorand Marton

is it possible for you to do a video review on a Honeywell AG6 bellbox please? I need one for my school project but i need to see how good it is! I need something really cheap!!!

I place an order on Monday morning for an alarm I require urgently. They took my money immediately "Payment Processed" but it hasn't yet progressed past that. I need to know roughly when it's going to be delivered so I can plan the installation. I've tried phoning them, but it's just an automated system, I've tried opening a ticket but nobody has responsed to it... How on earth do you speak to someone!?