Website Issues

Hi, I've recently pureched a Wintex software however I can't seem to download it. I have noticed it does say "NOTE: Downloads are not available until payment has been confirmed". The Payment status has been confirmed. Can I please get this software link and / or an email with the attachment please. Order Number: 70219Date Ordered: Friday 25 January, 2019 Many Thanks, Benjamin Reid

hi when i login it takes 2 attempts then if i click on anything ie my account or basket i am logged out and redirected instantly to login again

Hi, I am from Poland and tried make an order. I received a message Sorry, we are not accepting payments from your region at this time. Please contact us for alternate arrangements. How can I pay for my order? Best Regards, Lukas

there is no software avalible for me why? order is n ow complete and i got my goods today. but still no software?? please help poul

hi, every time i return the password is not accepted and when i retrieve new password it still does not work,do you want my money or not ?

Hello, I raised a support ticket last Friday for an item which was damaged in transit from yourselves. I did not receive a confirming email so, not having a ticket number, I have been unable to check the ticket status. I raised another ticket yesterday on the same subject but again, there was no confirming email to advise of the ticket number. Could you please advise on the status of this issue. Is replacement of the damaged Prox Keypad in hand? Thanks Tim

We would like to apologise that the web site was down for almost 24hours over the week end, due to essential work on our server. We hope that there was not too much inconvenience caused, and normal service has now been resumed

This topic has been moved to General Discussion. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=990.0[/iurl]

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there are no accessories for esp infinite on the website

I am a returning customer and i am trying to log on to make a purchase. My password does not work so have requested a new password. The page says one has been sent but i have not received it.

You have issued me with a new log in password but it doesn't work !!

cannot log on and have requested 3 times now to reset my password with no reply!

Hello, My Order #19838 will be delivered tomorrow, but i still can't download the ordered PDF manuals. I can't find the download links in my account, or didn't receive any mail with the links in it. Can anyone help? Best regards, Robert.

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Please, if possible, put the IBAN and BIC reference of Securitywarehouse bank account onto the confirmation mail when ordering or on the website somewhere near visa, paypal, mastercard. There given on the ordering process on page 3 I guess but after this there gone... International orders need these numbers or manual bank transfers are not allowed if missing. It should save customers lot of time when they find those numbers right away. Regards,

Hello Im not understanding the pricing idea/logic behind the follwing products: ADE accenta lcd keypad

Hi I recently placed an order and received the order including the Odyssey 3E bell box that i ordered. I ordered it after reading the website though which stated the 3E had dual piezo sounders and triple tamper. After looking at it and reading the texecom website it turns out the 3E has is a single sounder, double tamper model. Ive raised a ticket which has ticket No.482740 to request the Odyssey 3 sounder and I will pay the difference and return the 3E. I had a previous ticket raised from the 2nd Oct though which still hasnt been answered(it doesnt need to be now as I have received the order) so have little faith in the system at the moment, hence posting on here. Th…

Order Information - Order #15431 Tried download a few times but each time the zip comes up as invalid, tried on a couple of PC's same result. Please help Simon Smith Amber Electrics

Due to increased demand and higher traffice etc, we have, over this weekend upgraded the hardware on our servers. We are sorry for any outages that occured but this will result in a faster more responsive website during busy times. James Tech Support

Hi, I issued a support ticket (#747963 07/08/2009 3:21 pm) against order no 13705 as I wish to return 1 item. No response as yet, would like to get this returned and refunded as soon as possible. Any help would be appreciated. Cheers

This topic has been moved to Intruder Alarms. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=309.0[/iurl]

hi i have just ordered a gardtec 595,but i could not find the prox tags,on the website,thanks

Hi I recently ordered an alarm system from yourselves. Order NO: 12785. It is My first order from yourselves and hope it will be one of many as my previous supplier has gone bust. I am Disappointed .It has arrived this morning incomplete. I am missing 1X Pyronix Belle Cover (BELLEWHITE) and 1X Pyronix Belle Backplate (BelleBPBlue) This System is scheduled for fitting on Fri 22/5/09 please contact me asap to resolve this ASAP.