Intruder Alarms

please could you supply information on internal wiring of contact as I can not explain to my engineers how they work when connecting 2 contact together we have wired them and are working BUT not sure how wired in side contact ?

hello just purchased this extra vx-402 and I am using it as a slave of another 402.the problem it will not detect a intrusion.it clicks it flashes but no sound to the alarm panel.what am I doing wrong?could the 402 be faulty.

Hi! I'm looking for Optex FTN-R or FTN-RAM PIR. Do yan plan to sell this PIR ? Thanks, Jos

can anyone help with fault code F131-01-111 on lcd keypad just installed , all new. have removed all devices and put back links, still same, also done factory re-set. please help. Owen

Hi, the MCM-140 sold in your uk site, is compatible with 868.95mhz french PowerMax+ ? Thanks, Daniel.

On the keyboard of the alarm Veritas excel is there a menu or a program in French?

Which battery will fit the ADE Honeywell Accenta Mini Gen4 with LCD Keypad?

We have an old Scantronic 500r. Reading the specs for an additional PIR (534r) and Vibe sensor (520r) suggests different possible frequencies. I understand the UK is 433 MHz, but the spec for the 534r shows "520REUR-50" as the model number. Given other info on your website I'm worried that the "EUR" and "UK" models are different frequencies. How ca nI check what ours operates at and can we specify that when ordering?

Hi, The Castle care tech Euro One 44 (including LCD keypad) listed on your site at

I have a question regarding one of the configuration settings on the NEXT PG2 The 'Disarm Activity' setting has a number of options including: Not Active, Yes-No Delay, Yes + 5s delay...etc I am confused about the 'delay' setting. What does the 'delay' value relate to, i.e. the delay between what and what? Also, in what type of scenario would the device be configured to be 'Yes + 30s delay' for example.

i would like a system with 8 pir's 3 door sensors 2 key pads (1 on control box, 1 as remote) please can you advise. many thanks

Hi, The Castle care tech Euro One 44 (including LCD keypad) listed on your site at

Hi, I have just bought from you the Honeywell galaxy g2-12 and mk7 keypad, Honeywell 8IR150 pirs and AG6 bell box, plus Knight G2 5 door contacts. Can you please advise how to wire a pir at the pir end and panel end and where to place resistors. The g2-12 to keypad appears straightforward but does it need a resistor at the keypad end between A and B. Also do all unused zones need a resistor across them to terminate. Could you also confirm bellbox wiring to panel.

diy er order no#6419. have system installed and seems ok but not fully tested yet! in the absence of the installation manual could you help with some zone terminology. monitor, Ln fault and fault....then normal ky, bias ky, remove+ and remove-. I wish to have it set up for just "normal" pir detection. nearly there thanks...

I have recently purchased 2 x Honeywell Combination Optical / Thermal Smoke Detector (58

Bought myself a Jablotron JA-83 panel. The manual advises to connect only 1 wired keypad (JA-81E). Additinional keypads should be connected wireless. Does anyone have an idea why ? Is this panel not able to work with 2 keypads on the same keypad connectors? Does the panel delivers not enough power to feed more than 1 keypad? Or does Jablotron likes to sell wireless keypads above wired ? I really would like to know why...

I require a standalone wireless receiver plus 2 IR room sensor to connect to an ADC type panel (wire to existing sensors has been cut by flooring contractor)... The Nova 2 would appear to fit the bill?

Hi, I've just installed a Scantronic Homelink55 and the hardwired side of this has worked perfectly straight away. However the wireless side has proved more problematic ? I am tring to 'link' the RFX16 unit with 2 x 703r transmitters, I can get the reciever into learn mode, either -- flashing for the sysetm to allocate the channel or, for instance with 09 flashing (I have configured it to addres from zone 09 onwards). I have the 703r set to have the Ln set to E -enabled; however, with 12v connected the green nlight is on but unless I change the oP there is no activity from the RED LED!! I've tried marrying the both 703rs and have tried both connected to the panel bus …

Is the Secware 12v 2.2A/h Value Alarm Battery (product number 70/118) suitable for the above control panel? Is it normal for this battery to require replacing after 5 years?

Hi, just bought one of these, does anyone know the default Username and Password to enable me to gain access to the panel via its web interface? Ta.

We have had a few enquiries about how to install a door contact to a frameless glass door. I dont currently know of a single product, as an installer it would be usual to build up the contact based on the individual door for example

many thanks recieved panic alarm fob today i recieved the 727r/728r i have registered te key fob to the alarm scantronic ion 16....however it does not arm or disarm the alarm i was wonderng if i had not done any thing obvious i also tried to add it as panic alarm that did not work. i was wondering if it could a faulty fob?

I have a PowerMAx complete wireless alarm system installed in the house. I was wanting to add an additional wireless siren (the system can handle a maximum of 2). I already have the MCS -740 wireless alarm and was hoping to purchase the wired version of this alarm, the MCS-730AC. Can you check for system compatibility. The version number of the panel is: JS702159 B.17.107 JS700421 V.1.0.02

I have your verutas 8 and i have just added another remote key pad, all works fine but i cant seem to get out of engineers mode, i go to program and put my new code in but when it comes to full alarm it will only respond to 4 3 2 1 any surgestions?

Do you sell the delta bell without covers? and is the Delta bell the back lit LED version.