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[Ticket Question] ESP Aperta 1 Way Colour Video Door Entry Kit with Door Station

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Just moved into house with ESP Enterview 5 and bell only sounds on the outside unit, no ring internally, so very hard to hear. Is that normal? Alternatively if I want to replace it with a newer ESP model using installed PSU what would you recommend and would the new one sound inside or do they need plugin or wired extenders? 

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