[Ticket Question] Help with the Videx 837-1/836-1 please

[securitywarehouse]

A customer of ours has purchased a Videx 837-1 unit recently following the failure of the microphone in the Videx gate unit which turned out to be an 836-1. Is it possible to use this 837-1 unit as a replacement for the 836-1 or can you supply an 836-1, or compatible, unit.

[accounts3]

I believe the 837 is a DC unit so would not be a compatible replacement.

 

The 836 is an old amp speaker unit, and I understand that Videx do still have stock, they are a similar price

 

Anne

[BCM001]

Hi Anne!

Thanks for the information.

 

We now need to know where to get the Videx 836-1 unit and how does my client get a refund for the 837-1 unit?

 

It would make life so much easier to contact Security Warehouse directly, is there any way to do this?

 

Cheers

 

Bevis Mulholland

[accounts3]

You will need to raise a ticket through the support forum to get an RMA raised so we can tie up the return of the goods. Then we can work out a way of getting the 836 in and out to you, as we do not intend to stock the 836 as it is an old item, and there are only a few in stock at Videx.

 

We can probably sort this out, unless you can soyrce one elsewhere from a stockist

 

Anne

[BCM001]

Hi Anne!

 

Can we proceed with raising an RMA and getting the 836-1 unit.

 

Cheers

 

Bevis Mulholland

[accounts3]

You will need to raise a ticket with returns, it can not be done through the forum, as there will be no continuity. it can be done through our support system, rather than the forum. If you order the 837 on the web site, and then reopen your return ticket to remind us to send the 836. Then we should be able to tie the two up.

 

I think this makes sense.

 

Anne

[BCM001]

Hi Anne!

 

Everytime I go to your support system I get a completely blank screen and can enter nothing. I tried this originally before we started this cycle of messages.

 

Surely I can telephone someone to get this resolved rather than this ping pong game we seem to be playing; or would you telephone me on 07836274397?

 

If we cannot phone one another or find some other method of resolution, I think I need to advise my customer to contact his credit card company to arrange a refund as being the only way forward.

 

Cheers

 

Bevis Mulholland

[accounts3]

We will need to get the goods back to either do a refund or agree to the credit card repayment.

 

We are getting tickets raised regulkarly so do not understand why you are getting a blank scree, I am getting tickets for accounts dialy.

 

Please try again we can raise a returns number and sort the problem but it must be through a ticket.

 

Thank you for your patience

[accounts3]

I hope when you next log into the support forum raising the ticket for teh return goes smoothly, as I raised a ticket from home last night to ensure the ticket system is working, we have ahd a number of tickets in overnight including the one I raised, so as I say I am hoping it will be straight forward for you

[bullfrog]

Hi

 

I see that you say that you have stock of the 836-1 which I also need, how do I order one, as I'm not seeing it on the website, I can only order the 836M-1 which is the newer unit or the 836-2 which is the older two button unit.

 

Thanks

 

Jeremy

[accounts3]

we know that Videx have stock and I believe we have ordered the part in for you but as it is an old part we will not be stocking it, please order the 837 and mark your requirements on the order and we will ship the 836