[Ticket Question] Is my DOM-SI-B faulty?

[securitywarehouse]

My internal sounder registered fine with the domonial control panel, and on viewing through engineering mode always registers a high signal (7/10)

 

However, whenever I set (full or part) the alarm, typically every other time I get the 'INT SOUNDER RADIO LINK' error. I've configured the system to ignore these errors and set regardless without requiring confirmation - but my worry is there is a fault which might mean the sounder does not go off in case of intrusion.

 

Last week I tried changing the batteries (on the off-chance the batteries supplied were low given the packaging was open), but this did not solve the problem.

 

The positioning of the sounder is very close to the control panel, and closer than several PIRs and the external sounder, which makes me convinced the positioning is not an issue.

 

Do you have any suggestions for me?

[Secware_Tech6]

I would try chnaging the position as a temp test, also ensure the device is programmed correctly regardin heartbeat etc.

 

James

[securitywarehouse]

"Thanks James.

I have tried moving the Internal Sounder to a different

location (now to within line-of-sight but am still receiving similar

RADIO LINK INT. SOUNDER errors sporadically.

I also tried clearing and

then re-registering the device, but to no avail.

I have now also spoken with Honeywell Technical Support.

Their

suggestion was (like yours) to try another location, but felt it could

also be an issue with the Internal Sounder itself, particularly since an

External Sounder positioned further away from the control panel was

having no similar issues.

Any other thoughts?"

Best regards,

[Secware_Tech6]

Sounds like it is.

Id request and RMA and we will replace the unit

[securitywarehouse]

Unfortunately, I have bigger problems now than before!

I tried to de-register the Internal Sounder before sending it back to

you (otherwise the system won't set without errors).

Unfortunately,

after doing this and exiting programming mode, the remote keypad started

downloading from the main control panel (as normal) but then stated

'DOWNLOAD INTERRUPTED - RETRY'.

Despite switching off everything that had an RF signal (wireless

internet, cordless phones) this problem persisted, ie keypad starts

downloading and then about 1 minute later shows this error.

Attempts to re-enter programming mode also failed (i.e, pressing and

holding the tamper for 3-5 seconds, then pressing P button on back of

remote keypad) - the keypad just showed the message 'END PROGRAMMING

PLEASE WAIT' for couple of seconds, and then 'WAITING FOR CONNECTION'

endlessely.

Repeating the process to enter programming mode from here

also did not work.

Also tried, on the advise of Honeywell Technical support (Martin Bolen),

to remove the battery from the remote keypad (earthing the terminals to

fully discharge), and remove the mains & backup-battery power from the

control panel, and then retrying.

Still the same problem.

Honeywell Technical support could not think of anything else to try, and

decided either the keypad or the panel was faulty, and to return both!

If anyone can think of another thing to try, I will, but to be honest,

I've spent so many hours trying to get this system fixed and working

with little/no success, I just want to return the whole thing to

yourselves / Honeywell for a full refund, and start again with a

different kit.

[Secware_Tech6]

you can send it back to us for replacement.

You didnt remove the keypad frm the panel by mistake instead of the sounder did you?