cm Posted November 7, 2009 Share Posted November 7, 2009 Hi, I have just received 5 x Pet Detectors PIR's (Texecom Prestige). Why don't they have brackets? The Prestige DT PIR's that I ordered a while ago from elsewhere came with brackets, so I assumed these would. Even the blurb on the box's suggests that they include brackets, although a sticker has also been placed on each box to say that they are available separately? I appreciate that some might not recommend brackets for installs, but for this particular job I wanted them... Any ideas..... Thanks, Chris Quote Link to comment Share on other sites More sharing options...
accounts3 Posted November 7, 2009 Share Posted November 7, 2009 Hi Chris I'm afraid that most PIR's and DT's come boxed without brackets, I'm not sure whether it is more cost effective for the manufacturers, or whether it is an environmental thing. Brackets seem to be used in isolated circumstances, or perhaps when there is a problem with siting. So the brackets generally get binned, wasting money and energy in production. So as you say, usually they are available if and when the need arises, you may buy 6 PIR's but only need one or two brackets. Obviously the previous purchase they were included, I believe the Honeywell Activ 8 also comes with a bracket. Sorry some do, most don't Best wishes Accounts Team Quote Link to comment Share on other sites More sharing options...
cm Posted November 7, 2009 Author Share Posted November 7, 2009 Thanks for the reply. Why is there nothing on the website advising this? If you look at the .pdf on the Texecom website they include the brackets, if you look at the instructions in each box, they also include the bracket, as does the text on the front of the box. There is even a sectioned off part of the box to hold the bracket!! I am not happy. If I had realised that they didn't include brackets, then I wouldn't have purchased them. They are specifically advertised as tamper proof brackets on the Texecom website. I now have 5 PIR's that I cant use as intended. Not impressed. Quote Link to comment Share on other sites More sharing options...
accounts3 Posted November 9, 2009 Share Posted November 9, 2009 Hi I went on line an checked the data sheet for your PIR's and it does say that brackets are included. I have today spoken to Texecom who inform me that the brackets were taken out about a month ago, and they will update the data sheet and web site. The brackets are available at no additional charge, so if you let me have your order number, so I can find your address details, I will get Texecom to send you 5 of the brackets. Sorry for the inconvenience caused, but hopefully with the details being changed to cover this removal of brackets, this problem will not occur in future for your self or others. Best wishes Secware Accounts Quote Link to comment Share on other sites More sharing options...
cm Posted November 10, 2009 Author Share Posted November 10, 2009 Hi, That great news. I have left the paperwork at home, and only number I have here is 15964, not sure if that is the order number. I will check when I get home later today. Thanks for your help with this, it's really appreciated!! Chris Quote Link to comment Share on other sites More sharing options...
cm Posted November 10, 2009 Author Share Posted November 10, 2009 Hi, I can confirm that the order number is 15964. Kind regards, Chris Quote Link to comment Share on other sites More sharing options...
accounts3 Posted November 11, 2009 Share Posted November 11, 2009 Hi Chris, Thanks for the information, I will get your address details to Texecom and you should have your brackets shortly. Any problems let us know. Anne Quote Link to comment Share on other sites More sharing options...
cm Posted November 26, 2009 Author Share Posted November 26, 2009 Hi, These haven't arrived yet.... I have also since moved house (not that this would stop the old ones arriving, as all post is redirected) I have updated my account details with the new address. Could you chase this up for me please? Thanks, Chris Quote Link to comment Share on other sites More sharing options...
cm Posted November 26, 2009 Author Share Posted November 26, 2009 Hi Natalie, Support ticket raised as requsted. Thanks, Chris Quote Link to comment Share on other sites More sharing options...
accounts3 Posted November 27, 2009 Share Posted November 27, 2009 Hi Chris Yesterday I contacted Texecom to inform them that they hadn't sent you the brackets as they had promised, I also again asked them to amend the web site. I understand that we sent your brackets from here yesterday, so the carrier should have delivered them to you by now. We needed the ticket raised as you had changed address, and we don't all have access to members details. All we had was your delivery address on the order when the brackets were not in the boxes. All should be sorted now, sorry for the delay, Texecom sent us brackets in case it happened again, and we believed they had sent you some. Accounts Team Quote Link to comment Share on other sites More sharing options...
cm Posted December 1, 2009 Author Share Posted December 1, 2009 Hi Thanks, I received the brackets yesterday. Unfortunately, they are the wrong ones!! This is what I was sent http://www.texecom.co.uk/image.php?imageid=45 and this is what they should have been http://www.texecom.co.uk/image.php?imageid=325 Sorry to be a pain, but is there any chance you can get Texecom to supply the correct brackets, for both wall and ceiling mounting. I will happily return the incorrect brackets. Kind regards, Chris Quote Link to comment Share on other sites More sharing options...
accounts3 Posted December 1, 2009 Share Posted December 1, 2009 Hi Chris Glad you got the brackets, sorry they were the wrong ones!!!!!!!!!!!!!!!! I will get on to Texecom first thing in the morning. I explained to Texecom which PIR's you had and I incorrectly believed they had sent us brackets to suit, their product after all. Sorry for the mess up, I will get it sorted Anne Quote Link to comment Share on other sites More sharing options...
Secware Posted December 2, 2009 Share Posted December 2, 2009 Hi Chris, I have just been on the phone to Texecom and have emailed them a copy of your link ( so thank you for that) so they will send you the five correct brackets in the post tonight. Hopefully this will now sort out the problem for you. Once again sorry about the mix up. Regards Elaine Quote Link to comment Share on other sites More sharing options...
ravis94 Posted December 6, 2009 Share Posted December 6, 2009 you'l get them in the end... I hope! I know this doesnt fit in to the above thread but is it true texecom have CUT off their Quality Control line?! If they have then what if their items dont work??? Quote Link to comment Share on other sites More sharing options...
Secware Posted December 7, 2009 Share Posted December 7, 2009 Hi Ravis, I have not heard about Texecom cutting back on their quality control line or anything else for that matter apart from they have stopped putting their brackets in with the PIR's and DT's, so I hope this puts your mind easy as they are going nowhere. Regards Elaine Quote Link to comment Share on other sites More sharing options...
cm Posted December 7, 2009 Author Share Posted December 7, 2009 Hi Elaine, Brackets received direct from Texecom as promised. A big thank you to all at Security Warehouse for fantastic customer service - A job well done!! Will be coming back with a new order soon for my latest project Kind regards, Chris Quote Link to comment Share on other sites More sharing options...
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