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But I wonder about the price for Visonic Powermax Pro? Do you have Visonic Powermax complete as well and if so what's the price for it? If I order two complete alarm systems with accessories, is it possible to get any kind of discount? Do I need to change anything else except the power connection to get it working in Sweden?

I am looking to purchase some CQR FreeWave products and you have the 240v Interface and Keyfobs, but the 3 channel module. Is this something you can source and what is the price please?

I bought the galaxy g2-20 unit back on 27th April 2009, on order number ***** and had an electrician setup the unit. I need to make a few changes to the configuration now but do not have the engineer code (only have the master code). Is there any default code that I can try or is there a way to hard reset the unit (eg. by unplugging the battery backup and disconnecting from the mains)? The factory set engineer code of ****** doesn't work, can you help on how to reset again? Unfortunately the electrician does not remember the new code. is there any other way to reset the alarm to default?

Additional questions for your considerating please ... 1)GJD HY005 Autodialer, Price

hi i have a veritas R8 alarm and require a replacement battery could you contact me with the spec that i require as i would like to have the battery prior to opening the controll unit. many thanks.

Hi I can confirm that all of the items you have chosen are compatible with each other and the back up battery that we would recommend would be the Yuasa 7ah. You can purchase two types of LED. One with flying leads and the other with a battery. Sadly the Ody 3 dummy does not have a place for you to mount them. If you wish to purchase the Ody 3 and would like the live & dummy to be identical to look at you may consider purchasing two Ody 3E rather than one live and 1 dummy. Hope this information helps you.

I need 2 Fermax keypad modules. Fermax product code 2520. Can you supply and, if so, what would be the cost for 2 units.

The Texecom Premier 88 Control Panel (Part No: DBD-0121) contains the User Guide and Master User Guide booklets but not the Installation Guide. Is this available on your site and can you provide me a link to it?

cannot log on and have requested 3 times now to reset my password with no reply!

I need some sales support on the purchase of a Scantronic I-ON 40 and accessories. I don't seem to be able to find some of the accessories on your web site and I am unsure what is included with a basic I-ON40. My basic requirement is for the I-ON 40, smoke alarm 720r, Autodialler GJD HY005.

i am looking to put a wireless door entry system on to a gate that gives access into our delivery bay. the door bell i was looking at was either the fw/rc22 or rc28 combined with 2 internal sounders fw/uc260. Is there other system you feel may offer better quality or system

I am looking to purchase a hard disc recorder to record images from up to four surveillance cameras (BNC connections) as part of my experimental work looking at behavioural responses of animals. I am a complete novice when it comes to this type of technology so please excuse my ignorance. We currently use a AverDiGi EB1304-MPEG4 to monitor the behaviours but would like a system that would automatically back up the images to an external hard disc drive. It would need to be MPEG4 to allow us to view the footage on our PC's and would be interested in any other features which you feel would benefit our work. Please advise us on which of your product would be most suited for this task. Could you include the price of any recommended products including cost of delivery and also any compatible accessories (i.e. the external hard disc drive) I look forward to hearing your reply.

Hi, I am about to purchase the items in my Checkout Basket and would like confirmation that the chosen items are all compatable with each other. Also I require a dummy LED to go with the dummy backplate and cover, can you advice if you have this item for the Texecom ODYSSEY 3. I also require info on which backup battery is required and fits in the control panel I have chosen. The following items are in my Checkout Basket: 1off- Scantronic 9651EN-43 (9651 c/w 9943rkp) 6off- Bosch Blueline ISM-BLP1 PIR Detectors 1off- CQR SOINT1 internal sounder 1off- Texecom ODYSSEY 3E Live Backplate 1off- Texecom ODYSSEY 3 Dummy Backplate 2off- Texecom ODYSSEY 3 covers 1off- Scantronic PROX-TAG Dummy Box LED.... Backup Battery...

Now that I've replaced the old Optima with the new Optima 2 lanel, I'm now trying to swap the old sensors with the pet friendly Active8 PIR models. However, new sensors have: 1: EDL (single connection) 2&3: Tamper (double connection) 4&5: Relay (double connection) 6: EOL (single coneection) 7: 12v + 8: 12v - Two of my old sensors have: N/C Lt Blue then Yellow Propose: Relay 4&5 + Red Propose: 12v + 7 - Black Propose: 12v - 8 24hrs Lt green then white Propose: Tamper 2&3 My remaining sensor has: Alarm Lt Green then White Propose: Relay 4&5 + Red Propose: 12v + 7 - Black Propose: 12v - 8 Tamper Empty and Empty Please could you confirm that my proposals are correct? Or make corrections where necessary. I am extremely grateful for the support you offer. Many thanks,

I need a new alarm panel with voice gsm support for at least 16 hard wired + wireless. I did not know if I should get a gsm voice dialer or a new panel.

I bought a Texecom IMPAQPlus from you back last year and you gave me help with the wiring for double EOL, unfortunately my builders have pulled the wires out and I can't remember how to wire it, I know I had to put a wired link in, please can you remind me on how it should be wired. Thanks

I've just read the response, thankyou. However, can I check that the white wire is now simply left unattached?

Hi, just been delivered secware optima2 pet kit to replace old optima system. Wired unit fine, now trying to wire siren. Old siren has connections, linked to wire colours in () Strobe + (White (strobe)) Strobe - (lt Green (strobe)) T (Blue (scb)) E (Yellow (scb)) A is linked back to E via metal loop D (Red (bell)) R (blk (bell)) New siren has: ST- R- SW- V+ V- The given instructions are for the Optima XL4 and don't seem to make any sense. I seem to have 6 wires, and only 5 terminals. Can you help?? Looking again and researching on the net forums, I'm now thinking: AG6 Optima ST- to Strobe- (Lt Green) R- to T SCB (Blue) SW- to B Bell- (Black) V+ to D Bell+ (red) V- to A SCB (yellow) I now have the white wire unattached? Previously used as Strobe + connection on old sounder. What do you think?

Maybe unwisely, I have bought a used SD1+ Speech Dialler to replace a twelve year old model that failed to respond to all the helpful advice you gave me back in February. I have carried out a factory restart, as described in the manual, and have created a 'NEWCODE'. However, when I try to program telephone numbers from 'READY' and press'ENT', the LCD still shows 'READY'! Again from 'READY', if I press 'O' 'CLEARBY' is indicated. But pressing 'B', 'CLEARBY' still remains on the LCD! Please can you help me!

thanks for the reply, I have two immediate issues : 1... The panel didn't come with any instructions at all - I now have a set from Honeywell for the CMI800++ 2... The keypad that I got as part of the kit has some instructions with it, but they refer to the programming tool supplied and make no mention of the keypad being able to program the panel. I understand that this is a "professional" product, and I am an experienced contractor, but with any real installation guide I think this would be a challenge for most. An urgent response would be greatly appreciated. Thanks

Having received my domonial kit it had no instructions with the panel. I've spoken to Honeywell and they have emailed a copy but it seems to suggest that I need some programming software to program this panel... There isn't any with my pack. Can someone please tell me what's going on?

i am looking to buy control panel witch can accommodate 8 pir and auto dialer and i would also like to buy autodialer (speech dialer with at lease 5 numbers ) and if possible fob entry system with 4 key fob's

hi there i have an old karizma plus id system that i would like to replace with out replacing the original detectors and id biscuits i have been told that the texecom premier systems will work with the old id biscuits. Please can you tell me if that is correct and what i would need to purchase for it to work?

Is the MCS730 compatiable with the powermax + panel?

Hi Have installed this Powermax plus quick fit , all is working but it comes up with a trouble fault of Tamper open on Zone 30. This Zone is not used and the resistors are crossing the Z29 GND and Z30GND , could you advise how to resolve this? The panel is arming