Intruder Alarms

last April it has worked perfectly. However recently, although it texts me on arming and disarming, if I try to control the system remotely ie arm, disarm, status it fails to respond. This was a relatively expensive piece of equipment and although just over one year old, I would have expected it to have lasted longer than this. It is operating with a Premier 24 panel (although only partially now!)

Please can you advise which of the surface contacts you sell would be suitable for use in conjunction with the wired input of the 'Visonic MC-302e PG2' wireless magnetic contact.

Hi there, I'm looking to install a house alarm for my property and I require a little bit of assistance finding the right piece of kit for me. Ideally I want the system to be wireless. I want one of those Klaxxons which will alert the area if there was a break in. I would need 12 Pirs. 7 Door Sensors. 7 window sensors. I also want the main box ideally to be hidden away, and use a wireless keypads by the doors. (2). Also I'm not so fussed if the alarm bell has to wired up. If there is Wifi and connectivity then that would be a bonus. Please let me know if you need to know more information. Kind regards Hiren

Hi I'm interested in getting the Visonic Powermax+ Quickfit Kit (inc Wireless sounder). What Keypanel do you recommend? I assume it's recomended that you put the control panel in a closet or something and not close to the door? Also, can the whole kit run on battery only? if so, for how long? BR

Hello, I am looking to reset the 4 digit code on a Honeywell Domonial wireless alarm, does anyone know how I can do this? Thank you, Alun

I have an accenta g4 alarm system and would like to be able to arm/disarm it using mobile phone. Please can you let me know which diallers I can choose from that would be compatible? thanks

TICKET QUESTION Hi, I am an electrician and am looking for a wireless alarm system to install for a customer. Like the look of the Risco kit but sold out. I need one keypad, a fob, door magnet, and 3 PIR's plus external sounder. Is it practical to build the kit up from bits or do you suggest something else?? Budget not much more than £220. Thanks Howard

HI I recently purchased a Menvier SD3 order number 3122 and have been having issues with it reporting 'line fail' I have checked the sim is ok by using it in my own phone and have tried another sim from another network. The aerial is undamaged but i cant get this to work. Am i missing something basic. Barry

Honeywell Activ8 PIR with Break Glass Sensor but can't find what i'm looking for. Firstly i think this PIR is per tolerant, can you confirm if it is? Also does it have seperate n/c loops for movement, glass break & shock or is it just one for all of them

Ticket Question I'm looking to buy a Powermax complete kit Is the AC version of out door siren included in your PET kit for £197.00 I also want GSM connectivity.. what product to buy?? I ahve sensors for a Powermax + will they work without problems?? Regards Daniel

Hi, Looking for a panel that can control a relay whereby when the alarm is set, e.g. when leaving the building, a signal is sent from the panel to a relay. This signal causes the relay to switch and so makes another device active. The signal stays continuous whilst the panel is set. Conversly, when the panel is un-set, the signal is withdrawn and so the relay becomes inactive. Looking for a low cost compact wired model preferrably. Which model do you recommend? Thanks

Hi guys Let's see if someone can help me. I have a GD520, i have some zones set as 24h Function ( doors ), assined to diferent groups, those zones are already connected to existent RIO's EX: 3012. Now in some doors we installed DCM's, ( for entrace control propose only, not to lock doors ) card reader entry , REX to exit. Again EX: DCM301- DCM Reader 3011. On DCM i have only connected the reader and the REX button, the magnetic contact is connected to zone 3012 Problem: When acessing the door by pushing the panic bar, zone 3012 sets an allarm on group, this is working ok. Now, when i press the REX button or use the card reader, the zon…

hi can you please tell me if you get full programming book with this panel. thanks

Scantronic 500r wireless panel not operating correctly, ac power fault ? mains voltage is applied but no secondary voltage from transformer.

Ticket Question Hi, I have an old pyronix panel and paragon keypad on a wired system, I would like to replace it with a wired telecom panel and a nice looking keypad, would the bell box and PIRs and door/window contacts need changing? Or could you advise what panel and keypad would be suitable to change without changing all PIRs bell box and contacts? Or do you have a nice looking keypad that is comparable with the pyronix panel Many thanks Danny

Can you tellme what battery will fit the honeywell large plastic cased accent gen4 with key pad and also can the honeywell compact per with pet immunity be used as a normal pic or will i have to order a honeywell IS3016 so it matches. Thanks.

just wondering if you stock a piece of hardware which allows you to separately connect cameras and PIR sensors they don't really have to be connected together but would like remote notification of PIR sensing so cameras can be looked at

I have a need to add 2 (ideally 3) door contacts onto a single zone on a texecom premier 48. I have tried putting resistors in each device but this wont work. I have looked in the manual and its not very detailed. It it possible or do i need to buy an expander such as the 8xe? Thanks Eddie

I have a 9600 alarm installed and need to relocate the keypad, problem being the keypad is on a under stairs wall and the internal bell box is directly behind the keypad on the inside of the wall, the wire between the 2 is about 3” long, can I disconnect the bell? Move the keypad and reconnect the bell, I know the tamper will go off but will it be ok to just put the code in when it does go off ? thanks Tony

The Texecom Premier 88 Control Panel (Part No: DBD-0121) contains the User Guide and Master User Guide booklets but not the Installation Guide. Is this available on your site and can you provide me a link to it?

Hi-I have recently bought a house with an installed intruder system which appears to have a fault on the panel pub. The system is a sterling unti but with no other distinguishing identifiers system installed in 2007 and the documentation identifies it as compliant with EN50131-1 security grade1. It has 8 programmable zones and 2 programmable outputs. It's connected to 2 LCD keypads( which are identified for use with nllcdkit) I am looking for a replacement pub or a complete replacement control panel Can you recommend a unit and advise a good quality replacement

Good Afternoon, Can anyone assist, I’m not a registered installer for Honeywell, but have a personal Galaxy Alarm which I have recently upgraded. My current version of the RSS software doesn’t accept the V7 firmware on the panel. I need the RSS software patch which is freely available to installers. Honeywell won’t assist Can anyone help please?

please recomend an alternative wireless external sounder with longer battery life

I bought a complete system from you towards the end of September (orders 12995 and 13006) and have recently installed the alarm in our new house. All is well except that I get I am getting SETTING FAULTS showing on the LCD keypad from the zones that are on the exit route. System sets and unsets correctly despite this. Have I made a mistake somewhere? I have checked the manual and searched the internet but can find no mention of setting faults anywhere. Hope you can help or point me in the right direction. Many thanks.

Now I've finally manage to install the alarm and test it. Everything seems to work fine except for one thing. I keep getting error message on line (line failure). I have connected a GSM module and no fixed phone line is connected. GSM-module works fine as I received an SMS on everything that happens or goes wrong. I must have changed somewhere in the menu to indicate that the center is connected to fixed telephone line! though it is not. I'm very grateful if anyone can help me with this.