Website Issues

Hello, I raised a support ticket last Friday for an item which was damaged in transit from yourselves. I did not receive a confirming email so, not having a ticket number, I have been unable to check the ticket status. I raised another ticket yesterday on the same subject but again, there was no confirming email to advise of the ticket number. Could you please advise on the status of this issue. Is replacement of the damaged Prox Keypad in hand? Thanks Tim

Please can u give me prices on the following products: 1 X HPP/3HNA BPT PRODUCT 1 X HNA/102LR BPT PRODUCT 1 X HBP/GR BPT PRODUCT 1 X F/TRIFOPOST BPT PRODUCT IVE DONE IT LIKE THIS COS I CANT FIND AN EMAIL ADDRESS OR A PHONE NUMBER 4 U!!!!!!!!!! HERE ARE MY DETAILS HIRE@LIGHTTHEWAY.CO.UK 07788558899 Brill!!!!!! can u get your sales staff to quote on my request. Many thanks john Edwards JOHN EDWARDS

Order Information - Order #15431 Tried download a few times but each time the zip comes up as invalid, tried on a couple of PC's same result. Please help Simon Smith Amber Electrics

Hello, My Order #19838 will be delivered tomorrow, but i still can't download the ordered PDF manuals. I can't find the download links in my account, or didn't receive any mail with the links in it. Can anyone help? Best regards, Robert.

Hi I recently placed an order and received the order including the Odyssey 3E bell box that i ordered. I ordered it after reading the website though which stated the 3E had dual piezo sounders and triple tamper. After looking at it and reading the texecom website it turns out the 3E has is a single sounder, double tamper model. Ive raised a ticket which has ticket No.482740 to request the Odyssey 3 sounder and I will pay the difference and return the 3E. I had a previous ticket raised from the 2nd Oct though which still hasnt been answered(it doesnt need to be now as I have received the order) so have little faith in the system at the moment, hence posting on here. Th…

Hi Does anyone have a contact telephone number for the accounts / ordering department (other than the one supplied by the recorded message)?. I emailed the accounts department yesterday to try & sort out the problem but no one has got back to me yet, for some reason the website won't accept my payment!! Regards Joe

Hello I am living in France. Try to pay my bill with PayPal on your site but can't. At the end of the checkout on your site, a paypal window opens and ask for register a new card. As I already have a paypal account, I cannot register the same card a second time and cannot do any other choice, so, blocked. Dou you know what to do??

Hello Following my first email from yesterday about this topic, I have questioned paypal about what to do. They inform me to use your email adress as first input and refer to the bill references and cost . You will then receive an email from paypal to confirm my payment. It seems this is the procedure to use but this is the first time for me. My concern is that there is no bill references when I order from your site (at the end of the checkout, there is no references only a transfer to paypal site), so I cannot refer to any bill of material. Could you please clarify?? Many thanks

Hello Im not understanding the pricing idea/logic behind the follwing products: ADE accenta lcd keypad

Help, I purchased wintex from the website. I got a download link but the zipfile seems to be corrupted. Does someone got the same issue?

hi, every time i return the password is not accepted and when i retrieve new password it still does not work,do you want my money or not ?

Hi The physical part of my order number #11499 placed on 13th March arrived, but I still do not have a link to download Texecom Wintex. My order shows "NOTE: Downloads are not available until payment has been confirmed". I've emailed twice and had no reply. Could you have a look please, or just email me the .zip ?

I order a alarm kit 03/28/2009 (Order # 11811). I chosen to pay by bank transfer because i

does the accenta gen4 with lcd keypad come with a battery or do i have to purchase one separately.

Hi I placed my order, number #12165, on 15th April but I still do not have a link to download the Texecom Wintex software. My order shows "NOTE: Downloads are not available until payment has been confirmed". I've emailed twice and had no reply. Could you have a look please, or just email me the .zip? It's now 17:34 20th April and still no software. Did get a reply (of sorts) to one of my emails, quote "Forwarded to technical" unquote. Nice. It's now 16:49 21st April and still no software. Sent another email this morning, no response to that either. It's now 16:49 22nd April and still no software or response.

openend an account tuesday evening and made an order, all went through ok. Tried to login to check order status next day but your system wont let me. The order arrived today which is good but I would like to be able to login so can make future orders and there is also a problem because there is no RKP with the eurosec panel i ordered. Sent email to sales and accounts and all i've had is one email back telling me to use this forum for support. Help please!

Hi, I've recently pureched a Wintex software however I can't seem to download it. I have noticed it does say "NOTE: Downloads are not available until payment has been confirmed". The Payment status has been confirmed. Can I please get this software link and / or an email with the attachment please. Order Number: 70219Date Ordered: Friday 25 January, 2019 Many Thanks, Benjamin Reid