Website Issues

Hi, I placed an order last week and included a request for a download link for the texecom premier 24 manual. My order has arrived, no probs but I have not received a link for the download. please can you help?

I order a alarm kit 03/28/2009 (Order # 11811). I chosen to pay by bank transfer because i

openend an account tuesday evening and made an order, all went through ok. Tried to login to check order status next day but your system wont let me. The order arrived today which is good but I would like to be able to login so can make future orders and there is also a problem because there is no RKP with the eurosec panel i ordered. Sent email to sales and accounts and all i've had is one email back telling me to use this forum for support. Help please!

Hi Does anyone have a contact telephone number for the accounts / ordering department (other than the one supplied by the recorded message)?. I emailed the accounts department yesterday to try & sort out the problem but no one has got back to me yet, for some reason the website won't accept my payment!! Regards Joe

We would like to apologise that the web site was down for almost 24hours over the week end, due to essential work on our server. We hope that there was not too much inconvenience caused, and normal service has now been resumed

Due to increased demand and higher traffice etc, we have, over this weekend upgraded the hardware on our servers. We are sorry for any outages that occured but this will result in a faster more responsive website during busy times. James Tech Support

Hi, I am from Poland and tried make an order. I received a message Sorry, we are not accepting payments from your region at this time. Please contact us for alternate arrangements. How can I pay for my order? Best Regards, Lukas

Hello, My Order #19838 will be delivered tomorrow, but i still can't download the ordered PDF manuals. I can't find the download links in my account, or didn't receive any mail with the links in it. Can anyone help? Best regards, Robert.

Hello I wonder if i can buy in your internetshop from Sweden? How much its the cost, to deliver to me in Sweden? Best Regards Martin Sweden

Hello, I raised a support ticket last Friday for an item which was damaged in transit from yourselves. I did not receive a confirming email so, not having a ticket number, I have been unable to check the ticket status. I raised another ticket yesterday on the same subject but again, there was no confirming email to advise of the ticket number. Could you please advise on the status of this issue. Is replacement of the damaged Prox Keypad in hand? Thanks Tim

Hi, I issued a support ticket (#747963 07/08/2009 3:21 pm) against order no 13705 as I wish to return 1 item. No response as yet, would like to get this returned and refunded as soon as possible. Any help would be appreciated. Cheers

hi when i login it takes 2 attempts then if i click on anything ie my account or basket i am logged out and redirected instantly to login again

Order Information - Order #15431 Tried download a few times but each time the zip comes up as invalid, tried on a couple of PC's same result. Please help Simon Smith Amber Electrics

Hi, I've recently pureched a Wintex software however I can't seem to download it. I have noticed it does say "NOTE: Downloads are not available until payment has been confirmed". The Payment status has been confirmed. Can I please get this software link and / or an email with the attachment please. Order Number: 70219Date Ordered: Friday 25 January, 2019 Many Thanks, Benjamin Reid

Help, I purchased wintex from the website. I got a download link but the zipfile seems to be corrupted. Does someone got the same issue?

Hi I recently placed an order and received the order including the Odyssey 3E bell box that i ordered. I ordered it after reading the website though which stated the 3E had dual piezo sounders and triple tamper. After looking at it and reading the texecom website it turns out the 3E has is a single sounder, double tamper model. Ive raised a ticket which has ticket No.482740 to request the Odyssey 3 sounder and I will pay the difference and return the 3E. I had a previous ticket raised from the 2nd Oct though which still hasnt been answered(it doesnt need to be now as I have received the order) so have little faith in the system at the moment, hence posting on here. Th…

My company is based in Spain, VAT registered in Spain not UK, I also want the goods to be delivered to Spain. Other business I conduct with UK firms are zero registered for VAT, yet when I try to make a puchase on your website VAT is included. (Inter European Community Operations are exempt of VAT, you can check the validity of any eropean vat number at http://ec.europa.eu/taxation_customs/vies/vieshome.do?selectedLanguage=EN ) If we can clear up this point I will make a purchase, I have telephoned but I couldn't speak to anyone.