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[Ticket Question]Honeywell Easy Set Stops Functioning

Secware
in Intruder Alarms

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I've got the issue with ADE Honeywell Easy Set bought from you about 2 years ago. It requires resetting(cutting the power off) at least twice a year. Is it a known issue with these?
Basically the keyfobs stop functioning and reset always helps when it happen.

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    Honeywell have confirmed this as an issue with manufacturer, if manufactured prior to 45th week in 2013.  The reader would need resetting between 1 and 3 times in 12 months.  Honeywell do offer a two year guarantee, so we can replace with a current model.

     

    Please use our ticket Support system, advising order number and our Returns department will be able to help.

     

    https://www.security...pload/index.php

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