Website Issues

I have been trying to get an answer from you by mail, now I'm trying this way. My order #12613 is stalled, "Anti fraud measure: unverified Pay Pal account, please advise" I have verified my PayPal account. You already got my money. Why haven't you sent my order? A friend that have a webshop that uses Pay Pal tried, and he can see that my account i verified, so why cant you?

Hi, I placed an order last week and included a request for a download link for the texecom premier 24 manual. My order has arrived, no probs but I have not received a link for the download. please can you help?

openend an account tuesday evening and made an order, all went through ok. Tried to login to check order status next day but your system wont let me. The order arrived today which is good but I would like to be able to login so can make future orders and there is also a problem because there is no RKP with the eurosec panel i ordered. Sent email to sales and accounts and all i've had is one email back telling me to use this forum for support. Help please!

Hi I placed my order, number #12165, on 15th April but I still do not have a link to download the Texecom Wintex software. My order shows "NOTE: Downloads are not available until payment has been confirmed". I've emailed twice and had no reply. Could you have a look please, or just email me the .zip? It's now 17:34 20th April and still no software. Did get a reply (of sorts) to one of my emails, quote "Forwarded to technical" unquote. Nice. It's now 16:49 21st April and still no software. Sent another email this morning, no response to that either. It's now 16:49 22nd April and still no software or response.

does the accenta gen4 with lcd keypad come with a battery or do i have to purchase one separately.

I order a alarm kit 03/28/2009 (Order # 11811). I chosen to pay by bank transfer because i

Hi The physical part of my order number #11499 placed on 13th March arrived, but I still do not have a link to download Texecom Wintex. My order shows "NOTE: Downloads are not available until payment has been confirmed". I've emailed twice and had no reply. Could you have a look please, or just email me the .zip ?

Help, I purchased wintex from the website. I got a download link but the zipfile seems to be corrupted. Does someone got the same issue?

Hello Following my first email from yesterday about this topic, I have questioned paypal about what to do. They inform me to use your email adress as first input and refer to the bill references and cost . You will then receive an email from paypal to confirm my payment. It seems this is the procedure to use but this is the first time for me. My concern is that there is no bill references when I order from your site (at the end of the checkout, there is no references only a transfer to paypal site), so I cannot refer to any bill of material. Could you please clarify?? Many thanks

Hello I am living in France. Try to pay my bill with PayPal on your site but can't. At the end of the checkout on your site, a paypal window opens and ask for register a new card. As I already have a paypal account, I cannot register the same card a second time and cannot do any other choice, so, blocked. Dou you know what to do??

Hi Does anyone have a contact telephone number for the accounts / ordering department (other than the one supplied by the recorded message)?. I emailed the accounts department yesterday to try & sort out the problem but no one has got back to me yet, for some reason the website won't accept my payment!! Regards Joe

Please can u give me prices on the following products: 1 X HPP/3HNA BPT PRODUCT 1 X HNA/102LR BPT PRODUCT 1 X HBP/GR BPT PRODUCT 1 X F/TRIFOPOST BPT PRODUCT IVE DONE IT LIKE THIS COS I CANT FIND AN EMAIL ADDRESS OR A PHONE NUMBER 4 U!!!!!!!!!! HERE ARE MY DETAILS HIRE@LIGHTTHEWAY.CO.UK 07788558899 Brill!!!!!! can u get your sales staff to quote on my request. Many thanks john Edwards JOHN EDWARDS

I have just installed a new alarm system in my house but when i power up i get a squeeking sound pulsing every couple of seconds and am not able to enter my user code. I have fitted a few alarms without any problems but am not sure what to do with this one?

Hi, I've tried several times to download the Eurosec CPX installation manual but each time I receive a message stating that the file is corrupt and cannot be opened. Steve

My company is based in Spain, VAT registered in Spain not UK, I also want the goods to be delivered to Spain. Other business I conduct with UK firms are zero registered for VAT, yet when I try to make a puchase on your website VAT is included. (Inter European Community Operations are exempt of VAT, you can check the validity of any eropean vat number at http://ec.europa.eu/taxation_customs/vies/vieshome.do?selectedLanguage=EN ) If we can clear up this point I will make a purchase, I have telephoned but I couldn't speak to anyone.

Hello I wonder if i can buy in your internetshop from Sweden? How much its the cost, to deliver to me in Sweden? Best Regards Martin Sweden

Hi just wondering when you are open for business again? Thanks