[entry, exit sound]

Hi,

 

Please could you tell us which Honeywell panel you have so we can let you know how to do it

 

Thanks

Elaine

[new customer and having problems]

Hi James,

 

Your order was despatched yesterday, so it should be with you sometime today

 

Regards

Elaine

[Brackets with PIR's]

Hi Ravis,

 

I have not heard about Texecom cutting back on their quality control line or anything else for that matter apart from they have stopped putting their brackets in with the PIR's and DT's, so I hope this puts your mind easy as they are going nowhere.  

 

Regards

Elaine

[Whats the difference...?]

Hi Ravis,

 

The Key features of both panels are

 

Both have 8 zones

both have EOL zone configuration

both will take 6 remotes

both will take LED/LCD

both have communicator interface

both have 250 event log

and the only difference is R8 plus comes with a LED and the Excel comes with a LCD keypad

 

Hope this helps you with your query

Regards

Elaine 

[Stalled order]

Hi Zanub,

 

I have just checked the status of your order for you and I'm afraid that Paypal are still showing that your address is unconfirmed, I will ask our Accounts Department to look into this for you, but we can not ship your goods out til Paypal have confirmed, so sorry if this is causing you any inconvenience but it is to protect you and us from fraud.

 

Regards

Elaine

[Brackets with PIR's]

Hi Chris,

 

I have just been on the phone to Texecom and have emailed them a copy of your link ( so thank you for that) so they will send you the five correct brackets in the post tonight.

Hopefully this will now sort out the problem for you.

Once again sorry about the mix up.

Regards

Elaine   

[old pyronix magnum spp passive]

Hi Kevin,

 

I hope this helps you a little more, the MEQ12 or the KX15DQ  is the nearest ones to the old Magnum pir's

 

Regards

Elaine

[MKP-150 and PowerMax+ bought in Sweden!?]

Hi Kim,

 

Thanks for the question, it helped me and may help others, I checked it out with Visonic and this is a popular question, but you cannot mix the differant languages, but please feel free to ask if you have any others questions

 

Regards

Elaine 

[MKP-150 and PowerMax+ bought in Sweden!?]

Hi Kim

 

I am afraid you can not use the MKP-150 with a Powermax+ that was bought in Sweden, the MKP-150 will have English language and can not be changed to any other language

Hope this is of help to you

Regards

Elaine

[Menvier SD2 SPEECH DIALLER]

Hi,

 

I have checked out your query about the volume and Coopers say there is nothing you can do to make it louder, sorry can't be of more help this time

 

Regards

Elaine

[Can you do a video review of...]

Hi Ravis,

 

I will get James to look at this for you, has it is him that is doing all the reviews, at the moment he is going to do Honeywell products first, so hang on in there and he will get to the Scantronic. 

 

Keep up the good work with what you need to see to help you and thanks for your help with the Technical queries

 

Cheers

Elaine 

[A Quick Fix?]

Hi,

 

I have checked this out for you, and as long as it runs on the same voltage, which the 9448 and the Accord do  12Volts, you should be ok, hope it works out ok for you

 

Regards

Elaine 

[replacement 9448+ style panel]

Hi

 

As Ravis has already said the Scantronic 9448 panel is still available with on board remote EUR90 or with seperate remote EUR95, so it would be easier for you to change like for like

 

Regards

Elaine

[batteries for 9448+ style]

Hi,

 

I have just re reread your question, and I have given you the measurements for the control panel and you was after the battery dimentions which are  H  6cm  W  17 1\2cm  D  3 1/4cm,

so sorry for the mix up, hope this helps you.

Regards

Elaine 

[Menvier SD2 SPEECH DIALLER]

Hi

 

Here is a copy of the info you needed, hope this is of help

 

While the SD2 is not tested or approved for use outside of Europe I believe the unit will operate satisfactorily in North America.

 

The unit uses screw terminals for all external connections.

The major differences between the networks would be:

The ring voltage of 90V - this should be sufficient for detection. Also this is only an issue if you intend to use the remote access features. I suspect the majority of users only use the unit in dial out mode.

 

Network impedance - 600 Ohm network may cause DTMF signalling to fall out of regulatory limits but the unit will still operate.

 

Call progress tones - American ring tone cadence at 2 seconds on / 5 seconds off is longer than UK and much of Europe and may result in the unit replaying its message before the call is answered or to hang-up the call without replaying any message.

 

SMS text messaging - this feature is unlikely to operate in North America due to limited message format / protocol options provided in the unit.

[Menvier SD2 SPEECH DIALLER]

Hi

 

You are most welcome

Regards

Elaine 

[Replacing Old System - Advice Needed]

Hi Baz,

 

Please could you raise a ticket for me with your phone number, as I need to talk you through this, and ask you some questions,

 

Thank you

Elaine

[batteries for 9448+ style]

Hi,

 

The 9448 panel takes a 12v 2.3amp battery and the dimensions for the control panel are W 212 x H 212  x  D 68mm, just for your interest the key pad is W  115 x  H  15 x  D 28mm

Hope this helps with your query

 

Regards

Elaine

[Menvier SD2 SPEECH DIALLER]

Hi,

 

Is it possible for you to email me your address, I have had a response from Coopers with how to make the dailler work and I think it would be eaiser for you to have it emailed over incase there is any PDF's, for you to look at, hope this is of help to you

Regards

Elaine

[Menvier SD2 SPEECH DIALLER]

Hi,

 

I have spoken to Coopers about your query and I'm waiting for their Technical department to call me back after they have checked this out for you, sorry for the delay, but I will respond

as soon as I now the correct answer

 

Regards

Elaine

[Texecom 4XP expander problem]

Hi,

 

Please could you let me know how many keypads you have on your system, because the Prem 24 will take up to 4 remotes but if you have three already in use, you can't use the EXP4 as that takes the space of two keypads, for the additional zone expansion.

Hope this helps

Regards

Elaine

[ts690r]

Hi

 

I have got hold of just one panel for you, if you drop me a ticket to let me know if you still want the panel I will sort it out for you

Hope this is of help now and I'm not to late

Regards

Elaine 

[Wintex = Corrupt zip file]

Hi Simon,

 

I have passed ypour order number to our technical guys who will sort this out for you asap

 

Regards

Elaine

[External 12V movement detector]

Hi Steve,

 

There are several of these available for you the Optex range and Takex range offer both wireless and hard wire versions and both will work with security and lighting, Taxex also offer a battery version, so it really all depends on the application for your needs, hope this has helped your query alittle, if you need any futher information like prices and availability, please raise a ticket and we will get back to you.

 

Regards

Elaine

[1 power supply, 2 appliances]

Hi,

 

You should be able to run the two together, using the ethernet cable proved with the unit, hope this answers your query ok, if you do need any further help please raise a ticket and I will pass it straight on to our Technical department to help you more.

 

Regards

Elaine