matt6697 Posted April 20, 2016 Share Posted April 20, 2016 Hi, Just tried to setup remote viewing using surveillance client it pics up the ip address ok, then I add it to the group, but when I try the main view option it says the cammeras are not connected to the network, and I can't view anything, anyone know where I maybe going wrong Ive checked the ip and ports on both sides and they match. Also tried to connect using the asee app on a windows phone and it says connection failed, used ip address and mobile port number Cheers Matt Quote Link to comment Share on other sites More sharing options...
matt6697 Posted April 20, 2016 Author Share Posted April 20, 2016 I did purchase hdsdi cameras is this software only compatible with ip cameras? just the exact message is "camera is offline" Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 20, 2016 Share Posted April 20, 2016 The mobile app is called rxcam but is only supported on android and iOS. Which pc app are you using the one from the cd? Quote Link to comment Share on other sites More sharing options...
matt6697 Posted April 20, 2016 Author Share Posted April 20, 2016 yeh tried both of them had no look, it definitely did find the right port number and ip address on the survilenceclient one as it matched the one on the dvr it also found it automatically. Was just when i came to view them it had 4 blank screens it showed the group but when i expanded it it showed 4 cameras with a red bit in each Quote Link to comment Share on other sites More sharing options...
matt6697 Posted April 20, 2016 Author Share Posted April 20, 2016 for the mobile app i used asee asee + and downloaded it from the windows app store Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 20, 2016 Share Posted April 20, 2016 yeh tried both of them had no look, it definitely did find the right port number and ip address on the survilenceclient one as it matched the one on the dvr it also found it automatically. Was just when i came to view them it had 4 blank screens it showed the group but when i expanded it it showed 4 cameras with a red bit in each Check passwords etc as should be fine. Re asee that's the old app and no longer supported on newer hardware Quote Link to comment Share on other sites More sharing options...
matt6697 Posted April 20, 2016 Author Share Posted April 20, 2016 ah think ive found the problem do I need to drag the default group into the top left viewing window?? Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 20, 2016 Share Posted April 20, 2016 you should be able to drag all cams, right click on the top level unit Quote Link to comment Share on other sites More sharing options...
matt6697 Posted April 22, 2016 Author Share Posted April 22, 2016 is there any other apps out now that are compatible with the windows phone i can use?, or is it just for the iphone & android phones at the mo? Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 23, 2016 Share Posted April 23, 2016 Not that I know of. I use windows phone too. I've tested a few with no luck Quote Link to comment Share on other sites More sharing options...
matt6697 Posted May 18, 2016 Author Share Posted May 18, 2016 Hi tried what you said and still says cameras are offline? do I need to enable port forwarding on the network settings of the DVR, and Im guessing just to leave the connection type as a static IP?. Also might I need to log into the router and enable port forwarding to the IP address of the DVR on that end to?, it's a virgin media super hub. cheers Matt Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted May 18, 2016 Share Posted May 18, 2016 First of all get your pc working on the same local lan, then look at setting up external access Quote Link to comment Share on other sites More sharing options...
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