Secware

I have bought 2 grade 3 roller shutter contacts from yourself. I am going to be installing them shortly and have removed them from their packaging to check them out. The wires from the contact are colour coded but as it is a galaxy panel I am connecting too I need 1k resistance. On the contact instructions it relates thus to the colour green, but the wires on the contact don't have this colour. What can I do to resolve this ? Use 1k resistors ?

I've a customer with a veritas R8 plus alarm system, which is not working. The keypad / control has the set & tamper lights lit, but none of the indicator lights. They've had a couple of people look at it, & although one company changed the battery which corrected the problem for about 6 weeks. It is now the same the control panel battery is showing 12.7v on the meter . The keypad does not appear to be functioning correctly as when some buttons are pressed they operate 2 buttons at once. I'm thionking of changing the panel, but also wondered if it could be a problem with the battery in the outside alarm box. I wondered if you have come across this problem before, if so can you give any advise?

Please can you advise what speech diallers are compatible with the honeywell galaxy 2 alarms. I'm looking for one that will alert for intruder and a separate alert for fire. Thank you

I purchased from you the Secware Texecom kit. I want to connect shock detector and open detector to a double opening UPVC patio door. I also want to connect a window detector to a UPVC window. Can you please recommend the appropriate products from your store. Basic to mid range equipment will be fine.

The Speech and text dialler will work in France however you will require the international version CGC-0002: http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=3831

User manual would be supplied with the Panel. Redemeption Coupons are generated for refunds etc..

Dear Rodak, As you are aware your ticket is currently with Visonic technical to confirm the issue with your panel if indeed faulty or incorrectly installed. We are awaiting confirmation from Visonic before we are able to offer a replacment, and we will update this ticket accordingly, as soon as we can. As an installer you will be aware that you can contact Visonic technical directly if you feel you will get a quicker response that way.

i would like to know if Texecom PSD001 SPEECH + TEXT DIALLER is compliant with the French netwrok?

Please check the volume control which is on the main PCB board on the panel , it's a potentiometer on the main PCB board please turn it anti clock wise to increase the volume . Please check if you are using a siren instead of speaker on the speaker terminals , if it's a siren it will not give chime tones .

I have G4 panel with LED remote keypad.I want to make door chime facility louder, do I need to connect another sounder to rkp or back to main panel? RKP is near door which terminals do I use on rkp and/or G4 panel, I already have extra sounder near main panel, close to back door also set to chime, wired to speaker terminals in main panel but this responds to alarm condition and mirrors rkp sounder when alarm activated but when front or back door is opened then I'm only getting usual beep-bo from rkp.Am I using the right connections in main panel?

Having checked with Texecom their technical have responded the below: "That product would be fine for the situation. It simply needs a 12v supply and each time it is active will give an open/closed circuit on the alarm terminals."

Hi - I would like to purchase two of the item below but I need to ensure that they are compatible with my DMX lighting system which is made by Pharos Controls. It has a remote input output processor which can handle either a high or low signal (NC/NO). Texecom Prestige External TD Outdoor Motion Sensor Black AFQ-0001

Hi yes .. thanks for your reply.. but i need to know which pins need to be linked together for the second keypad . Can you draw a diagram or explain thanks

i purchased a Scantronic 9427 Keypad andI need to know what what jumpers on the keypad to change to address it as as second keypad.. The first keypad has the links positioned so as no pins are connected together, so i assume that the second one needs two pins linking together to address it as a second keypad .. i have a Scantronic 9448+ panel...

I need to buy a new inertia vibration sensor, as I have a voltage free alarm system, I have been looking on your website and not sure if I need the GS611 - W or the GS610. Please can you advise.

i have a garage , the garage is not connected to the mainbuilding. can i use a visonic remote to operate the garagedoor ? the door is operated by remote today and it has a switch inside the garage , one push opens, another push close the garagedoor. if this is possible, wich remote do i have to use and what do i connect the garageswitch to

I'm trying to install the Ion-40 wired keypad with my existing i-on 40 main panel. At the first mains switch on (with back-up battery and wired keypad connected) the manual says you should get option A and B on the keypad display. I get this on my display but the entire left side of the keypad buttons -including the A, B, C & D buttons (but excluding the big square button) do not do anything - ie when I press them, nothing happens. Pressing the others makes a beep and the keypad back lighting comes on for a few seconds. The only other useful thing I can add is that the 'heart-beat' LED on the main panel is flashing and when I override the main alarm panel tamper switch before powering up, the light around the big square button on the keypad glows steady green rather then rapid flashing red it does when the tamper switch is activated. This suggests to me that the main panel and keypad are communicating happily... and, of course, working. What am I doing wrong?

Poland has now been added. Orders can now be shipped. Thank you.

This Part is the receiver and relay: http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=2127

This is not a complaint just a question, we bought 2 different types of camera's from you, which we thought would pick up number plates on cars, unfortunately neither camera does this, is this because the camera's are not powerful enough, or do you need to move them very close to the object that you are trying to identify at the moment they positioned just below the gutters all around the house, with the drive being only a matter of about 12 feet away from this particular camera. The other thing is, the 2 bullet camera's do not give as clear a picture as the cheaper dome camera's overall the camera's are good but just don't pick up the details as we had hoped! Any thoughts or suggestions on this would be very appreciated. Cameras purchased: http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=3238 http://www.securitywarehouse.co.uk/catalog/index.php?main_page=product_info&products_id=1950

I am looking at your product MCR-308 + RL8 on-line and just wanted to confirm the the item includes the relay module (RL8). I want to use the item to add wireless zones to an existing Scantronic 9651 system, could you confirm that this is suitable?

I have purchased a Scantronic ion-40 control panel and a Pyronix Deltabell E, but I'm having a problem getting the bell to trigger. I have attempted to follow the wiring diagrams supplied with the panel and the bell, but they don't match up 100% and unfortunately I cannot seem to get the bell to trigger at all Deltabell Connections: T T ENG HOLD STB BELL +12V -12V ION-40 Panel Connections: AUX 0V AUX 12V OUTPUT 1: NO OUTPUT 1: C OUTPUT 1: NC OUTPUT 2: NO OUTPUT 2: C OUTPUT 2: NC TR

This unit will work in Sweden.

Hello Before i order Galaxy Flex GSM Module, i want to know if it works in sweden?

The Powermaster range (10 or 30) is compatible with the KP-160 and SR-730 you mention "Powermaster pro". Is it the PowerMax Pro panel you have? As these peripherals are not compatible with the PowerMax.