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[Ticket Question] Engineers access to the Honeywell G2-12 help


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I moved into my current property and had an extension done to the building. As a result I haved added detectors (from SecurityWarehouse) to the alarm panel (Honeywell G2-12).

 

However, when the alarm engineer attempted to access the menu, the code I was given was not working. Hence the engineer is locked out of the menu

 

What is the best way to get into engineer menu and reprogramme the panel?

 

any help would be appreciated?

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