Hello,

 

I raised a support ticket last Friday for an item which was damaged in transit from yourselves. I did not receive a confirming email so, not having a ticket number, I have been unable to check the ticket status. I raised another ticket yesterday on the same subject but again, there was no confirming email to advise of the ticket number.

 

Could you please advise on the status of this issue. Is replacement of the damaged Prox Keypad in hand?

 

Thanks

 

Tim

Hi Tim,

 

Thank you for bringing this to our attention, and we apologies for the inconvenience this may have caused.

 

It appears that although your tickets have been responded to, the auto response email that would make you aware of this, has failed and IT are looking into the matter now.

 

However if you log into the ticket system using your original ticket number 256111 you will see returns responses are there.

 

Kind Regards

Support

This matter has now been sorted out.

 

Kind regards

 

Security Warehouse