Website Issues

cannot log on and have requested 3 times now to reset my password with no reply!

I am a returning customer and i am trying to log on to make a purchase. My password does not work so have requested a new password. The page says one has been sent but i have not received it.

You have issued me with a new log in password but it doesn't work !!

does the accenta gen4 with lcd keypad come with a battery or do i have to purchase one separately.

I have just installed a new alarm system in my house but when i power up i get a squeeking sound pulsing every couple of seconds and am not able to enter my user code. I have fitted a few alarms without any problems but am not sure what to do with this one?

I have been trying to get an answer from you by mail, now I'm trying this way. My order #12613 is stalled, "Anti fraud measure: unverified Pay Pal account, please advise" I have verified my PayPal account. You already got my money. Why haven't you sent my order? A friend that have a webshop that uses Pay Pal tried, and he can see that my account i verified, so why cant you?

Please can u give me prices on the following products: 1 X HPP/3HNA BPT PRODUCT 1 X HNA/102LR BPT PRODUCT 1 X HBP/GR BPT PRODUCT 1 X F/TRIFOPOST BPT PRODUCT IVE DONE IT LIKE THIS COS I CANT FIND AN EMAIL ADDRESS OR A PHONE NUMBER 4 U!!!!!!!!!! HERE ARE MY DETAILS HIRE@LIGHTTHEWAY.CO.UK 07788558899 Brill!!!!!! can u get your sales staff to quote on my request. Many thanks john Edwards JOHN EDWARDS

hi, every time i return the password is not accepted and when i retrieve new password it still does not work,do you want my money or not ?

there are no accessories for esp infinite on the website

Hi, I've tried several times to download the Eurosec CPX installation manual but each time I receive a message stating that the file is corrupt and cannot be opened. Steve

hi i have just ordered a gardtec 595,but i could not find the prox tags,on the website,thanks

Please, if possible, put the IBAN and BIC reference of Securitywarehouse bank account onto the confirmation mail when ordering or on the website somewhere near visa, paypal, mastercard. There given on the ordering process on page 3 I guess but after this there gone... International orders need these numbers or manual bank transfers are not allowed if missing. It should save customers lot of time when they find those numbers right away. Regards,

Hi I recently ordered an alarm system from yourselves. Order NO: 12785. It is My first order from yourselves and hope it will be one of many as my previous supplier has gone bust. I am Disappointed .It has arrived this morning incomplete. I am missing 1X Pyronix Belle Cover (BELLEWHITE) and 1X Pyronix Belle Backplate (BelleBPBlue) This System is scheduled for fitting on Fri 22/5/09 please contact me asap to resolve this ASAP.

Hi The physical part of my order number #11499 placed on 13th March arrived, but I still do not have a link to download Texecom Wintex. My order shows "NOTE: Downloads are not available until payment has been confirmed". I've emailed twice and had no reply. Could you have a look please, or just email me the .zip ?

Hi I placed my order, number #12165, on 15th April but I still do not have a link to download the Texecom Wintex software. My order shows "NOTE: Downloads are not available until payment has been confirmed". I've emailed twice and had no reply. Could you have a look please, or just email me the .zip? It's now 17:34 20th April and still no software. Did get a reply (of sorts) to one of my emails, quote "Forwarded to technical" unquote. Nice. It's now 16:49 21st April and still no software. Sent another email this morning, no response to that either. It's now 16:49 22nd April and still no software or response.

This topic has been moved to General Discussion. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=915.0[/iurl]

This topic has been moved to General Discussion. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=990.0[/iurl]

This topic has been moved to Intruder Alarms. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=309.0[/iurl]

This topic has been moved to General Discussion. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=1824.0[/iurl]

there is no software avalible for me why? order is n ow complete and i got my goods today. but still no software?? please help poul

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Hi just wondering when you are open for business again? Thanks

Hello I am living in France. Try to pay my bill with PayPal on your site but can't. At the end of the checkout on your site, a paypal window opens and ask for register a new card. As I already have a paypal account, I cannot register the same card a second time and cannot do any other choice, so, blocked. Dou you know what to do??

Hello Following my first email from yesterday about this topic, I have questioned paypal about what to do. They inform me to use your email adress as first input and refer to the bill references and cost . You will then receive an email from paypal to confirm my payment. It seems this is the procedure to use but this is the first time for me. My concern is that there is no bill references when I order from your site (at the end of the checkout, there is no references only a transfer to paypal site), so I cannot refer to any bill of material. Could you please clarify?? Many thanks

Hello Im not understanding the pricing idea/logic behind the follwing products: ADE accenta lcd keypad