Website Issues

hi, every time i return the password is not accepted and when i retrieve new password it still does not work,do you want my money or not ?

Hi I placed my order, number #12165, on 15th April but I still do not have a link to download the Texecom Wintex software. My order shows "NOTE: Downloads are not available until payment has been confirmed". I've emailed twice and had no reply. Could you have a look please, or just email me the .zip? It's now 17:34 20th April and still no software. Did get a reply (of sorts) to one of my emails, quote "Forwarded to technical" unquote. Nice. It's now 16:49 21st April and still no software. Sent another email this morning, no response to that either. It's now 16:49 22nd April and still no software or response.

hi when i login it takes 2 attempts then if i click on anything ie my account or basket i am logged out and redirected instantly to login again

Hello, My Order #19838 will be delivered tomorrow, but i still can't download the ordered PDF manuals. I can't find the download links in my account, or didn't receive any mail with the links in it. Can anyone help? Best regards, Robert.

Hi, I am from Poland and tried make an order. I received a message Sorry, we are not accepting payments from your region at this time. Please contact us for alternate arrangements. How can I pay for my order? Best Regards, Lukas

there is no software avalible for me why? order is n ow complete and i got my goods today. but still no software?? please help poul

Hello Following my first email from yesterday about this topic, I have questioned paypal about what to do. They inform me to use your email adress as first input and refer to the bill references and cost . You will then receive an email from paypal to confirm my payment. It seems this is the procedure to use but this is the first time for me. My concern is that there is no bill references when I order from your site (at the end of the checkout, there is no references only a transfer to paypal site), so I cannot refer to any bill of material. Could you please clarify?? Many thanks

Hi I recently ordered an alarm system from yourselves. Order NO: 12785. It is My first order from yourselves and hope it will be one of many as my previous supplier has gone bust. I am Disappointed .It has arrived this morning incomplete. I am missing 1X Pyronix Belle Cover (BELLEWHITE) and 1X Pyronix Belle Backplate (BelleBPBlue) This System is scheduled for fitting on Fri 22/5/09 please contact me asap to resolve this ASAP.

hi i have just ordered a gardtec 595,but i could not find the prox tags,on the website,thanks

Please, if possible, put the IBAN and BIC reference of Securitywarehouse bank account onto the confirmation mail when ordering or on the website somewhere near visa, paypal, mastercard. There given on the ordering process on page 3 I guess but after this there gone... International orders need these numbers or manual bank transfers are not allowed if missing. It should save customers lot of time when they find those numbers right away. Regards,

Order Information - Order #15431 Tried download a few times but each time the zip comes up as invalid, tried on a couple of PC's same result. Please help Simon Smith Amber Electrics

openend an account tuesday evening and made an order, all went through ok. Tried to login to check order status next day but your system wont let me. The order arrived today which is good but I would like to be able to login so can make future orders and there is also a problem because there is no RKP with the eurosec panel i ordered. Sent email to sales and accounts and all i've had is one email back telling me to use this forum for support. Help please!

Hi, I placed an order last week and included a request for a download link for the texecom premier 24 manual. My order has arrived, no probs but I have not received a link for the download. please can you help?

Hello, I raised a support ticket last Friday for an item which was damaged in transit from yourselves. I did not receive a confirming email so, not having a ticket number, I have been unable to check the ticket status. I raised another ticket yesterday on the same subject but again, there was no confirming email to advise of the ticket number. Could you please advise on the status of this issue. Is replacement of the damaged Prox Keypad in hand? Thanks Tim

Hi Does anyone have a contact telephone number for the accounts / ordering department (other than the one supplied by the recorded message)?. I emailed the accounts department yesterday to try & sort out the problem but no one has got back to me yet, for some reason the website won't accept my payment!! Regards Joe

Help, I purchased wintex from the website. I got a download link but the zipfile seems to be corrupted. Does someone got the same issue?

Hi The physical part of my order number #11499 placed on 13th March arrived, but I still do not have a link to download Texecom Wintex. My order shows "NOTE: Downloads are not available until payment has been confirmed". I've emailed twice and had no reply. Could you have a look please, or just email me the .zip ?

cannot log on and have requested 3 times now to reset my password with no reply!

Hi just wondering when you are open for business again? Thanks

I have been trying to get an answer from you by mail, now I'm trying this way. My order #12613 is stalled, "Anti fraud measure: unverified Pay Pal account, please advise" I have verified my PayPal account. You already got my money. Why haven't you sent my order? A friend that have a webshop that uses Pay Pal tried, and he can see that my account i verified, so why cant you?

Hello I wonder if i can buy in your internetshop from Sweden? How much its the cost, to deliver to me in Sweden? Best Regards Martin Sweden

My company is based in Spain, VAT registered in Spain not UK, I also want the goods to be delivered to Spain. Other business I conduct with UK firms are zero registered for VAT, yet when I try to make a puchase on your website VAT is included. (Inter European Community Operations are exempt of VAT, you can check the validity of any eropean vat number at http://ec.europa.eu/taxation_customs/vies/vieshome.do?selectedLanguage=EN ) If we can clear up this point I will make a purchase, I have telephoned but I couldn't speak to anyone.

Hi, I've tried several times to download the Eurosec CPX installation manual but each time I receive a message stating that the file is corrupt and cannot be opened. Steve

I am a returning customer and i am trying to log on to make a purchase. My password does not work so have requested a new password. The page says one has been sent but i have not received it.

You have issued me with a new log in password but it doesn't work !!