Power888 Posted December 18, 2016 Share Posted December 18, 2016 Can not connect to SPC connect with SPC 4320, ethernet works I've SPC 4320 with latest firmware 3.6.6. It is a completely new central and has never been connected SPC connect. From error messages it seems that spcconnect.com have problems, but Im not sure. Nice if someone can see if you enter the SPC connect today. If so, then the problem must be on My side. fine if you someone can look at the small details of the config and help with finding what I've done wrong. I have used the video below to double check my setup to connect SPC I can not run the registration of panel spcconnect, after I enter registeration ID and username password I get the message that "Cannot add a panel to your account while the panel is OFFLINE." SPC keypad also show msg that spc Connect offline. I can open alarm with SPC pro with local ip and using local Ip from web browser https: // lokalip I can also access the alarm from SPC pro over the Internet from another PC. Has opened for both port 50000 and 52000 from the internet. Flex C is configured correctly, examine FlexC ATS I have an SPC connect. When I double-click it then I get up ATS configuartion dialogue. If I click on Refresh ATP status is changed to fault. If I log onto Engineer mode from https: // lokalip so I can see the following FlexC log: Status - Flex C Network Blog: ATS 1 SPC Connect 18/12/16 6:43:06: FlexC ATS Status: DOWN FlexC ATS: SPC Connect Status of ATP within at ATS ATP Blog: ATS 1: ATP 1 Primary ATP 1 12/18/16 3:23:38 p.m.: TCP connection timeout 12/18/16 3:23:37 p.m.: FlexC Connection Establish FAIL 12/18/16 3:23:27 p.m.: TCP connection OK 12/18/16 3:23:26 p.m.: TCP connection timeout 12/18/16 3:23:26 p.m.: FlexC Connection Establish FAIL 12/18/16 3:23:16 p.m.: TCP connection OK 12/18/16 3:23:15 p.m.: TCP connection timeout 12/18/16 3:23:15 p.m.: Poll transmission timeout. Poll failed! 12/18/16 3:23:07 p.m.: TCP connection OK 12/18/16 3:23:06 p.m.: TCP connection timeout 12/18/16 3:23:06 p.m.: FlexC Connection Establish FAIL 12/18/16 3:22:56 p.m.: TCP connection OK 12/18/16 3:22:55 p.m.: TCP connection timeout 12/18/16 3:22:55 p.m.: FlexC Connection Establish FAIL 12/18/16 3:22:45 p.m.: TCP connection OK Systemlog 18/12/2016 4:57:39 FlexC ATP Status Down [ATS = 1, ATP = 1] Have the following settings for other relevant components Remote Maintenance RM (Remote Maintenance) Settings General Settings is not enable Incoming IP Connections Settings (Panel is Receiving) is enabled Outgoing Modem & IP Connections Settings (Panel is sending) not enabled SPC Manager is not enabled SPC Pro / SPC Safe SPC safe is not enabled thanks for the help Quote Link to comment Share on other sites More sharing options...
Power888 Posted December 19, 2016 Author Share Posted December 19, 2016 I needed to reset Encryption Key from spcconnect with an installor account. Reset encryption for unregistered panel or panels with no users. Everything worked as soon as i corrected that issue, so all my configuration in the panel was ok. Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted December 19, 2016 Share Posted December 19, 2016 Thanks for the follow up. Quote Link to comment Share on other sites More sharing options...
Power888 Posted December 19, 2016 Author Share Posted December 19, 2016 Anyone know If Their oan option to deactivate the internal wired siren? I haven't wired the siren yet to the panel, but want to know that is possible so I can test things without siren making noise when alarm is triggered. Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted December 20, 2016 Share Posted December 20, 2016 You can change the output type from internal bell to something else while testing. Quote Link to comment Share on other sites More sharing options...
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