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We have a scantronic 9448 alarm system and have recently had a new front door fitted. The original door was solid wood and had a door sensor fitted into the top of the door. Our new door is upvc and we require a flush fitting sensor which can be connected to the existing wiring. Please advise on which item we should select.

We have purchased 4 x Texecom 3D PETWISE and 4 x Texecom 3D Quad PIRs (order number 22362) and we are in the process of installing the PIRs. All the PETWISE PIRs are working fine but only 1 out of 4 3D Quad PIRs are working. The 3 3D Quads don't have the LED lighting up when 12V DC power was applied. The LED jumper is ON but none of the 3 works. 3 failures out of 4 is pretty poor quality control. One of the three failed 3D PIRs bodies has been installed on the wall. Please advise if there is anything else that we need to check before returning them for warranty replacement.

Thanks for your reply. Would the scantronic 520r sensor work with our current scantronic 500r plus alarm system (at

We have been asked to fit a audio only door entry system to a school where the gate is at the other end of the building from reception where the handset will be, approximately 100m away (no line of sight). They have a network phone system which is being upgraded from analogue to digital shortly. Is there a system that could connect to their phone system? Or can you advise on the range of the wireless systems?

I am a designer who has redecorated a flat in London. During work the frame around the white BPT nova intercom has been mislaid. Please can you quote me to replace the white surround frame as soon as possible?

Hi - I have a Scantronic 500r+ wireless alarm system - and need to add a new movement detector sensor to the system for our kithen. Ive looked on your website and there seem to be a number of different movement detectors that go with Scantronic wireless systems - so wondered if you could advise which one would be best to add to out system. Our present detectors are all square-ish - and there are a couple that look similar - but could you pl let me have a model no I should order? Could you either pl email me or leave a message on the above mobile. Thanks.

Audio only intercom, call box is on a gate at other end of school from where handset will be located. Is there a system where the call box and handset can plug into network points?

Hi, how is this alarm armed and disarmed? Does the alarm come with all of the parts to mount it to a wall? How loud is the alarm? We have an external light which sometimes comes on at night if our neighbour walks into his garden, would this light coming on at night time trigger the alarm? i look forward to hearing from you.

I can confirm that the Texecom Premier 24 is panel only

Hi We'll get our Technical Staff to look into this for you.

TECHNICAL - PLEASE NOTE AS THIS MATTER IS NOW BEING DEALT WITH BY OUR RETURNS DEPARTMENT, WHO HAVE ARRANGED TO SWAP THE KEYPAD FOR THE CUSTOMER

I am replacing a rafiki detector and instructions refer to a head removal tool and an electronic module removal key. I can find head removal tool on your site but not the electronic removal key, can you supply it?

Please would you clarify if the "Honeywell Intellisense 800L 8 Zone LED Control Panel Honeywell Intellisense 800L 8 Zone LED Control Panel" at

was hoping you sold the Visonic K9-85 pet immune PIR's but noticed the Scantronic CS430's that look almost identical on your listings (same can be said of Visonic K980 and Scantronic CS440). Can't remember if Cooper are now the same as Visonic but my question is, are they the same? Thanking you in advance,

can you suggest a good quility wired alarm system for 5x pir, 2x remote key pads, or 5 x pir, 1 x remote key pad, and a key fob which could be up graded for a dialler as well .

I have a client who has an existing alarm system with a eurosec keypad, PR5208 rev 1.0. The keys 2 & 5 have given up working, so we need to replace just the keypad. Is the "Risco Gardtec Eurosec LCD Keypad" product that you sell the right one, or do i need the other one you sell that is for CPX and GTag? Also the original company to fit the system are no longer around, would you have a copy of the installer manual with the default master/installer code as i quite expect that taking the old pad off the wall will set off the system and as the buttons dont work i'll need to reset it all.

i have a ESP Digi-View 4 Kit Four Channel Day/Night CCTV system but have lost the instruction manual and the 'menu' button will not work for me to be able to retrieve previous recordings. we had a robbery the other night and my cctv doesn't work properly, the irony is irritating. could you help me please?

Hi I bought a Visonic PowerMax + in April Now the voice module is not working properly It seems to have lost a part of the century, so you can not hear what it says Have tried resetting the device it does not work either Now I do not know what to do hi my English is not the best so I will try as best explanation I can when you activate the alarm says larming away please exit now but you only hear the beginning of a word and nothing more so all the alarm would say is not there

been looking at your honeywell accenta gen4 mini packs which include a control panel and lcd keypad,

Hi, i purchased the simpleset reader with a G4 accent mini system in November 2009. I installed the system in January all worked great with 2 keypads and the simpleset at the front door exit point. This morning my wife set the alarm with the keyfob and returned 30 minutes later went to unset the alarm and it would not work.It just has a power on light and nothing else.All other aspects are fine and have tried a number of trouble shooting tests but its useless. Reading the forums, someone has had the same fault with a new item. Is the item under a 12 month warranty/replacement? We now cannot use the alarm which is a little worrying! Many thanks for your help.

have purchased a Honeywell DT7450UK2 motion sensor for use in a conservatory and having received it am unsure of its compatability and wiring requirements. My security system is 12v however the wiring information states 24vdc for tamper and alarm. Please advise.

Pyronix PCX SMS 8 - 26 zone Grade 2 Communicating Alarm Control

I'm looking for the ProMax / Visonic Complete system, preferably in a kit, but I can't seem to find it at your site. Is this system something you are selling or do I need to look somewhere else? If you do, can you please point me where to find prices and so on. I'm also wondering about the price on the Visonic PowerMax Pro system. You seem to have very competative pricing on the other stuff your selling, so that's why I'm interested.

hi the button on my videx unit has broken and i see there is three diferant ones on line with just one button, whats the differance / would the videx ac 800 be ok. i only have one standered phone inside withe the gate releace on it

i recently purchased a lcd keypad to go with existing house alarm i want to replace a led to a lcd keypad but screen only shows accenta g4 rkp f131-01-111 and cant remove this but alarm works ok thanks dave ..... order number 22202 hi i have been inform that the keypad could be at vault please can you tell me how to solve this problem, the screen shows f130-01-101 from first power up but can use alarm in normal way but no info on screen ,thanks dave