General Discussion

I need to return an item, how do I do this? Returning items to security warehouse is simple. All you need is an RMA number from technical support. Login to our ticket system and request an RMA. Please include the reason for the return on the RMA ticket. How long will it take for my return to be processed? We aim to process returns with 4 working days. Your support ticket and order will be updated throughout this process. However if items are returned without an RMA number then this takes us considerable time to rectify. Why does my first order have to be delivered to my Credit/Debit card / PayPal billing/confirmed address? By delivering your first order t…

I am creating this sticky due to some of the responses made on the support forum. When using paypal for payment method we can only accept paypal accounts that are verified and confirmed (UK orders) This is the same as checking the address on a credit card, but these 2 systems (ie verfied and confirmed) are the only way that paypal allow us to check. We cannot stop the system automatically processing unverfied paypal accounts, and if using paypal for a first order, and having an unverfied paypal account, your order will be stalled. You can then either verify your account with paypal, they will inform us once this is complete, or we can cancel and refund the order. In vario…

Hi,Placed an order on the 29/08/2020 payment has been processed how long for delivery please.

Sometimes my PIR:s (NEXT K9-85 MCW) don

Hi guys, I am new here. I wanted to ask you guys, about upgrading firmware for my Galaxy Dimension 520. Currently it has got 6.7. I would like to upgrade it to 6.93 (or latest). The product that's on offer here, Honeywell Galaxy Dimension SPI Key GD520, with the firmware; is it all that i need for this? Is the upgrade process relatively straight forward, using the engineering menu?

where is the download site for the Zoneminder for windows and how do I get it?

Hi I am looking to install a burglar alarm but I am having difficulty finding what I need. I Have a cat but I guess the pet friendly pirs are a bit unreliable so perimeter on ground floor. So heres what I need 3 x door contacts 2 x PIRs Siren control panel. I want to control it with an app on my smartphone. I have most of the wires in place so want a hard wired or hybrid alarm. I would consider a camera but am wary of it being hacked. Any advise on a suitable system? lee cee dee

hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

Dear Sir or Madam, I have sent two emails via your website but there were problems with this last time I used it as your spam filter had a problem with my email address. I've also sent a fax (last week) but no response..!! I purchased 1 Risco Gardtec G-Tag keypad last year on order 7119 and I ordered 2 more recently on order 11893 (see below). The first one was a 6 wire keypad and the next two are 4 wire. According to the installation details you can

have never used this item before, i purchased two as the cost is very very good, easy to use and no messsing around to install at all, on the face of it i was happy .....untill i programmed the first one up... and it dosent work, changed it forthe second one.. still no good took them to another location without a broudband connection ( in case this was causing a fault) still no good, spoke to the manufacturer and they cant help as he says i have done everything correctly??? surely two units cant both be faulty.. im dissapointed in the product for a first trial its not looking good. has anyone else had any experience with these dialers? i really dont want to order a differ…

Hi! I have bought a PowerMax Complete, but I cant get the GSM-module to work. It wont call or sent an SMS when the alarm is activated. In menu 4.5 "Difine comm" diffined tha area code, "1st private tel" and "1st sms tel" I dont have the menu 4.6 "Define GSM" - can anyone tell what to do? I have tried powering down, taking out the GSM module, powering up, powering down again inserting the GSM module again and powering up. But it still wont work. I have tried with 2 different sim-cards fro 2 different companys, but it still wont sent anything If I push the button "OK" 2 times it says "RSSI GOOD" or "RSSI STRONG"

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Welcome to the New Security Warehouse Support Forum. The forum is frequented by our support and sales staff who will endeavor to answer your questions on our products and products from elsewhere. We like to keep the forum a friendly place so any obscene or rude posts will be deleted. Please Post your questions below in the relevant categories. Please remember this is a publically viewable forum and info will not be given on defaulting or defeating systems. Please keep the questions polite and detailed for the benefit of the community. The relevant parts of the forum can be used for the support question from design questions, through installation problems …

Hi I want to purchase an alarm system TODAY from you and have a list of items I would like to confirm that they are all compatible etc. The items are as follows:- Texecom VERITAS R8 / Bosch Blue Line ISM-BLP1-P Pet Friendly Blueline PIR Detector X3 / Pyronix Deltabell E External Sounder c.w cover / Pyronix Twin Alert Internal Sounder. Also can I Also use:- ESP Fireline Combined Smoke and Heat Detectors and Base x2 (one for 1 st floor and one for ground floor near kitchen!) I already have the cable and spur but have I missed out anything? Thank you for your assistance

Hello I sent about 3 or 4 times on sales department one message that told them that I can't proceed to 2nd step of checkout because there is one message that the is not available zone rates for the selected country. What can I do? Just answer me to know what to do. Thank's

I am struggling to contact the customer service and it has been more than a week I have been updating my ticket dily without any answer from the customer support. I bought a product and I suspect there might be an issue with the product, customer service have asked me to contact the manufacturer for the same. I believe securitywarehouse should be responsible to sort the faulty product with the manufacturer and not me. I have even told that I didnt like the product I want to return it back within 14 days of the purchase but they are not responding now even after me requesting the answer on the daily basis. Have some one faced the similar issue I am really fru…

Second time I've had to return an item that is faulty I know this is not you fault, but you make the whole return process absolute agony..five days bouncing messages back to the pathetic helpdesk ticket system and I've been told to return it for a replacement at my cost WHY COULD YOU NOT SAY THIS ON DAY ONE!!!! ...I think I'll have to start going back to the wholesalers little bit more expensive but at least when kit goes wrong you get a replacement straight away with know stress busting hours sent tapping on a laptop...

Don't know what model I have but perhaps the photos allows someone to assist ? Suspect personally the handset microphone is the issue as we cannot hear from the house at the outside front door panel. Any suggestions as to what unit I have and what I should try to solve this , short of paying someone to say it is broken and sell me another unit, of course.

hi, recieved my Order today while applying power to the panel and connected the battery smoke started to come out the panel.. so i switched it off and contacted an alarm installer and told me the panel is faulty! while doing this the fuse for the battery burnt out! the battery is fine and just need the panel and keypad changed! thanks! the order number is #19740

Hello! I'm in the process of selecting an intruder alarm to install at my house. After reading various posts in your forum, I have decided to choose the Galaxy G2-44 system. Since I'm abroad, and I'll be doing the installation myself, I would like to know if I go ahead with the purchase from your site, will you supply the installation manuals as well? Looking forward to hear from you at your earliest convenience. Regards, voulco

I ordered on of these on the 29th. order ref 27362 There was no option to select a style. I want a PADP2/WH - White. Can you confirm this is what I will receive please. I raised a ticket but was told this is a technical question which support can't anser.

Good Day! I have purchased the wintex software and I got the download link to get it. However whenever I tried the download the file I get is corrupted. I used Windows XP, Linux, Internet Explorer, Firefox, Google Chrome - tried unzipping, repairing the archive and all. Kindly fix this issue as it seems that the archive you have on your server is broken. I would need to use the software today, and I have also problems getting a response from the tech support ticketing system. Thank you! Lorand Marton

I put an order on Friday February 20th 2015, paying with credit card via a form managed by PayPal. On Monday 23Th the order was stalled because of an internal (to the company) anti-fraud policy. This policy states that the do not ship goods when the transaction has been made via a non verified paypal account. Note that I did not use any PayPal account to fulfill the payment, but just the paypal credit card payment system. I was advised to open a support ticket, which I did. The first answer to the ticket was that I could cancel the order and then re-do it paying with credit card (!) or via bank transfer. (And the amount I already payed via credit card?) Note that PayPa…

is it possible for you to do a video review on a Honeywell AG6 bellbox please? I need one for my school project but i need to see how good it is! I need something really cheap!!!

Will someone please reply! I placed my order (14683) a few days ago and paid using a verified paypal account day later order was stalled, rang got msg telling me to e-mail got reply saying use ticket system, raised 2 tickets no reply. Can i either have my stuff asap or my money back.