General Discussion

I need to return an item, how do I do this? Returning items to security warehouse is simple. All you need is an RMA number from technical support. Login to our ticket system and request an RMA. Please include the reason for the return on the RMA ticket. How long will it take for my return to be processed? We aim to process returns with 4 working days. Your support ticket and order will be updated throughout this process. However if items are returned without an RMA number then this takes us considerable time to rectify. Why does my first order have to be delivered to my Credit/Debit card / PayPal billing/confirmed address? By delivering your first order t…

I am creating this sticky due to some of the responses made on the support forum. When using paypal for payment method we can only accept paypal accounts that are verified and confirmed (UK orders) This is the same as checking the address on a credit card, but these 2 systems (ie verfied and confirmed) are the only way that paypal allow us to check. We cannot stop the system automatically processing unverfied paypal accounts, and if using paypal for a first order, and having an unverfied paypal account, your order will be stalled. You can then either verify your account with paypal, they will inform us once this is complete, or we can cancel and refund the order. In vario…

Welcome to the New Security Warehouse Support Forum. The forum is frequented by our support and sales staff who will endeavor to answer your questions on our products and products from elsewhere. We like to keep the forum a friendly place so any obscene or rude posts will be deleted. Please Post your questions below in the relevant categories. Please remember this is a publically viewable forum and info will not be given on defaulting or defeating systems. Please keep the questions polite and detailed for the benefit of the community. The relevant parts of the forum can be used for the support question from design questions, through installation problems …

Hi! I have bought a PowerMax Complete, but I cant get the GSM-module to work. It wont call or sent an SMS when the alarm is activated. In menu 4.5 "Difine comm" diffined tha area code, "1st private tel" and "1st sms tel" I dont have the menu 4.6 "Define GSM" - can anyone tell what to do? I have tried powering down, taking out the GSM module, powering up, powering down again inserting the GSM module again and powering up. But it still wont work. I have tried with 2 different sim-cards fro 2 different companys, but it still wont sent anything If I push the button "OK" 2 times it says "RSSI GOOD" or "RSSI STRONG"

Hi support team Just wanted to inform you via the forum as well as via the support ticket system, that order 17403 should be able to process now since the paypal account is now verified. /Andreas

I am looking at self monitoring with me sucre, I have the right sensors which were used with my domonial panel. Can I reuse them? Programming let sucre seems to be easier via www. Just want to make sure the used sensors are not locked to the old panel. Thanks for any help

Hi, Am just about to purchase the Pyronix V2 TEL PSTN Speech Dialler but thought I'd better ask here before I go ahead as I'm new to this area of work. My main work area is I.T and I'm working for a local farmer who has recently had a load of stuff stolen. He's asked if I can install something that would notify him of an intrusion to his lock-ups. His lock-ups have roller doors, 5 in total and we were thinking of a directional beam to fire across all the access doors in one line (they all open to one big storage room and there is a clear line of sight). When the beam breaks it would trigger the speech dialler to ring his house / mobile phone and notify him of t…

dear all, Since I have had no replies and cannot reach you by phone either, I cancel my order # 12731. Can you please fully remove me as a client from your website? I do not seem to be able to remove my order or my client information. Thank you Geert van Poppel

What do I do as I have received a faulty opal xl sensor my order no is 24512. I have just tried to install this sensor to an existing circuit of an emerald mk3 and 2 other opal xl sensors i installed about two month ago. I connected this sensor up to the side of the house and in the day it buzz as it should when selected, however at dusk or night it should turn the lights on. This sensor doesnt. It just buzzes day and night. Just to check the wireing I swapped this sensor with one of the existing ones and the fault went with this new sensor, so I know its faulty. Thanks Steve

Hi, Om planning to install a SPC wireless system in a 77m2 house. There are three rooms on floor one incliding two hallways. On second floor there are two bedrooms and a stair. My plan is to have two IR-sensors on floor one and one on floor two. On the two entrance doors I planning to install two door sensors. What kind of sensors and controlbox (4230+521?) do you recommand me to purchase? Im planning to reuse this system later in a new one floor 170m2 house.

I have just bought an Honeywell Galaxy G2-12 Panel & Proximity Keypad off you. I am looking for a Proximity Alarm for outside my house (I have one on my van). Is there such a device in case I have prowlers outside my house?

I did send an email a few days ago but no reply. Can you supply a Galaxy Ethernet Module E080-2 and at what price? Thanks Bruce

Hi, I paid my order with your paypal service, and now you say that my account is not verified and has stalled my order. The problem is that I did not create any account with paypal, I just choose to use 'Express checkout'. Which does not use any paypal account. I just read this sticky: http://www.securitywarehouse.co.uk/forums/topic/359-stalled-orders/ But I could not see nowhere on the payment pages, as stated in the sticky, that you needed to create a verified account with paypal. I have contacted my credit card company, and they say that the order amount has already been deducted from the card, i.e. I have paid the full order amount. I write here a…

Product - Klaxon flash guard XL - FDV 176 Dear sirs, I ordered a decoy alarm and have yet to receive any confirmation or information about my delivery. I am desperate for the product and require it ASAP whilst i still have ladders. I have tried calling, emailing and raising two tickets but no joy and nonone has got back to me yet! Thanks Paul Paul Brown p.brown37@hotmail.co.uk

Up until 3 days ago the price for the Galaxy 2-44 Control Panel alone was

Re: Quote required for the above property Please below what we require for our building, I look forward to hearing from you with a quote as soon as possible; Supple and Install a "BPT" four button audio door entry system with four headsets to control visitor access. Two handsets to be installed on the ground floor, and two on the second floor. The entrance panel is to be a aluminium surface with four call buttons. The door to be secured would be an electric release in a brass surface mount housing to work with a Yale latch. We have an electrician who can lay a 4-pair cable from the position of each handset to the entrance panel. I look forward to …

Hello, I have just installed an Accenta G4 mini. when I do a walk test all door contacts come up 1 and all PIRS show 0 until they are ch3cked and when they are they show 1 as expected. when the alarm is set it shows setting Fault at front door . The G4 mini was a replacement for my G4 metal and both wiring diagrams are the same . can anyone advise what the problem maybe thanks

Can anyone advise how to clear the tamper on the external sounder please (SEF - 800HF

Second time I've had to return an item that is faulty I know this is not you fault, but you make the whole return process absolute agony..five days bouncing messages back to the pathetic helpdesk ticket system and I've been told to return it for a replacement at my cost WHY COULD YOU NOT SAY THIS ON DAY ONE!!!! ...I think I'll have to start going back to the wholesalers little bit more expensive but at least when kit goes wrong you get a replacement straight away with know stress busting hours sent tapping on a laptop...

I have an alarm system and all i can verify is that the keypad is eurosec , I have had it a while and the buttons have gone funny . I have just ordered a risco gardtec eurosec keypad and also a honeywell intellisense pir IS215TCE. is it compatible with my older wired system ? I phoned security warehouse but the man just kept talking about what numbers i should press . thanks for any help.

Dear forum members I have a Jablotron alarm system with magnetic door contact Jablotron JA-81M that has an input for NO and NC contact. Can I integrate the Optex PIR detector in my alarm system. The Optex has an alarm output, 28V 0,1A max. What I want is; if an intruder is detected by the Optex, my alarm is triggered. If this is possible I would like to buy 2 Optex detectors. Data sheets attached. Thanks in advance, Tom ja-81m_en_mhq53700.pdf

Hi, last week we ordered an ACT smart1070, to say I was a little surprised you had one in is an understatement, however received the goods, upon opening them to find the item is a SECOND HAND USED ITEM, did not impress me, even less impressed to find it does not work, As we could not find a phone number for you we have posted here, hopefully someone will respond to us soon.

hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

Hi guys, I am new here. I wanted to ask you guys, about upgrading firmware for my Galaxy Dimension 520. Currently it has got 6.7. I would like to upgrade it to 6.93 (or latest). The product that's on offer here, Honeywell Galaxy Dimension SPI Key GD520, with the firmware; is it all that i need for this? Is the upgrade process relatively straight forward, using the engineering menu?

I am wanting to buy 3 of YUASA SEALED LEAD ACID SLA NP7-12, 12v 7Ah batteries - these are for use in a disabled scooter and as such don't attract VAT. I can't find a way of ordering it without the VAT Walt