[Ticket Question] SD1+ Speech dailler problem

[Secware]

Hi Security Warehouse,

I have been trying to re-commission my SD1+ after it being disconnected for several months. However, I cannot enter any 'user code' because buttons 1,2 and 3, (also A), do not respond when pressed. I would appreciate your help please.

Regards, Chris Wills.

[Secware_Tech6]

Are the other keys working correctly?

If so id assume its a keypad problem. Assuming the warranty has expired id open it up and check the carbon pads etc from the back of the keypad. It might only need a clean. Where was it stored? somewhere damp?