General Discussion

Hi just wondering if anyone can help. I'm replacing a SL compact LED remote keypad, I've heard the SL compact is the same as an optima but with another badge? Would an optima compact LED remote compact surfice? Both are 8 zone keypads.

Hi there, I would like to order 2 packs of the Paxton LF/820-025G door access fobs. Could you please let me know what your current leadtime is. Also, we are part of Solihull Metropolitan Borough Council. Is it possible to fax you an order or email our instructions through and be billed by invoice? I look forward to hearing from you soon, Many thanks

is it possible for you to do a video review on a Honeywell AG6 bellbox please? I need one for my school project but i need to see how good it is! I need something really cheap!!!

I place an order on Monday morning for an alarm I require urgently. They took my money immediately "Payment Processed" but it hasn't yet progressed past that. I need to know roughly when it's going to be delivered so I can plan the installation. I've tried phoning them, but it's just an automated system, I've tried opening a ticket but nobody has responsed to it... How on earth do you speak to someone!?

I’m still awaiting my order that was placed on the 27th June and have no way of contacting security warehouse very disappointed

I am looking to install an outdoor alarm system (pre-alarm with video surveillance), with integrated cameras for a video surveillance system to follow the images. Would you recommend the watchout (I believe it is now available in 869MHz and with an integrated camera providing 6 images in case of detection)? What kind of Alarm system would you recommend to work in an hybid (wireless, cable) format, including video image transmission? How can I use this alarm system to work as a "pre-alarm" (silent alarm) video transmission system for outdoor detection and as an alarm system indoor? Thanks a lot for your advise.

I want to start by saying that I have ordered numerous times from you and I've been happy with your web shop every time. You are one of my favorite web shops. I just have a request if you could consider trying to add another shipping alternative for smaller orders than up to 20 kg a little cheaper. My orders are usually big and I honestly think that 20 GBP for up to 20 KG is a good deal for me, but when i want to order single small and light weight products it becomes very expensive. I would appreciate a lot if you could consider introducing a shipping alternative that is cheaper for lighter shipments, something like up to 1-2 kg for EU orders outside UK. Tha…

Moved into a property a few years back and alarm works fine, however I want to alarm the garage alone so I thought maybe I could use Part Set programme 2 to do this. All went well until I tried to omit zones or even make them used or unused it worked quite well the first time but when I set it again all the zones have reverted to previous setting. I just want the garage zone active in programme 2. How can I make this permanent? I have tried in Engineers mode as well. Help would be appreciated. Cheers Clive

Hello. And Bye.

Hi,Placed an order on the 29/08/2020 payment has been processed how long for delivery please.

Hi has anyone ordered the Honeywell flex 20 pnl small box + Mk7 and Ethernet ? £154.97 mines arrived today a metal box without the Ethernet I was under the impression it was the small plastic box with the Ethernet module mom also unable to contact anyone

We require a door entry system, 2 doors, 9 flats, so we will require a surface mount system that will let people in and out with 9 call buttons, 1 Keypad, 1 speakers / mic, 9 Phones, no video what is the best system,

I am having trouble raising a new order through your website - it shows the the vendor has rejected the transaction. Can you help please?

Placed an order #24054 Nov 2 which was stalled due to unverified PayPal account. Had my account verified Nov 5 and informed Security Warehouse in Support ticket #429835 and you said you will just check before shipment. Now this order is still in stalled status after 2 weeks and after 2 ticket reminders! The order is paid and I need the stuff! I expect an explanation to this severe delay and information about when you will ship! /akec

Hi! Can i use a MKP-150 that i buy from you, with a PowerMax+ bought in Sweden with Swedish language? Regards Kim

Order No.16223, Ticket No.168744 After Initially discussing the status of my stalled order though the ticket system you seem to have decided to ignore me for whatever reason so you left me no choice but to pursue the matter with PayPal by way of a dispute claim for failure to deliver goods. I have tried repeatedly to resolve the stalled order status with you, I have checked yet again with PayPal and find my address, bank details & credit cards all verified, if you provide them with the correct address details from my account info with yourselves I'm sure you'll get the same answer and this farse would be finished. If you are unwilling to recheck with PayPal or de…

any body got any advice on a alarm system that will allow me to put 5 wireless attack pendants on for school teachers

hello Ive placed an order 16758 its says that its been stalled. My paypal account is verified and the address is confirmed could you please look into this. Thankyou Zanub

Hi there i wondering could amyone let me know whats happening with my order as its says stalled and its been 3 days and i cant get hold of anyone by phone and theres NO HELP option that i can see on the web page. My order number is 16692 and could you let me know what is going on because i would like to know when i'll recieve the delivery. james

My phone is connected to a digital net. Someone knows if there is problem to connect Powermax+ to a digital net (voltage)?

I have inherited an alarm system in my house. One of the detectors is now regularly giving false alarms, and I have searched to see if spiders are the cause but have not found any. So I assume that I need to replace the detector which is a Pyronix Enforcer super 15m range PIR. I understand that these are no longer produced, so can you please recommend a suitable replacement that will be a simple swap over. It has 4 wires going to it, I believe that 1 pair is for tamper detection, and one for the alarm signal. Many Thanks Jon

Re order #21023 As agreed by email, you were to refund my Paypal money. I note this has not been done yet. Please refund today without delay. thanks Chris

can you un stall my order 16730 please?? please delver to my home address. if this is nit possable please give me my money back. thanks Dave

Hello I sent about 3 or 4 times on sales department one message that told them that I can't proceed to 2nd step of checkout because there is one message that the is not available zone rates for the selected country. What can I do? Just answer me to know what to do. Thank's

I can