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[Ticket Question] Ag3 Bellbox Faulty?


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Accenta G4 mini from you. Connected it up and fully tested including under alarm conditions. Last week I had an alarm activation which worked fine BUT the strobe will not reset. Thinking I had a faulty siren I bought a Honeywell ActiveGuard AG3 from you. I powered down the panel and connected the new siren. Repowered and the strobe was immediately flashing and still won't reset! Powered down the panel and connected the siren with a short length of new cable. Repowered the panel and the strobe was immediately flashing and still won't reset.

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The strobe will not reset until the panel goes into day mode. So, just to test the alarm panel check the voltage across Strobe + and strobe - it should be 0v under day mode.If it stays to 13v during day mode then it might be a fault with systemHope this helps,

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System is in day mode and I have 13v across the strobe terminals.

 

As I said in the ticket, the panel was working fine until the most recent alarm event.

 

What happens now? The panel is only a couple of months old.

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  • 2 months later...

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