michael Posted April 30, 2020 Share Posted April 30, 2020 we have a eneo ptz keyboard KBD-2 and the ptz cameras one minute it is over reponsive and the camera just keeps going round with no control to stop apart from gentle touches on the joystick to try to get it to stop rotation and other times camera rotates very slowly then to stop have to hold joystick in one direction to stop this then goes out of control could this problem be with the KBD-2 or the PDU-1 unit that the keyboard is connected to this is the first time i've seen this kind of unit in all the years i've done cctv. any help would be appricated very much as to what the cause of this problem could be and what we would need to do to rectify this problem for future issues. Quote Link to comment Share on other sites More sharing options...
michael Posted April 30, 2020 Author Share Posted April 30, 2020 4 minutes ago, michael said: we have a eneo ptz keyboard KBD-2 and the ptz cameras one minute it is over reponsive and the camera just keeps going round with no control to stop apart from gentle touches on the joystick to try to get it to stop rotation and other times camera rotates very slowly then to stop have to hold joystick in one direction to stop this then goes out of control could this problem be with the KBD-2 or the PDU-1 unit that the keyboard is connected to this is the first time i've seen this kind of unit in all the years i've done cctv. any help would be appricated very much as to what the cause of this problem could be and what we would need to do to rectify this problem for future issues. Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 30, 2020 Share Posted April 30, 2020 id be looking at cable or termination first. Im assuming this is an rs485 controlled device? Quote Link to comment Share on other sites More sharing options...
michael Posted April 30, 2020 Author Share Posted April 30, 2020 Rs485 connector ain't connected to anything just a twisted pair going to the PDU-1 unit Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 30, 2020 Share Posted April 30, 2020 ok so the keybaord is sending commands to the dvr? how is the camera getting its commands? Quote Link to comment Share on other sites More sharing options...
michael Posted April 30, 2020 Author Share Posted April 30, 2020 The keyboard is twisted pair straight to the PDU-1 no other connections nor in DVR just the keyboard to PDU-1 unit that is the only connections checked all terminations in keyboard and PDU-1 all are good ain't checked in the cameras this unit control 6 ptz cameras and all 6 have same issues Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 30, 2020 Share Posted April 30, 2020 What is the PDU? Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 30, 2020 Share Posted April 30, 2020 i assumed it was a power distributor but it obviously isnt Quote Link to comment Share on other sites More sharing options...
michael Posted April 30, 2020 Author Share Posted April 30, 2020 Don't know looks like some sort of controller for something that's all I know never seeing any of these make units before I have no clue of what could be wrong Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 30, 2020 Share Posted April 30, 2020 id say thats a 485 distribution unit im assuming the left block is the camera 485 feeds? then on the right power and keyboard? Quote Link to comment Share on other sites More sharing options...
michael Posted April 30, 2020 Author Share Posted April 30, 2020 Sorry yes that seem right I thought the 485 was the plug cable but it is 485 connection twisted pair Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 30, 2020 Share Posted April 30, 2020 looks like that is a splitter so id connect direct onto one camera. see if that is still affected, if not you have identified the fault. If so connect to another camera Quote Link to comment Share on other sites More sharing options...
michael Posted April 30, 2020 Author Share Posted April 30, 2020 Ok we will have to arrange to go there and try that thanks Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 30, 2020 Share Posted April 30, 2020 Let us know how you get on Quote Link to comment Share on other sites More sharing options...
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