cpx restarting on its own

[as118150]

I have got risco cpx and at times it would reboot itself, sometimes it could restart in 5 minutes and at time it can go on for days without doing it, I have seen it doing it and when it does happen the external bell will go off for 2-3 seconds and the panel will come up with default date/time, the only thing I can see in the log is watchdog reset. I am getting concerned now, not sure what could be wrong, if this was to do with any pir then it should have reported it but don't thing any pir could bring this down (or could it)

 

I am after advice on how to troubleshoot this? but because this problem may go away for days I won't even know if whatever I have done would fix it.

 

I bought this couple of months old and its only been live for 6 weeks now.

[as118150]

when it did this again yesterday, I checked and re did all the cables to be on the safe side but after an hour and half it restarted again, all I see on the screen is euroseccpx 25-26, it did this few times continously, at time within seconds and after few restart it is now hung with the screen saying "oseccpx 2" and the second line showing "01 jan 00 00:00:08" which shows that it hung 8 seconds after restarting the last time. all the pir seems to have the power and when I walk past them the light comes on, so there is power to the pirs but the system is hung.

 

not sure if this could be a faulty control panel? support can you please help. thanks

[as118150]

I have powered it off now, when I opened the cover a red led "led2" was on, on the pcb, not sure if this led indicate a error.

 

support, can you please advice. thanks

[as118150]

I powered it on yesterday around 3pm and it was fine until 05:09 this morning when it hung, the screen is showing this time and todays date so looks like this time it has not restarted but just hung.

 

I think this could be a faulty panel and if I get no responce here I will raise a support call

[Secware_Tech6]

as118150

 

Whats the day mode current of this panel? ALso the charging voltage would be useful.

 

As a side note, what detectors on on this panel? ANd what battery is in it / age?

[as118150]

there are 6 pirs and 3 door contacts on the panel, out of 6 pir, one is Eurosec V40DT Dualtec, 2 are Eurosec V40 Quad Onboard Resistors and 3 are Eurosec V40 PIR with onboard resistors. all 3 door contacts are SECWARE SC517/EG Brown, the bell is novaguard 6 and there are 2 keypads in daisy chain. the battery is Enersys 12v 7.0 A/h Battery. also one speaker SECWARE 16 Ohm Internal Speaker is connected.

 

this problem did appear first time couple of weeks ago(when the log said watchdog reset) when I only had the 6 pir with no door contacts and no battery in the panel and no SECWARE 16 Ohm Internal Speaker and only one keypad connected.I also have a old bell (novaguard 2) which I have connected in the last couple of days instead of nova 6 and the problem is still there.

 

how would I find day mode current of this panel and the charging voltage?

 

since the system is hung, I will take the power and battery off and restart it

 

thanks

[Secware_Tech6]

Easiest way to get a day mode current is to put your meter in series with the battery and remove the mains. All current will then be off the battery and will give a quescient current.

 

Once that is done put the mains back on and meter the batt leads with the batt disconnected and connected. That will give us a charge voltage.

 

James

[as118150]

james,  I will do it tomorrow and will update you. just wanted to let you know the psu monitoring is on and is checking every hour and nothing is being reported. thanks

[as118150]

james, unfortunately my cheap wikes multimeter can only do upto max of 200ma which won't be good enough so I will have to buy another one with a bigger range today/tomorrow. I will update this on monday when I have got the reading.thanks

[Secware_Tech6]

OK. you sure it doesnt have a 10A range if you move the leads?