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Posted

hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

Posted

hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

Biax

Sure send it back then please note RMA 1247641 on the box.

 

Support

Posted

hiya, have tried contacting for a returns RMA via email a few times but havent heard back. should i just return for a full refund without an RMA? ive reordered under a different order. the original order was number # 12844 and i then reordered under # 12988 and bank transferred the money yesterday for that for new sensors and a plastic panel. i am returning 5 of the incorrectly supplied CSD-2(listed as CSD1 on invoice and on website diagram and description) , 4 of the FHD-1,and the incorrectly supplied metal panel many thanks again for your help. i appreciate a response as the box has to be sent this week for a refund i need the money.

Biax

Sure send it back then please note RMA 1247641 on the box.

 

Support

 

cheers , il send it today, thanks again

  • 2 weeks later...
Posted

hiya, sent this on the 2/6/09, havent received a refund. if refunding to my bank account is any problem then emailing me a credit note voucher may be easier. i wish to order some more things in a few days. many thanks for looking into it

Posted

hiya again, havent heard anything as of yet and really need to order monday, a credit note will be fine if a bank transfer has not been initiated. thanks again for looking at this

  • 2 weeks later...
Posted

any news? its been  several weeks now since the items were sent back.if i withheld payment or contact with people in my business id be out of business. i appreciate that there are support prosessing problems with your system. is there a telephone number i can ring to talk to someone about this. many thanks for help

Posted

Hi

 

As your payment was by bank transfer we are unable to complete a refund by that method as we have no bank details, so we have posted a cheque to cover the amount outstanding for the returned goods.

 

Any queries get back to us.

  • 2 weeks later...

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