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Secware

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Posts posted by Secware

  1. Hi Steve,

     

    The 9884 would be a direct replacement for what you already have, and as Ravis as said you can choose any bell box to work with that panel, I do agree that the AG6 is a very popular bell box, so again you could use your existing PIR's and just wire in the new panel and bell box, if you need to ask for any other information, please feel free.

    Regards

    Elaine

  2. Hi

     

    I have done some more digging for you, so the Acousta is no longer made they only do a decoy to match their wireless version bell box, so I dont think you will be able to get one I cant but I have tried for you, hope this helps you

    Regards

    Elaine ;D

  3. Hi Aleem

     

    Having just had your returns parcel back following the swap, I can confirm that the goods we shipped originally and that we have collected at your request are indeed correct.  They are the Impaq plus with the built in contact as ordered.

     

    As we explained via our ticket system the packaging is exactly the same for the Impaq plus and the Impaq plus with built in contact.  The only difference is the sticker on the 'short end' of the box stating that this model has the built in contact.

     

    Kind regards

     

    Security Warehouse Returns Team

  4. Hi

     

    Please could I ask you if you have tried to relearn them back in again, if this does not work, please raise a ticket with your order number so I can forward to our Returns department to get this sorted for you as quick as possible.

    Hope this helps you

    Regards

    Elaine

  5. Hi Peter,

     

    I am afraid you are correct they no longer make or supply spares for that panel, when I spoke to their technical department about your problem it does sound like the PCB has gone faulty, but if you replace the panel either with the new Zircon/EN-4 or a similar 4 zone panel you should be able to use your existing detectors and call points, as they are all conventional,

    the only speech dailer that you could use is the Cooper SD3,  this units voltage is 10.5-28vDC, I hope this has answered your queries ok

    Regards

    Elaine

  6. Good morning young man

     

    The Veritas R8+ comes with the LED remote but will take up to 6 keypads  and you can use the Excel LCD, I will also put forward your idea for a day of free postage so keep a look out

     

    Regards

    Elaine  ;D

  7. Hi Neil,

     

    I have just spoken to ADE technical to see what they say about the noice, they said to turn the pot on the PCB to the middle position, but it is a loud volume anyway, and although it is not high tech if it is still to loud try packing out the sounder, this will help reduce the noice.

    Hope it helps

    Regards

    Elaine :D

  8. Hi Gary,

     

    I have refunded your Paypal account for you as requested, could you please let me know if you do not receive it so I can chase them for you.  I am so sorry about how you feel about our ticket system, but as was my reply to your ticket, on Wednesday,  unfortunately your address was unconfirmed by Paypal, so I was unable to ship the goods to you, this is to cover you and us from fraud, even thou I understand the inconvenience it causes.  I hope this has not put you off as normally things run smoothly and on the tickets you can request a call back to assist in matters, so please feel free to give us another try.

    Regards

    Elaine

  9. Hi

     

    The Impaq & Impaq with built in contact are in exactly the same packaging.  You will need to check the end of the box to find an additional sticker confirming that the model includes the contact.

     

    Please check the contents of your order again, if it is a pick error on the part of Security Warehouse we will of course rectify this for you at our cost, and as soon as possible as not to cause you any inconvenience.

     

    Hope this answers your question for you ok

    Regards

    Elaine

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